Cisco DPC3000 User Manual
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Cisco DPC3000 User Manual

Docsis 3.0 4x4 cable modem
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Cisco Model DPC3000 and EPC3000
DOCSIS 3.0 4x4 Cable Modem
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2
FCC Compliance ......................................................................................................... 7
CE Compliance ............................................................................................................ 8
Introducing the DPC3000 and EPC3000 ................................................................ 10
What's in the Carton? ............................................................................................... 12
Front Panel Description ........................................................................................... 13
Back Panel Description ............................................................................................ 14
What Are the System Requirements for Internet Service? .................................. 15
Where Is the Best Location for My Cable Modem?.............................................. 17
How Do I Mount the Cable Modem on the Wall? ............................................... 18
How Do I Connect My Devices to Use the Internet? ........................................... 21
Installing USB Drivers .............................................................................................. 24
Frequently Asked Questions ................................................................................... 26
Tips for Improved Performance ............................................................................. 31
Front Panel LED Status Indicator Functions ......................................................... 32
Notices ........................................................................................................................ 35
For Information ......................................................................................................... 36

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Summary of Contents for Cisco DPC3000

  • Page 1: Table Of Contents

    IMPORTANT SAFETY INSTRUCTIONS ............... 2  FCC Compliance ......................7  CE Compliance ......................8  Introducing the DPC3000 and EPC3000 ..............10  What's in the Carton? ....................12  Front Panel Description ................... 13  Back Panel Description .................... 14 ...

  • Page 2: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

  • Page 3: Aviso A Los Instaladores De Sistemas Catv

    IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.
  • Page 4 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS Ground the Product WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges. Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
  • Page 6 IMPORTANT SAFETY INSTRUCTIONS Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts. Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.

  • Page 7: Fcc Compliance

     Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.

  • Page 8: Ce Compliance

    This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.
  • Page 9 CE Compliance The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC:  EMC: EN 55022 and EN 55024  EN 61000-3-2 and EN 61000-3-3  Safety: EN 60950-1 This product conforms to the following European directives: -1999/5/EC -2006/95/EC -2004/108/EC...

  • Page 10: Introducing The Dpc3000 And Epc3000

    Introducing the DPC3000 and EPC3000 Introducing the DPC3000 and EPC3000 Welcome to the exciting world of high-speed Internet access. You have acquired one of the fastest cable modems available on the market today. Your new Cisco Model ® DPC3000 or Model EPC3000 DOCSIS 3.0 Cable Modem offers high-end...
  • Page 11 Introducing the DPC3000 and EPC3000 Design and Function Color-coded connectors and cables for easy installation and setup  Features Plug and Play operation for easy set up and installation  Uses an attractive compact design and a versatile orientation to lie flat or stand ...

  • Page 12: What's In The Carton

    When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton typically contains the following items: One Cisco Model DPC3000 or One Ethernet cable (CAT5/RJ-45) EPC3000 DOCSIS 3.0 Cable...

  • Page 13: Front Panel Description

    Front Panel Description Front Panel Description The front panel of your cable modem provides LED status indicators that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and ONLINE LED status indicators illuminate continuously to show that the cable modem is active and fully operational.

  • Page 14: Back Panel Description

    Back Panel Description Back Panel Description The following illustration describes the back panel components of the DPC3000 and EPC3000 DOCSIS 3.0 cable modems. POWER—Connects the cable modem to the 12 VDC output of the AC power adapter that is provided with your cable modem CAUTION: Avoid damage to your equipment.

  • Page 15: What Are The System Requirements For Internet Service

    What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 16: How Do I Set Up My High-Speed Internet Access Account

    How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.

  • Page 17: Where Is The Best Location For My Cable Modem

    Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem.

  • Page 18: How Do I Mount The Cable Modem On The Wall

     Mounting Instructions You can mount the DPC3000 and EPC3000 cable modem directly on a wall using two wall anchors, two screws, and the mounting slots on the bottom of the modem. The modem can be mounted vertically or horizontally. Mount the modem as shown in the following illustration.
  • Page 19 How Do I Mount the Cable Modem on the Wall? Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.

  • Page 20: Wall Mounting Instructions

    How Do I Mount the Cable Modem on the Wall? Wall Mounting Instructions Complete these steps to mount the modem to the wall. Locate the place where you want to mount the modem to the wall. Hold the modem level against the wall and at an angle so that the screw hole mounting guides are facing up and against the wall.

  • Page 21: How Do I Connect My Devices To Use The Internet

    How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.

  • Page 22: Connecting The Cable Modem For High-Speed Data Service

    Connecting the Cable Modem for High-Speed Data Service Connecting the Cable Modem for High-Speed Data Service The following installation procedure ensures proper setup and configuration for the cable modem. Choose an appropriate and safe location to install the cable modem (close to a power source, an active cable connection, your PC—if using high-speed Internet, and your telephone lines—if using VoIP).
  • Page 23 Connecting the Cable Modem for High-Speed Data Service Locate the AC power adapter provided with your cable modem. Insert the barrel-shaped DC power connector (attached by a thin pair of wires to the AC power adapter) into the black POWER connector on the back of the modem. Then, plug the AC power cord into an AC outlet to power up the cable modem.

  • Page 24: Installing Usb Drivers

    Installing USB Drivers Installing USB Drivers To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 2000 or Windows XP operating system. This section contains instructions for installing the USB drivers for the cable modem. The USB drivers needed for your cable modem are located in the Root directory of the Installation CD provided with your cable modem.
  • Page 25 Installing USB Drivers Installing USB Drivers on Windows XP Systems Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Wait until the ONLINE LED status indicator on the front panel of the cable modem illuminates solid green. Select Install from a list or specific location (Advanced) in the Found New Hardware Wizard window, and then click Next.

  • Page 26: Frequently Asked Questions

    Frequently Asked Questions Frequently Asked Questions Q. How Do I Configure TCP/IP Protocol? A. To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments.
  • Page 27 Frequently Asked Questions Configuring TCP/IP on Windows 2000 Systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
  • Page 28 Frequently Asked Questions Click Advanced in the User Mode window, and then click OK. Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then click Using DHCP Server. Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window.
  • Page 29 Frequently Asked Questions Renewing the IP Address on Windows NT, 2000, or XP Systems Click Start, and then click Run. The Run window opens. Type cmd in the Open field and click OK. A window with a command prompt opens. Type ipconfig/release at the C:/ prompt and press Enter.

  • Page 30: Common Troubleshooting Issues

    Frequently Asked Questions Q. Can I run more than one device on the modem? A. Yes. If your service provider permits, a single cable modem can support up to 63 Ethernet devices utilizing user-supplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer.

  • Page 31: Tips For Improved Performance

    Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC power is properly inserted into an ...

  • Page 32: Front Panel Led Status Indicator Functions

    Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power-up, calibration, and registration on the network.
  • Page 33 Front Panel LED Status Indicator Functions Normal Operations The following table illustrates the appearance of the cable modem front panel LED status indicators during normal operations. Front Panel LED Status Indicators During Normal Operations Step Front Panel Normal Operations Indicator POWER ONLINE LINK...

  • Page 34: Special Conditions

    Front Panel LED Status Indicator Functions Special Conditions The following table describes the appearance of the cable modem front panel LED status indicators during special conditions to show that you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER...

  • Page 35: Notices

    Trademarks Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.

  • Page 36: For Information

    For Information For Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account.
  • Page 38 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.

This manual is also suitable for:

Dpc3010Epc3010Epc3000

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