Acd Overflow Available/Unavailable; Acd Supervisor Display - Vodavi XTSc-IP User Manual

ACD/UCD

ACD Overflow Available/Unavailable

To place a station in Available Mode:
Dial [578] on the dial pad to start receiving ACD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.
To place a station in Unavailable Mode:
Dial [578] on the dial pad to block incoming ACD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.

ACD Supervisor Display

To view the ACD Supervisor Display:
Dial the ACD Supervisor Display code [577] on the dial pad,
followed by the ACD group (5XX) you want to observe,
-or-
Press the preprogrammed flexible button.
The ACD Supervisor Display shows the following:
To change the display to a different group:
Dial the ACD Supervisor Display code [577] on the dial pad,
followed by the ACD group you want to observe,
-or-
Press the preprogrammed flexible button.
XTS-IP / XTSc-IP Station User Guide
5 XX : C I Q : XX AG E NT S : XX
OC:
5XX = ACD Group (534-565 or 550-565 for XTSc-IP)
CIQ: XX = Calls in queue
AGENT(S): XX = Agents logged in
OC: hh:mm:ss = Oldest call in hours, minutes, and seconds
HH:MM:SS
11
March 2007