Ford EXPLORER 2014 Owner's Manual page 465

464
Issue
SYNC does not
recognize music
that is on my
device.
Vehicle Health Report and SYNC Services (Traffic, Directions
Issue
I received a text
that the Vehicle
Health Report is
not activated.
2014 Explorer (exp)
Owners Guide gf, 3rd Printing, September 2013
USA (fus)
SYNC®
USB and media issues
Possible
cause(s)
• Your music files • Make sure that all song details
may not contain are populated.
• Some devices require you to
the proper artist,
song title, album change the USB settings from
or genre mass storage to MTP class.
information, OR
• The file may be
corrupted, OR
• The song may
have copyright
protection which
does not allow it
to play.
and Information) issues
Possible
cause(s)
• Your account • This is a free feature, but you
may not be must first register online to use
activated on the it.
• Make sure that your VIN is
website, OR
• You may have
correctly listed in your account.
the wrong VIN
(vehicle
identification
number) listed.
Possible solution(s)
Possible solution(s)