Ford EXPLORER 2014 Owner's Manual page 466

Vehicle Health Report and SYNC Services (Traffic, Directions
Issue
I am unable to The preferred
retrieve the dealer
report on the information did
website, or I not load correctly.
receive a system
error.
• This could be
I am unable to
submit a report. due to your
phone's
compatibility, OR
• Bad signal
strength, OR
• Your phone
may not be
activated on the
website.
• The phone in
I heard a
commercial when use is not
I tried to use activated, OR
• Your phone has
Traffic, Directions
and Information. ID blocker active.
2014 Explorer (exp)
Owners Guide gf, 3rd Printing, September 2013
USA (fus)
SYNC®
and Information) issues
Possible Possible solution(s)
cause(s)
When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
• Update your mobile number
in your account on the website.
• Make sure you have full signal
strength and that your
Bluetooth volume level has been
turned up.
• Try deleting your phone and
performing a clean pairing.
• This is a free feature, but you
must first register online to use
it.
• Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
• Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
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