Questions And Answers - Siemens Gigaset E490 User Manual

Customer service & product warranty – Australia and New Zealand

Questions and answers

If you have any questions about the use
of your phone, you can contact us 24/7
at www.gigaset.com/service. The table
below contains a list of common problems
and possible solutions.
The display is blank.
¥
1. The handset is not switched on.
Press and hold the end call key
2. The batteries are flat. ¥
¢
Charge or replace the batteries
( page 9).
"Base x" flashes on the display.
1. The handset is outside the range of the base
¥
station.
Move the handset closer to the base sta-
tion.
The base station's range is reduced because
¥
eco mode is activated.
Deactivate eco mode (
reduce the distance between the handset
and the base station.
¥
2. The base station is not turned on.
¢
Check the base station's mains adapter
( page 7).
"Please register" flashes in the display.
Handset has not been registered with the base
¥
station or has been deregistered.
Register the handset (
Handset does not ring.
¥
The ringer is deactivated.
Activate the ringer (
You cannot hear a ringer/dialling tone from the
fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
¥
pin connections.
Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (
Error tone sounds after system PIN prompt
¥ You have entered the wrong system PIN.
Reset the system PIN to 0000 (
60
a
.
¢
page 44) or
¢
page 45).
¢
page 53).
¢
page 7).
¢
page 54).
Forgotten the system PIN.
¥
Reset the system PIN to 0000 (
Call charges are not displayed.
1. Your network provider does not support this
feature.
2. There are no metering pulses. ¥
Ask your network provider to transmit the
metering pulses.
The other party cannot hear you.
u
You have pressed the
¥
is "muted".
Activate the microphone again (
The number of the caller is not displayed
despite CLIP.
¥
Calling Line Identification is not enabled.
The caller should ask the network provider to
enable Calling Line Identification (CLI).
You hear an error tone when keying an input
(a descending tone sequence).
¥
Action has failed/invalid input.
Repeat the operation.
Watch the display and refer to the user guide
if necessary.
You cannot listen to messages on the network
mailbox.
¥
Your PABX is set for dial pulsing.
Set your PABX to tone dialling.
E495 Gigaset only:
No time is specified for a message in the calls
list.
¥ Date and time have not been set.
Set the date/time (
The answering machine announces "PIN is
incorrect" during remote operation.
1. You have entered the wrong system PIN. ¥
Enter the system PIN again.
¥
2. The system PIN is still set to 0000.
Change the system PIN (
The answering machine is not recording any
messages/has switched over to announce only.
¥
Its memory is full.
¥
Delete old messages.
Play back new messages and delete.
¢
page 54).
(INT) key. The handset
¢
page 22).
¢
page 12).
¢
page 54).