Troubleshooting - TRENDnet TV-IP862IC User Manual

TRENDnet User's Guide
Please view the TRENDnetVIEW Pro User Guide for more details on the software.
© Copyright 2014 TRENDnet. All Rights Reserved.

Troubleshooting

1. The Power LED and Ethernet Activity LED do not light up.
The power supply or camera might be faulty. Check that the connection to both
the power source and the terminal on the back of the camera are secure and
that you are using the provided power supply. If the camera is otherwise
functioning correctly, the LEDs might have been disabled in the configuration.
See the section of this guide on Configuration of System settings.
2. The camera can't be accessed or access is slow
There might be a problem with the network cable. To confirm that the cables
are working, ping the address of a known device on the network. If the cabling
is OK and your network is reachable, you should receive a reply similar to the
following (...bytes = 32 time = 2 ms).
Another possible problem may be that the network device such as a hub or
switch utilized by the Network Camera is not functioning properly. Please
confirm the power for the devices are well connected and functioning properly.
3. The camera can be accessed locally but not remotely
This might be caused by a firewall. Check the Internet firewall with your system
administrator. The firewall may need to have some settings changed in order
for the Network Camera to be accessible outside your local LAN. For more
information, please refer to the section about installing your camera behind a
router.
Make sure that the Network Camera isn't conflicting with any Web server you
may have running on your network.
The default router setting might be a possible reason. Check that the
configuration of the router settings allow the Network Camera to be accessed
outside your local LAN.
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