Cisco DPC2203C Installation And Operation Manual page 66

Chapter 4 Troubleshooting the Installation
Check and Correct
1 Using the Web browser on the PC attached to the cable modem, access the
WebWizard by entering the following IP address: http://192.168.100.1. The Web
browser accesses the WebWizard and the Default page opens.
2 Open the Signal page, and then select Cable Modem Status. The Cable Modem
Status list appears.
Example:
The following list shows an example of the Cable Modem Status list that you
could use to check the status of your cable modem:
usParametersAcquired
rangingComplete
ipComplete – (The cable modem should be at this status)
todEstablished
prsmTransferComplete
registrationComplete
operation
accessDenied
3 On the Status page of the WebWizard, verify that the cable modem IP address is
listed. If it is not listed, review the check and correct procedures in IP
Connectivity Not Complete (on page 47).
4 On the Status page of the WebWizard, verify that the configuration file name
displays in the Configuration field.
Note: This configuration file name is the name of the configuration file you
created.
5 Does the configuration file name exist?

If yes, go to step 6.

If no, verify that the TFTP server is receiving the request and responding to
the cable modem.
6 Access the WebWizard and select the Log page. Under the Level column, look
for "Informational," and then locate the description "Processing Configuration
File."
7 In the Processing Configuration File description, verify any SNMP or set errors.
If SNMP or set errors are listed, examine the configuration file for possible
invalid entries.
8 Check the CMTS to verify if it is operationally able to create new sessions. For
instance, you may see a large number of T timeout errors or that the CMTS has
rejected services requested by the cable modem.
Important: If you determine that your CMTS is not operating correctly, contact
technical support for your CMTS manufacturer.
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