Option Problems - Lexmark CX410e User Manual

Troubleshooting

Option problems

Cannot detect internal option
Action
Step 1
Turn off the printer, then wait for about 10 seconds, and then turn on the
printer.
Does the internal option operate correctly?
Step 2
Check if the internal option is properly installed in the controller board.
a
Turn off the printer using the power switch, and then unplug the power
cord from the electrical outlet.
b
Make sure the internal option is installed in the appropriate connector
in the controller board.
c
Connect the power cord to the printer, then to a properly grounded
electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Step 3
Print a menu settings page, and then check to see if the internal option is
listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Step 4
a
Check if the internal option is selected.
It may be necessary to manually add the internal option in the printer
driver to make it available for print jobs. For more information, see
"Updating available options in the printer driver" on page
b
Resend the print job.
Does the internal option operate correctly?
Yes
The problem is solved. Go to step 2.
Go to step 3.
Go to step 4.
The problem is solved. Contact
37.
275
No
Connect the internal
option to the controller
board.
Reinstall the internal
option.
customer
support.