Acd Supervisor One-Touch Record; Supervisor Station Status - Vodavi XTSc-IP User Manual

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ACD Supervisor One-Touch Record

This feature allows a supervisor, who monitors/barges-into an ACD call,
to record the conversation into their voice mailbox.
While monitoring an ACD call, press the preprogrammed One-Touch
Record button (feature code 649).
To stop or to pause recording and to resume recording after a
pause, press the preprogrammed Pause/Resume button (feature
code 655).
When the call concludes, the recording ceases.
C O N D I T I O N S
» The supervisor must be logged in as a supervisor of the ACD group.
» The ACD agent's station must be programmed to enable Supervisor
Monitor/Barge-In.
» The Supervisor must have a One-Touch Record button.

Supervisor Station Status

This feature is established to display the stations in the systems that are
assigned as ACD supervisors and their status.
To view ACD supervisors:
1. Dial the SUPERVISOR STATION STATUS code (586) and the display
will show the following:
XTS-IP / XTSc-IP Station User Guide
XXXX : # ## #S ### #S ## ## S
# ## #S # ## #S ## ##S # ### S
XXXX = the ACD group #
#### = the station # that is assigned as a supervisor station.
S denotes the status of the Supervisor:
A = Available
B = Busy
N = Not Available
ACD/UCD
March 2007