General Troubleshooting; Return Procedure; Claims - Chauvet Line Dancer LED User Manual

General Troubleshooting

S
YMPTOM
Excessive circuit load
Breaker/Fuse
Short circuit along the power wires
keeps blowing
No power
Device does not
power up
Loose power cord
Wrong DMX addressing
Damaged DMX cables
Wrong polarity settings on the
Product is not
controller
responding to
DMX
Loose DMX cables
Faulty DMX interface
Faulty Main PCB
Non DMX cables
Bouncing signals
Long cable / Low level signal
Loss of signal
Too many products
Interference from AC wires
If you still have a problem after trying the above solutions, please contact CHAUVET®
Technical Support.

Return Procedure

Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued.
Package must be clearly labeled with a Return Merchandize Authorization Number (RMA #).
Products returned without the RMA # will be refused. Call CHAUVET® and request an RMA # prior to
shipping the product. Be prepared to provide the model number, serial number and a brief description
of the cause for the return. Be sure to pack product properly; any shipping damage resulting from
inadequate packaging is the customer's responsibility. As a suggestion, proper UPS packing or
double-boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace product(s).
If you are given an RMA #, please include the following information on a piece of paper inside
the box:

Claims

Damage incurred in shipping is the responsibility of the shipper; therefore, the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a product is damaged due to shipping. Any other
claim for items such as missing component/part, damage not related to shipping, and concealed
damage, must be made within seven (7) days of receiving merchandise.
Line Dancer LED User Manual
P C ( )
OSSIBLE AUSE S
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
11
P A
OSSIBLE
Check total load placed on the electrical circuit.
Check for a short in the electrical wiring (internal and/or
external)
Check for power on power outlet
Check power cord
Check Control Panel and unit addressing
Check DMX cables
Check polarity switch settings on the controller
Check cable connections
Replace DMX input
Replace Main PCB
Use only DMX compatible cables
Install terminator as suggested
Install amplifier right after product with strong signal
Install an optically coupled DMX splitter after unit #32
Keep DMX cables separated from power cables or black
lights
( )
CTION S
Rev. 2