Troubleshooting - Clarity Alto PLUS User Manual

No Dial Tone/Phone Will Not Operate
1 . Check all phone cords and connections . Make sure they are plugged-in securely .
2 . Plug unit into a different phone jack to help determine if the difficulty is with the phone or
the phone jack .
3 . Switch out handset or telephone line cords .
4 . Disconnect any other equipment that may be attached to the phone .
Unable To Dial Out
1 . Make sure the TONE/PULSE switch is set correctly .
2 . Phone may be at the end of a long line of phones (loop) . Phone may not be getting enough
power from the phone line . It may be necessary to wait for a few seconds after lifting the
handset to begin dialing .
3 . The AltoPlus is not compatible with Digital PBX Systems . If a standard, single line phone
works on the system, your AltoPlus should as well .
4 . There is an advanced computer running inside the AltoPlus . Sometimes after the handset
is picked up, it will take a little less than a second to engage the phone . Since it is not im-
mediate, if you dial a number before the computer engages, it will not receive the entire
phone number that
is dialed .
The Person On The Other End Cannot Hear You
1 . Too many phones or phone devices on the line may affect your phone's transmission .
As a guideline, more than five phones or phone devices may over load the phone line .
Disconnect one or two devices to see if that eliminates the problem . If not, contact your
local phone company
for load guidelines .
2 . You may not be speaking directly into the transmitter . Always speak directly into the
mouthpiece in your normal tone of voice .

TROUBLESHOOTING

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