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Issue
I am having
Possible device
trouble
malfunction.
connecting my
device.
SYNC does not
This is a device
recognize my
limitation.
device when I
turn on the car.
• This is a
Bluetooth audio
does not stream.
phone-dependent
feature, OR
• The device is
not connected.
2014 Explorer (exp)
Owners Guide gf, 3rd Printing, September 2013
USA (fus)
SYNC®
USB and media issues
Possible
Possible solution(s)
cause(s)
• Try turning off the device,
resetting the device or removing
the device's battery, then trying
again.
• Make sure you are using the
manufacturer's cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle's USB port.
• Make sure that the device
does not have an auto-install
program or active security
settings.
Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
463
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Table of Contents
Troubleshooting
