Rheem 871 Series Owner's Manual And Installation Instructions page 76

RHEEM CONTINUOUS FLOW GAS WATER HEATER
WARRANTY – AUSTRALIA AND NEW ZEALAND ONLY
CONTINUOUS FLOW GAS WATER HEATERS 871, 875 SERIES
3. WHAT IS COVERED BY THE RHEEM WARRANTY FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT
3.1 Rheem will repair or replace a faulty component of your water heater if it fails to operate in accordance with its specifications as
follows:
What components are covered
All components
All components
(only if the water heater is installed in
a single-family domestic dwelling)
The heat exchanger
(only if the water heater is installed in
a single-family domestic dwelling)
4.1 To be entitled to make a claim under this warranty you need to:
a) Be the owner of the water heater or have consent of the owner to act on their behalf.
b) Contact Rheem Service without undue delay after detection of the defect and, in any event, within the applicable warranty period.
4.2 You are not entitled to make a claim under this warranty if your water heater:
a) Does not have its original serial numbers or rating labels.
b) Is not installed in Australia or New Zealand.
5.1 If you wish to make a claim under this warranty, you need to:
a) Contact Rheem on 131031 in Australia or 0800 657 335 in New Zealand and provide owner's details, address of the water heater,
a contact number and date of installation of the water heater or if that's unavailable, the date of manufacture and serial number
(from the rating label on the water heater).
b) Rheem will arrange for the water heater to be tested and assessed on-site.
c) If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the water heater in accordance with this
warranty.
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.
6.1 In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
6.2 The Rheem warranty (set out above) is in addition to any rights and remedies that you may have under the Australian Consumer Law.
RHEEM AUSTRALIA PTY LTD
A.B.N. 21 098 823 511
www.rheem.com.au
www.rheem.co.nz
Revision Date: 2011 November
The period in which the fault must
appear in order to be covered
4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
6. THE AUSTRALIAN CONSUMER LAW
Repair and/or replacement of the faulty
Year 1
component, free of charge, including labour.
Repair and/or replacement of the faulty
Years 2 & 3
component, free of charge, including labour.
Replacement heat exchanger, free of charge.
Years 4 to 10 Installation and repair labour costs are the
responsibility of the owner.
76
What coverage you receive
FOR SERVICE TELEPHONE
131 031 AUSTRALIA
0800 657 335 NEW ZEALAND
)
(31-76380-00 122133F