Checking Service Information - Siemens Gigaset C590 IP User Manual

Checking service information

If you contact Customer Services, you may need the base's service information.
Prerequisite: you have assigned an outside line (try to establish an external call, make an exter-
nal call).
Please note
You may need to wait a few seconds before
¢
§Options§
Service Info
Confirm selection with
You can select the following information/functions with q:
1: Serial number of the base (RFPI)
2: Not in use: - - -
3: Informs the service employees of the base settings (in hex diagram), e.g., the
number of registered handsets, repeater mode.
4: Variant (digits 1 to 2),
Version of the phone's firmware (digits 3 to 5).
5: Gigaset.net number of your phone. A service employee can use this number to call
you over the Internet without you needing to be registered with a VoIP provider.
This means that the employee can test online connections and VoIP telephony
regardless of the VoIP provider.
6: Device number of the base. This contains additional information for the service
employee.
Unlock system
(only if the device has been locked by the provider)
Confirm selection with
If necessary you can unlock a provider-specific device lock with a corresponding
code.
Update profile
Confirm selection with
Your current VoIP provider profiles (general provider data for all configured VoIP
connections) are automatically loaded onto your phone. The general settings for all
VoIP connections for which profiles are available on the Internet are updated.
Send config.
Select this option only if you are requested to do so by the Service employee.
§Options§
appears on the display
§OK§
.
§OK§
.
§OK§
.
Customer Service & Assistance
191