Chapter 8 Troubleshooting; Problems Starting The Zyair Navigator; Problems Communicating With Other Computers/Aps; Table 8-1 Troubleshooting Starting Zyair Navigator Program - ZyXEL Communications ZyAIR G-405 User Manual

This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.
8.1

Problems Starting the ZyAIR Navigator

Table 8-1 Troubleshooting Starting ZyAIR Navigator Program

Cannot start the ZyAIR
Wireless LAN Navigator
8.2

Problems Communicating With Other Computers/APs

PROBLEM
The ZyAIR cannot
communicate with the
other computers or AP.
The ZyAIR cannot
connect to an IEEE802.1x
network.
Troubleshooting
Make sure the ZyAIR is properly inserted and the LEDs are on. Refer to the
Quick Installation Guide for the LED descriptions.
Make sure the IP addresses and the subnet masks of your computer and the
ZyAIR are in the same range.
Install the ZyAIR in another computer.
If the error persists, you may have a hardware problem. In this case, you
should contact your local vendor.

Table 8-2 Troubleshooting Communication Problem

Make sure you are connected to the network.
Make sure that the associated AP or the peer computers are turned on and
working properly.
Make sure the ZyAIR and the associated AP or the peer computers use the
same SSID. The SSID is case-sensitive.
Set the wireless network devices to use another radio channel if interference
is high.
Make sure that the associated AP or the peer computers use the same
WEP key and authentication mode. Verify the settings in the Setup screen.
Verify you have the correct settings in the Security configuration screen.
Check with your network administrator for more information.
Troubleshooting
CORRECTIVE ACTION
ZyAIR G-405 User's Guide
Chapter 8
8-1