Troubleshooting - TRENDnet TV-IP762IC User Manual

TRENDnet User's Guide
Antenna Built-in 1.3 dBi antenna
Data Rate 802.11b: up to 11 Mbps
802.11g: up to 54 Mbps
802.11n: up to 150 Mbps
Security 64/128-bit WEP, WPA/WPA2-PSK
Output Power 802.11b: 17 dBm (typical)
802.11g: 14.5 dBm (typical)
802.11n: 14.5 dBm (typical)
Receiving 802.11b: -89 dBm at 11 Mbps
Sensitivity 802.11g: -74 dBm at 54 Mbps
802.11n: -71 dBm at 150 Mbps
Channels 1~11 (FCC), 1~13 (ETSI)
Management
Accounts Up to 20 user accounts
Remote Login Remote management supported
Backup / Restore Save/retrieve configuration files
Cloud Link Display status and URL, enable / disable, refresh
Settings
Image Brightness, contrast, saturation, light frequency, flip,
mirror (horizontal/vertical)
Video Setting Encoding: H.264/MJPEG
1. Resolution and frame rate: VGA@20fps, QVGA@30fps,
QQVGA@30fps
2. JPEG quality: Very Low, Low, Medium (default), High,
Very High
Recording event based (motion detection) and scheduled
Snapshot Trigger event: motion detection
© Copyright 2012 TRENDnet. All Rights Reserved.
Action: send alert email and/or upload to FTP
real time snapshot
Port Settings HTTP port: 80 (default)
RTSP PORT 554 (default)
Time Synchronize with NTP server or PC, or set time/date
manually

Troubleshooting

1. The Power LED and Ethernet Activity LED do not light up.
The power supply or camera might be faulty. Check that the connection to both
the power source and the terminal on the back of the camera are secure and
that you are using the provided power supply. If the camera is otherwise
functioning correctly, the LEDs might have been disabled in the configuration.
See the section of this guide on Configuration of System settings.
2. The camera can't be accessed or access is slow
There might be a problem with the network cable. To confirm that the cables
are working, ping the address of a known device on the network. If the cabling
is OK and your network is reachable, you should receive a reply similar to the
following (...bytes = 32 time = 2 ms).
Another possible problem may be that the network device such as a hub or
switch utilized by the Network Camera is not functioning properly. Please
confirm the power for the devices are well connected and functioning properly.
3. The camera can be accessed locally but not remotely
This might be caused by a firewall. Check the Internet firewall with your system
administrator. The firewall may need to have some settings changed in order
for the Network Camera to be accessible outside your local LAN. For more
information, please refer to the section about installing your camera behind a
router.
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