Questions And Answers - Siemens Gigaset C590 IP User Manual

Customer Service & Assistance

Questions and answers

If you have any queries about the use of your telephone, visit our website at
www.gigaset.com/service
for assistance 24/7. The table below also lists steps for troubleshooting.
The display is blank.
1. The phone is not connected to the mains power supply. ¥
Check the mains connection
¥
2. The backlight is deactivated because a time control was activated
Press any key on the handset to temporarily activate the display backlight.
¥
Or:
Deactivate the time control
No connection between the base and handset.
¥
1. The handset is outside the range of the base.
Move the handset closer to the base.
2. The range of the base is reduced because Eco Mode mode is activated. ¥
Deactivate Eco Mode
and the base.
3. The handset has not been registered or was deregistered due to the registration of an
¥
additional handset (more than six DECT registrations).
Register the handset again
4. The firmware is currently being updated. ¥
Please wait until the update is complete.
¥
5. The base is not activated.
Check the base power adapter
The handset does not ring.
1. The ringtone is switched off. ¥
Activate the ringtone
2. Call divert set for "All Calls". ¥
Deactivate call divert
3. The connection on which the call is received is not assigned to the handset as a receive
¥
connection.
Change the assignment of receive connections
You cannot hear a ringtone/dialling tone from the fixed line.
¥
The supplied phone cable is not being used or the phone cable may be faulty.
Replace the phone cable. When purchasing from a phone retailer, ensure the cable has
the correct jack pin connections
Some of the network services do not work as specified.
¥
Features are not activated.
Query with the network provider.
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN. ¥
Repeat input of system PIN.
184
¢
( page 20).
¢
( page 139).
¢
( page 121) or reduce the distance between the handset
¢
( page 127).
¢
( page 19).
¢
( page 142).
¢
( page 60).
¢
( page 196).
¢
( page
¢
( page 151).
139).