Cisco DPC2203C Installation And Operation Manual page 93

RMA Returns Policy and Procedure for Cable Modems
If for any reason your cable modem supplied by us needs to be returned for repair,
please use the following procedure.
Return Material Authorization (RMA) Procedure
1 Web- and Retail-Purchased Modems
Contact the vendor to arrange for repair and/or replacement.
2 Cable Service Provider-Purchased Modems
If for any reason your cable modem supplied by us needs to be returned for
repair, please use the following procedure that applies to your geographic
region:

North America
Telephone our Customer Service Center at 1-800-722-2009 to request a Return
Material Authorization (RMA) number. You will be asked for your name,
company, telephone, and fax number. In addition we will need to know the
model number, quantity of product returns, and the reason for product
return together with the repair disposition authority and details of any
current Service Contract entered into with us. An RMA fax request form is
available upon request. Complete the RMA fax request form and fax it to:
Customer Service, fax number: (770) 236-5477. Or you can contact Cisco
Services.

Latin America
Telephone our Customer Service Center, telephone number: +1-770-236-5662
to request a Return Material Authorization (RMA) number. You will be
asked for your name, company, telephone, and fax number. In addition, we
will need to know the model number, quantity of product returns, and the
reason for product return together with the repair disposition authority and
details of any current Service Contract entered into with us. An RMA fax
request form is available upon request. Complete the fax request form and
fax it to: Customer Service, fax number: +1-770-236-5888. Or you can contact
Cisco Services.
72-4017315-01 Rev B
Warranty and RMA Information
77