Page 1 Color Laser Printer User's Guide September 2014 Machine type(s): 7527 Model(s): 415, 436, and their equivalent models...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Learning about the printer................9 Selecting a location for the printer......................9 Printer configurations..........................10 Understanding the basic functions of the scanner..................11 Using the ADF and scanner glass......................11 Understanding the printer control panel............13 Using the printer control panel.......................13 Understanding the home screen......................13 Understanding the colors of the Sleep button and indicator lights............15 Using the touch-screen buttons......................15 Setting up and using the home screen applications........17...
Page 3 Contents Loading the 250‑ and 550‑sheet tray......................40 Loading the manual feeder........................43 Loading the 650‑sheet duo tray......................44 Loading the multipurpose feeder......................45 Linking and unlinking trays........................47 Paper and specialty media guide..............50 Using specialty media..........................50 Paper guidelines............................53 Supported paper sizes, types, and weights.....................56 Printing......................60 Printing forms............................60 Printing a document..........................60...
Page 4 Contents Faxing......................88 Setting up the printer to fax........................88 Sending a fax............................102 Creating shortcuts..........................105 Customizing fax settings........................105 Canceling an outgoing fax........................107 Holding and forwarding faxes.......................107 Understanding the fax options......................108 Scanning....................111 Using Scan to Network..........................111 Scanning to an FTP address........................111 Scanning to a computer or flash drive....................113 Understanding the scan options......................115 Understanding the printer menus............118 Menus list..............................118...
Page 5 Contents Maintaining the printer................199 Storing supplies.............................199 Cleaning printer parts..........................199 Checking the status of parts and supplies.....................201 Estimated number of remaining pages....................201 Ordering supplies..........................201 Replacing supplies..........................202 Moving the printer..........................221 Managing the printer................222 Checking the virtual display........................222 Setting up e‑mail alerts.........................222 Viewing reports.............................222 Configuring supply notifications from the Embedded Web Server............223 Modifying confidential print settings....................223 Copying printer settings to other printers.....................224...
Page 6 Contents Solving scanner problems........................297 Solving home screen application problems...................301 Embedded Web Server does not open....................302 Contacting customer support........................304 Notices.....................305 Product information..........................305 Edition notice............................305 Power consumption..........................307 Index......................318...
Page 7: Safety Information
Safety information Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential fire.
Page 8 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 9: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also.
Page 10: Printer Configurations
Learning about the printer Right side 304.8 mm (12 in.) Front 508 mm (20 in.) Left side 76.2 mm (3 in.) Rear 101.6 mm (4 in.) 291.7 mm (11.5 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options.
Page 11: Understanding The Basic Functions Of The Scanner
Learning about the printer Right side cover Standard 250-sheet tray (Tray 1) Manual feeder Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Optional 550-sheet tray (Tray 3) Understanding the basic functions of the scanner • Make quick copies or set the printer to perform specific copy jobs. •...
Page 12: Using The Scanner Glass
Learning about the printer Using the scanner glass When using the scanner glass: • Place a document facedown on the scanner glass in the corner with the green arrow. • Scan or copy documents from 216 x 296.9 mm (8.5 x 11.69 inches) dimension. •...
Page 13: Understanding The Printer Control Panel
Understanding the printer control panel Understanding the printer control panel Using the printer control panel Use the Display • View the printer status and messages. • Set up and operate the printer. Home button Go to the home screen. Help button Go to the Help menus.
Page 14 Understanding the printer control panel Touch Copy Access the Copy menus and make copies. Access the Fax menus and send fax. E‑mail Access the E-mail menus and send e‑mails. Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server. Menu icon Access printer menus.
Page 15: Understanding The Colors Of The Sleep Button And Indicator Lights
Understanding the printer control panel Feature Description Warning If an error condition occurs, then this icon appears. Printer IP address The IP address of your printer is located at the top left corner of the home screen and appears as four sets of numbers separated by periods. You can use the IP address Example: 123.123.123.123 when accessing the Embedded Web Server to view and remotely configure printer settings even when you are not physically near the printer.
Page 16 Understanding the printer control panel Touch Arrows View a list of options. Copy It Print a copy. Advanced Options Select a copy option. Home Go to the home screen. Increase Select a higher value. Decrease Select a lower value. Tips Open a context-sensitive Help dialog.
Page 17: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only in some printer models. •...
Page 18: Customizing The Home Screen
Setting up and using the home screen applications Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Customizing the home screen Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
Page 19: Activating The Home Screen Applications
Setting up and using the home screen applications Activating the home screen applications Finding information about the home screen applications Your printer comes with preinstalled home screen applications. Before you can use these applications, you must first activate and set up these applications using the Embedded Web Server. For more information on accessing the Embedded Web Server, see “Accessing the Embedded Web Server”...
Page 20: Setting Up Card Copy
Setting up and using the home screen applications Setting up Card Copy Quickly and easily copy insurance, identification, and other wallet‑size cards. You can scan and print both sides of a card on a single page, saving paper and showing the information on the card in a more convenient manner.
Page 21: Setting Up Multi Send
Setting up and using the home screen applications Setting up Multi Send Scan a document, and then send the scanned document to multiple destinations. Note: Make sure there is enough space in the printer hard disk. Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
Page 22: Setting Up Remote Operator Panel
Setting up and using the home screen applications Specify the destinations, and then customize the settings. Notes: • See the mouse-over help beside some of the fields for a description of the setting. • To make sure the location settings of the destination are correct, type the correct IP address of the host computer where the specified destination is located.
Page 23 Setting up and using the home screen applications For multiple applications Click Settings > Import/Export. Export or import a configuration file. Note: When importing a configuration file, click Submit to complete the process.
Page 24: Additional Printer Setup
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electircal outlet before continuing.
Page 25: Accessing The Controller Board
Additional printer setup Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 26 Additional printer setup Memory card connector Option card connector Reattach the cover.
Page 27: Installing A Memory Card
Additional printer setup Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 28 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board access cover.
Page 29: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 30: Installing Hardware Options
Additional printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board access door.
Page 31: Installing Optional Trays
Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 32 Additional printer setup Align the printer with the 650‑sheet duo tray, and then lower the printer into place. Install the dust covers.
Page 33: Attaching Cables
Additional printer setup Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver”...
Page 34: Setting Up The Printer Software
Additional printer setup Use the EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region. Note: Remove the plug to access the port.
Page 35: Networking
Additional printer setup Apply the changes. Networking Notes: • Purchase a wireless network adapter before setting up the printer on a wireless network. For more information, contact the place where you purchased the printer. • A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
Page 36: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. –...
Page 37 Additional printer setup Search for networks Show available wireless connections. Note: This menu shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. Follow the instructions on the printer display.
Page 38: Verifying Printer Setup
Additional printer setup Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter.
Page 39: Printing A Network Setup Page
Additional printer setup Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the home screen, navigate to: >...
Page 40: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 225 “Storing paper” on page Setting the paper size and type From the home screen navigate to: >...
Page 41 Loading paper and specialty media If the paper is longer than letter‑size paper, then squeeze and then slide the length guide at the back of the tray to extend it. Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guide.
Page 42 Loading paper and specialty media Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides. Flex the sheets back and forth to loosen them, and then fan them.
Page 43: Loading The Manual Feeder
Loading paper and specialty media Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Mixing paper sizes or paper types in a tray may cause jams. Loading the manual feeder The standard 250‑sheet tray has an integrated manual feeder that can be used to print on different types of paper one sheet at a time.
Page 44: Loading The 650-Sheet Duo Tray
Loading paper and specialty media Loading the 650‑sheet duo tray The 650‑sheet duo tray (Tray 2) consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The tray is loaded in the same way as the 250‑sheet tray and the optional 550‑sheet tray, and supports the same paper types and sizes.
Page 45: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Push the multipurpose feeder latch to the left. Open the multipurpose feeder. Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.
Page 46 Loading paper and specialty media Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. •...
Page 47: Linking And Unlinking Trays
Loading paper and specialty media Paper size indicator Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack. • Load paper, card stock, and transparencies with the recommended printable side facedown and the top edge entering the printer first.
Page 48: Creating A Custom Name For A Paper Type
Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. Change the paper size and type settings for the trays you are linking. •...
Page 49: Configuring A Custom Name
Loading paper and specialty media Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 50: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print a test page on the letterhead being considered for use before buying large quantities. •...
Page 51: Tips On Using Transparencies
Paper and specialty media guide Source Printing Printable side Paper orientation Manual feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. Multipurpose feeder One‑sided Facedown Load the sheet with the top edge entering the printer first. Multipurpose feeder Two‑sided Faceup...
Page 52: Tips On Using Envelopes
Paper and specialty media guide Tips on using envelopes • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the envelopes loaded in the tray. • Print samples on the envelopes being considered for use before buying large quantities. •...
Page 53: Paper Guidelines
Paper and specialty media guide • Specify the paper texture and weight from the tray settings to match the paper loaded in the tray. • Preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper feed problems.
Page 54: Grain Direction
Paper and specialty media guide Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60–90‑g/m (16–24‑lb) bond paper, grain long paper is recommended.
Page 55: Using Recycled Paper And Other Office Papers
Paper and specialty media guide • Avoid paper with rough or heavily textured surfaces. Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not. When in doubt, contact your paper supplier. Using recycled paper and other office papers Recycled office paper produced specifically for use in laser (electrophotographic) printers may be used in your printer.
Page 56: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the sizes, types, and weights of paper they support. Note: For an unlisted paper size, select the closest larger listed size. Supported paper sizes Note: Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder.
Page 57 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Scanner Duplex dimension 250‑sheet feeder tray glass mode 550‑sheet Multipurpose tray tray feeder Oficio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement 140 x 216 mm...
Page 58: Supported Paper Types And Weights
Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Scanner Duplex dimension 250‑sheet feeder tray glass mode 550‑sheet Multipurpose tray tray feeder C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 98 x 162 mm...
Page 59 Paper and specialty media guide Paper type 250‑sheet Manual 650‑sheet duo tray 550‑sheet Scanner Two‑sided tray feeder tray glass printing 550‑sheet Multipurpose tray feeder Paper • Plain • Recycled • Glossy • Bond • Letterhead • Preprinted • Colored • Light •...
Page 60: Printing
Printing Printing Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites”...
Page 61: Adjusting Toner Darkness
Printing > Settings > Print Settings > Quality Menu > Print Mode > Black Only > Adjusting toner darkness Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 62: Printing From A Flash Drive Or Mobile Device
Printing Using the printer control panel From the home screen, navigate to: > Settings > Print Settings > Setup Menu From the Printer Usage list, select Max Speed or Max Yield. Touch Submit. Printing from a flash drive or mobile device Printing from a flash drive Notes: •...
Page 63: Supported Flash Drives And File Types
Printing Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, any connector, the memory device, or the printer in the areas shown while actively printing, reading, or writing from the memory device. Loss of data can occur. From the printer control panel, touch the document you want to print.
Page 64: Printing Confidential And Other Held Jobs
Printing Recommended flash drives File type Many flash drives are tested and approved for use with the printer. For more information, contact Documents: the place where you purchased the printer. • .pdf • .xps Images: • .dcx • .gif • .jpeg or .jpg •...
Page 65 Printing Repeat Job Expiration Print and store print jobs in the printer memory. Verify Job Expiration Print one copy of a print job and hold the remaining copies. It lets you examine if the first copy is satisfactory or not. The print job is automatically deleted from the printer memory when all copies are printed.
Page 66: Printing Information Pages
Printing From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > Print • For other print jobs, navigate to: Held jobs >...
Page 67: Canceling A Print Job
Printing Canceling a print job Canceling a print job from the printer control panel From the home screen, touch Cancel Jobs, or press on the keypad. Touch the job you want to cancel, and then touch Press on the keypad to return to the home screen. Canceling a print job from the computer For Windows users Open the printers folder, and then select your printer.
Page 68: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book pages, Use the ADF for multiple‑page documents including small items (such as postcards or photos), transparencies, photo two-sided pages. paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 69: Copying Photos
Copying • The ADF indicator light comes on when the paper is loaded properly. Adjust the paper guides. From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the home screen, navigate to: Copy >...
Page 70: Creating A Copy Shortcut Using The Printer Control Panel
Copying Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that support transparencies, then navigate to: Manual Feeder > select the size of the transparencies > Transparency Load transparencies into the multipurpose feeder, and then touch Copy It. Copying on letterhead Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 71: Making Copies Using Paper From A Selected Tray
Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 72: Reducing Or Enlarging Copies
Copying From the home screen, navigate to: Copy > Copy from > Mixed Sizes > Copy to > Auto Size Match > Copy It The scanner identifies the different paper sizes as they are scanned. Copies are printed on mixed paper sizes corresponding to the paper sizes of the original document.
Page 73: Adjusting Copy Quality
Copying • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, touch Copy. From the Scale area, touch to enlarge or reduce your copies.
Page 74: Collating Copies
Copying • Newspaper—The original document is from a newspaper. • Other—The original document was printed using an alternate or unknown printer. Touch > Copy It. Collating copies If you print multiple copies of a document, then you can choose to print the copies as a set (collated) or to print the copies as groups of pages (not collated).
Page 75: Placing Information On Copies
Copying • Between Pages • Touch > Copy It. Copying multiple pages onto a single sheet In order to save paper, you can copy either two or four consecutive pages of a multiple‑page document onto a single sheet of paper. Notes: •...
Page 76: Canceling A Copy Job
Copying Select where you want to print the header or footer, and then touch From the Header/Footer menu, touch > Copy It. Placing an overlay message on each page Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: •...
Page 77: Understanding The Copy Options
Copying Understanding the copy options Copy from This option lets you select the paper size of the original document. • Touch the paper size that matches the original document. • To copy an original document that contains mixed paper sizes with the same width, touch Mixed Sizes. Copy to This option lets you select the size and type of paper on which your copies will be printed.
Page 78: Save As Shortcut
Copying Content This option lets you set the original document type and source. Select from the following content types: • Graphics—The original document is mostly business‑type graphics such as pie charts, bar charts, and animations. • Photo—The original document is mostly a photo or an image. •...
Page 79: Separator Sheets
Copying Overlay This option lets you create a watermark (or message) that overlays the content of your copy. You can choose from Confidential, Copy, Draft, Urgent, and Custom. You can type a custom message in the ”Enter the Custom Text Overlay and press OK”...
Page 80 Copying Adjust ADF Skew This option lets you straighten scanned images that are slightly skewed when received from the ADF tray.
Page 81: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book pages, Use the ADF for multiple‑page documents including small items (such as postcards or photos), transparencies, photo two-sided pages. paper, or thin media (such as magazine clippings). You can use the printer to e‑mail scanned documents to one or more recipients.
Page 82: E-Mailing A Document
E-mailing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings.
Page 83 E-mailing • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. Note: To avoid a cropped image, make sure that the size of the original document and the copy paper size are the same.
Page 84: Customizing E-Mail Settings
E-mailing Touch the name of the recipient. To search for additional recipients, touch New Search, and then type the name of the next recipient. Touch > E‑mail It. Customizing e-mail settings Adding e-mail subject and message information Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: •...
Page 85: Understanding The E-Mail Options
E-mailing Understanding the e-mail options Recipient(s) This option lets you enter the recipient of your e-mail. You may enter multiple e‑mail addresses. Subject This option lets you type a subject line for your e-mail. Message This option lets you type a message that will be sent with your scanned attachment. File Name This option lets you customize the attachment file name.
Page 86: Page Setup
E-mailing Select one of the following: • PDF—Use this to create a single file with multiple pages. This can be sent as a secured or compressed file. • TIFF—Use this to create multiple files or a single file. If Multi-page TIFF is turned off in the Settings menu of the Embedded Web Server, then TIFF saves one page in each file.
Page 87 E-mailing Note: This option appears only when a working printer hard disk is installed. Transmission Log This option lets you print the transmission log or transmission error log. Edge Erase This option lets you remove smudges or any mark around the edges of a document. You can remove an equal area around all four sides of the paper, or you can pick a particular edge.
Page 88: Faxing
Faxing Faxing Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book pages, Use the ADF for multiple‑page documents including small items (such as postcards or photos), transparencies, photo two-sided pages. paper, or thin media (such as magazine clippings). Setting up the printer to fax CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Page 89: Initial Fax Setup
Faxing Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual).
Page 90: Choosing A Fax Connection
Faxing In the Fax Number field, enter the printer fax number. Click Submit. Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: Connect one end of the telephone cable that came with the printer to the port of the printer.
Page 91 Faxing Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Connect the answering machine to the port of the printer.
Page 92 Faxing Connected to different wall jacks To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: •...
Page 93 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Connect the telephone to the port of the printer.
Page 94 Faxing Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Page 95 Faxing To connect a telephone to the printer, remove any installed adapter plug from the port of the printer, and then connect the telephone to the port. Scenario 3: VoIP telephone service To connect: Connect one end of the telephone cable that came with the printer to the port of the printer.
Page 96 Faxing Tips for this setup: • To make sure that the phone port on the VoIP adapter is active, plug an analog telephone into the phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active. •...
Page 97 Faxing Connect your analog telephone phone to the port of the printer. Notes: • To make sure that the telephone port on the cable modem is active, plug an analog telephone into the telephone port, and then listen for a dial tone. If you hear a dial tone, then the port is active. •...
Page 98 Faxing Scenario 5: Countries or regions with different telephone wall jacks and plugs Some countries or regions may have different types of telephone wall jack connectors than those that came with the printer. The standard wall jack adopted by most countries or regions is RJ-11. Your printer comes with the RJ-11 jack and a telephone cable with the RJ-11 plug.
Page 99 Faxing Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable that came with printer to the port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
Page 100 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable that came the printer to the port of the printer.
Page 101: Connecting To A Distinctive Ring Service
Faxing If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown. Note: Do not remove the adapter plug from the port of the printer if you are connecting to a serial or cascaded telephone system.
Page 102: Sending A Fax
Faxing In the Fax Number field, enter the printer fax number. Click Submit. Setting the date and time You can set the date and time so that they are printed on every fax you send. Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 103: Sending A Fax Using The Computer
Faxing • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, touch Fax. From the printer control panel keypad, enter the fax number or the shortcut number. Note: To add recipients, touch , and then enter the recipient's telephone number or shortcut number, or search the address book.
Page 104: Sending A Fax Using The Address Book
Faxing From the printer control panel, press #, and then enter the shortcut number using the keypad. Touch Fax It. Sending a fax using the address book The address book feature lets you search for bookmarks and network directory servers. Note: If the address book feature is not enabled, then contact your system support person.
Page 105: Creating Shortcuts
Faxing Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 106: Making A Fax Lighter Or Darker
Faxing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 107: Canceling An Outgoing Fax
Faxing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax. Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. •...
Page 108: Understanding The Fax Options
Faxing From the Held Fax Mode menu, select one of the following: • • Always On • Manual • Scheduled If you selected Scheduled, then continue with the following steps: Click Fax Holding Schedule. From the Action menu, select Hold faxes. From the Time menu, select the time you want the held faxes released.
Page 109 Faxing Select one of the following: • Standard—Use this when faxing most documents. • Fine 200 dpi—Use this when faxing documents with small prints. • Super fine 300 dpi—Use this when faxing documents with fine details. • Ultra fine 600 dpi—Use this when faxing documents with pictures or photos. Color This option lets you set the output to either color or monochrome for the scanned image.
Page 110: Delayed Send
Faxing Edge Erase This option lets you remove smudges or any mark around the edges of a document. You can remove an equal area around all four sides of the paper, or you can pick a particular edge. Edge Erase also removes whatever is within the area selected, leaving nothing on that portion of the scan.
Page 111: Scanning
Scanning Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and configuring the application on the appropriate printer using its Embedded Web Server.
Page 112: Scanning To An Ftp Address
Scanning Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Navigate to: Settings >...
Page 113: Scanning To A Computer Or Flash Drive
Scanning • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the printer control panel, press # on the keypad, and then enter the FTP shortcut number. Touch Scan It.
Page 114: Scanning To A Flash Drive
Scanning Click Submit. Note: Clicking Submit automatically assigns a shortcut number. You can use this shortcut number when you are ready to scan your documents. Review the instructions on the Scan Profile screen. Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: •...
Page 115: Understanding The Scan Options
Scanning Select the destination folder, and then touch Scan to USB drive. Note: The printer goes back to the home screen after 30 seconds of inactivity. Adjust the scan settings, and then touch Scan It. Understanding the scan options FTP Address This option lets you enter the IP address for the FTP destination.
Page 116 Scanning Select one of the following: • PDF—Use to create a single file with multiple pages. The PDF can be sent as a secured or compressed file. • TIFF—Use to create multiple files or a single file. If Multi-page TIFF is turned off in the Settings menu, then TIFF saves one page in each file.
Page 117 Scanning Edge Erase This option lets you remove smudges or any mark around the edges of a document. You can remove an equal area around all four sides of the paper, or you can pick a particular edge. Edge Erase also removes whatever is within the area selected, leaving nothing on that portion of the scan.
Page 118: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default Source Menu Settings Active NIC Miscellaneous Page Security Settings Paper Size/Type Standard Network Device Statistics Confidential Print Substitute Size Standard USB Network Setup Erase Temporary Paper Texture SMTP Setup Page...
Page 119: Paper Menu
Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • The 650‑sheet duo tray must be installed in order for Multipurpose Manual Paper Feeder to appear as a menu setting in the Paper menu. Manual Envelope •...
Page 120 Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • The menu item applies only when the multipurpose feeder (MP Feeder) Letter is installed.
Page 121 Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 122: Substitute Size Menu
Understanding the printer menus Substitute Size menu Substitute Size Substitute a specified paper size if the requested paper size is not available. Notes: Statement/A5 • All Listed is the factory default setting. All available substitutions are Letter/A4 allowed. All Listed •...
Page 123: Paper Weight Menu
Understanding the printer menus Envelope Texture Specify the relative texture of the envelopes loaded. Smooth Note: Normal is the factory default setting. Normal Rough Letterhead Texture Specify the relative texture of the letterhead loaded. Smooth Note: Normal is the factory default setting. Normal Rough Preprinted Texture...
Page 124 Understanding the printer menus Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting. Normal Heavy Transparency Weight Specify the relative weight of the transparencies loaded. Light Note: Normal is the factory default setting. Normal Heavy Recycled Weight...
Page 125: Paper Loading Menu
Understanding the printer menus Heavy Weight Specify that the relative weight of the paper loaded is heavy. Heavy Rough/Cotton Weight Specify the relative weight of the rough or cotton paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Custom [x] Weight Specify the relative weight of the custom paper loaded.
Page 126: Custom Types Menu
Understanding the printer menus Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only when the custom type is supported.
Page 127: Reports Menu
Understanding the printer menus Portrait Width Set the portrait width. 3–14.17 inches Notes: 76–360 mm • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the U.S. factory default setting. You can increase the width in 0.01‑inch increments.
Page 128 Understanding the printer menus Network [x] Setup Page Print a report containing information about the network settings of the printer. Note: This menu item appears only in network printers or printers connected to print servers, and when there is more than one network option installed. Shortcut List Print a report containing information about configured shortcuts.
Page 129: Network/Ports
Understanding the printer menus Network/Ports Active NIC menu Active NIC Allow the printer to connect to a network. Auto Notes: [list of available network cards] • Auto is the factory default setting. • This menu item appears only if an optional network adapter is installed. Standard Network or Network [x] menu Note: Only active ports appear in this menu.
Page 130 Understanding the printer menus Network Buffer Set the size of the network input buffer. Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
Page 131: Network Card Menu
Understanding the printer menus Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card View Card Status View the connection status of the wireless network adapter.
Page 132: Ipv6 Menu
Understanding the printer menus Enable RARP Specify the RARP address assignment setting. Note: Off is the factory default setting. Enable BOOTP Specify the BOOTP address assignment setting. Note: On is the factory default setting. Enable AutoIP Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting.
Page 133: Wireless Menu
Understanding the printer menus Enable IPv6 Enable IPv6 in the printer. Note: On is the factory default setting. Auto Configuration Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router. Note: On is the factory default setting. Set Hostname Set the host name.
Page 134: Appletalk Menu
Understanding the printer menus Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network. AppleTalk menu To access the menu, navigate to either of the following: •...
Page 135 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: Auto • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately.
Page 136: Smtp Setup Menu
Understanding the printer menus SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information. Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specify the amount of time in seconds before the server stops trying to send an e‑mail.
Page 137: Security Menu
Understanding the printer menus Security menu Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Login failures Failure time frame Notes: Lockout time •...
Page 138: Confidential Print Menu
Understanding the printer menus Minimum PIN Length Limit the digit length of the personal identification number (PIN). 1–16 Note: 4 is the factory default setting. Confidential Print menu Max Invalid PIN Limit the number of times an invalid PIN can be entered. Notes: 2–10 •...
Page 139: Security Audit Log Menu
Understanding the printer menus Note: This menu appears only when a formatted, working printer hard disk is installed. Wiping Mode Specify the mode for erasing temporary data files. Auto Automatic Method Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared.
Page 140: Settings Menu
Understanding the printer menus Time Zone Select the time zone. [list of time zones] Note: GMT is the factory default settings. Automatically observe DST Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting. Note: On is the factory default setting.
Page 141 Understanding the printer menus Eco-Mode Minimize the use of energy, paper, or specialty media. Notes: Energy • Off is the factory default setting. This resets the printer to its Energy/Paper factory default settings. Paper • When setting Eco‑Mode to Energy or Paper, performance may be affected, but print quality is not.
Page 142 Understanding the printer menus Paper Sizes Specify the unit of measurement for paper sizes. U.S. Notes: Metric • U.S. is the factory default setting. • Initial setting is determined by your country or region selection in the initial setup wizard. Scan to PC Port Range Specify a valid port range for printers behind a port blocking firewall.
Page 143 Understanding the printer menus Displayed Information (continued) Customize the displayed information for certain menus. Waste Toner Bottle Select from the following options: Paper Jam Display Load Paper Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: •...
Page 144 Understanding the printer menus Screen Brightness Specify the brightness of the display. 20–100 Note: 100 is the factory default setting. One Page Copy Set copies from the scanner glass to only one page at a time. Note: Off is the factory default setting. Audio Feedback Set the audio volume for the buttons.
Page 145 Understanding the printer menus Alarms Set an alarm when the printer requires user intervention. Alarm Control For each alarm type, select from the following options: Cartridge Alarm • • Single • Continuous Notes: • Single is the factory default setting for Alarm Control and Cartridge Alarm.
Page 146 Understanding the printer menus Timeouts Set the printer to continue a specified job without returning to the home screen when the screen timeout timer expires. Prolong Screen Timeout Note: Off is the factory default setting. Timeouts Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the rest of the print job.
Page 147: Copy Settings Menu
Understanding the printer menus Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Note: Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Auto Print Recovery Successfully print a page that may not have printed otherwise.
Page 148 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Color Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color Specify whether copies are printed in color. Note: On is the factory default setting. Allow color copies Enable color in copies.
Page 149 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory default Legal setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x] Book Original...
Page 150 Understanding the printer menus Header/Footer Specify header and footer information and its location on the page. [Location] Select from the following location options: • Top left Date/Time • Top middle Page number • Top right Custom text • Bottom left Print on •...
Page 151 Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None • None is the factory default setting for Color Dropout. • 128 is the factory default setting for each color threshold. Green Blue Default Red Threshold...
Page 152: Fax Settings Menu
Understanding the printer menus Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. General Fax Settings Restore Factory Defaults Restore the factory defaults of all fax settings. Optimize Fax Compatibility Optimize fax compatibility with other fax machines.
Page 153 Understanding the printer menus Fax Cover Page Configure the fax cover page. Fax Cover Page Notes: Off by default • Off by default is the factory default setting for Fax Cover Page. On by default • Off is the factory default setting for all other menu items. Never use Always use Include to Field...
Page 154 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
Page 155 Understanding the printer menus Automatic Redial Specify the number of times the printer tries to send the fax to a specified number. 0–9 Note: 5 is the factory default setting. Redial frequency Specify the number of minutes between redials. 1–200 Note: 3 is the factory default setting.
Page 156 Understanding the printer menus Color Balance Enable an equal balance of colors in the scanned image. Cyan - Red Magenta - Green Yellow - Blue Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None...
Page 157 Understanding the printer menus Enable Color Fax Scans Enable color faxing. Off by default Note: Off by default is the factory default setting. On by default Never use Always use Auto Convert Color Faxes to Mono Convert all outgoing faxes to black and white. Faxes Note: On is the factory default setting.
Page 158 Understanding the printer menus Sides (Duplex) Enable two‑sided printing for incoming fax jobs. Note: Off is the factory default setting. Separator Sheets Enable the printer to include separator sheets for incoming fax jobs. Note: Off is the factory default setting. Before Job After Job Separator Sheet Source...
Page 159 Understanding the printer menus Enable Color Fax Receive Enable the printer to receive fax in color and print it in grayscale. Note: On is the factory default setting. Fax Log Settings Transmission Log Enable printing of a transmission log after each fax job. Print log Note: Print log is the factory default setting.
Page 160 Understanding the printer menus Ringer Volume Enable or disable the ringer volume. Note: On is the factory default setting. Answer On All Rings Specify ring patterns when the printer is answering calls. Single Ring Only Note: All Rings is the factory default setting. Double Ring Only Triple Ring Only Single or Double Rings Only...
Page 161 Understanding the printer menus Content Source Specify how the content was originally produced. Black/White Laser Note: Color Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Fax Resolution Specify quality in dots per inch (dpi). Standard Note: Standard is the factory default setting.
Page 162 Understanding the printer menus Enable Analog Receive Enable receiving of analog faxes. Note: Off is the factory default setting. E‑mail Settings menu E‑mail Server Setup Specify e‑mail server information. Subject Message File Name E‑mail Server Setup Send a copy of the e-mail to the sender. Send me a copy Note: Never appears is the factory default setting.
Page 163 Understanding the printer menus PDF Settings Configure the PDF settings. PDF Version Notes: 1.2–1.7 • 1.5 is the factory default setting for PDF Version. A–1a • Normal is the factory default setting for PDF Compression. This menu item A–1b appears only when a formatted, working hard disk is installed. PDF Compression •...
Page 164 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x] Book Original...
Page 165 Understanding the printer menus TIFF Compression Specify the format used in compressing TIFF files. Note: LZW is the factory default setting. JPEG Transmission Log Specify whether to print the transmission log. Print log Note: Print log is the factory default setting. Do not print log Print only for error Log Paper Source...
Page 166 Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None • None is the factory default setting for Color Dropout. • 128 is the factory default setting for each color threshold. Green Blue Default Red Threshold...
Page 167: Ftp Settings Menu
Understanding the printer menus FTP Settings menu Format Specify the file format. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. TIFF (.tif) JPEG (.jpg) XPS (.xps) RTF (.rtf) TXT (.txt) PDF Settings Configure the PDF settings. PDF Version Notes: 1.2–1.7 •...
Page 168 Understanding the printer menus Resolution Specify the quality of the scan in dots per inch (dpi). 75 dpi Note: 150 dpi is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 169 Understanding the printer menus Text Default Set the quality of the text in relation to the file size and quality of the image. 5–90 Note: 75 is the factory default setting. Text/Photo Default Set the quality of a text/photo image in relation to the file size and quality of the image.
Page 170 Understanding the printer menus Color Balance Enable an equal balance of colors in the output. Cyan‑Red Magenta‑Green Yellow‑Blue Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None • None is the factory default setting for Color Dropout.
Page 171: Flash Drive Menu
Understanding the printer menus Flash Drive menu Scan Settings Format Specify the file format. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. TIFF (.tif) JPEG (.jpg) XPS (.xps) RTF (.rtf) TXT (.txt) PDF Settings Configure the PDF settings. PDF Version Notes: 1.2–1.7...
Page 172 Understanding the printer menus Resolution Specify the resolution of the scan in dots per inch (dpi). 75 dpi Note: 150 dpi is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 173 Understanding the printer menus Text/Photo Default Set the quality of a text/photo image in relation to file size and quality. 5–90 Note: 75 is the factory default setting. Photo Default Set the quality of a photo image in relation to file size and quality. 5–90 Note: 50 is the factory default setting.
Page 174 Understanding the printer menus Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible on a scanned image.
Page 175 Understanding the printer menus Duplex Binding Define binding for two-sided pages in relation to page orientation. Long Edge Notes: Short Edge • Long Edge is the factory default setting. This assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). •...
Page 176: Print Settings
Understanding the printer menus Print Settings Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PS Emulation is the factory default printer language. • Setting a printer language as the default does not prevent a software program from sending print jobs that use another printer language.
Page 177: Finishing Menu
Understanding the printer menus Resource Save Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a job that requires more memory than is available. Notes: • Off is the factory default setting. This sets the printer to retain the downloads only until memory is needed.
Page 178: Quality Menu
Understanding the printer menus Separator Sheets Specify whether blank separator sheets are inserted. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to “(1,2,3) (1,2,3).”...
Page 179 Understanding the printer menus Color Correction Adjust the color output on the printed page. Auto Note: Auto is the factory default setting. Manual Print Resolution Specify the output resolution in dots per inch (dpi) or in color quality (CQ). 1200 dpi Note: 4800 CQ is the factory default setting.
Page 180: Job Accounting Menu
Understanding the printer menus Color Samples Print sample pages for each of the RGB and CMYK color conversion tables used in the printer. sRGB Display sRGB Vivid Display—True Black Vivid Off—RGB US CMYK Euro CMYK Vivid CMYK Off—CMYK Manual Color Customize the RGB color conversions.
Page 181 Understanding the printer menus Job Accounting Log Set if the printer creates a log of the print jobs it receives. Note: Off is the factory default setting. Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Set how often a log file is created.
Page 182: Utilities Menu
Understanding the printer menus Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Remove Held Jobs Delete confidential and held jobs from the printer hard disk.
Page 183: Postscript Menu
Understanding the printer menus Coverage Estimator Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end of each print job. Note: Off is the factory default setting. XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors.
Page 184: Pcl Emul Menu
Understanding the printer menus Image Smoothing Enhance the contrast and sharpness of low‑resolution images and smoothen their color transitions. Notes: • Off is the factory default setting. • Image Smoothing has no effect on images that are 300 dpi or higher in resolution.
Page 185 Understanding the printer menus PCL Emulation Settings Specify the font pitch for scalable monospaced fonts. Pitch Notes: 0.08–100.00 • 10 is the factory default setting. • Pitch refers to the number of fixed‑space characters per inch (cpi). This can be increased or decreased in 0.01‑cpi increments. •...
Page 186 Understanding the printer menus Tray Renumber Configure the printer to work with printer software or programs that use different source assignments for trays, drawers, and feeders. Assign MP Feeder Notes: None • Off is the factory default setting. 0–199 • None ignores the Select Paper Feed command.
Page 187: Html Menu
Understanding the printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font. Apple Chancery Marigold Arial MT...
Page 188: Image Menu
Understanding the printer menus Margin Size Set the page margin for HTML documents. 8–255 mm Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1‑mm increments. Backgrounds Specify whether to print backgrounds on HTML documents. Do Not Print Note: Print is the factory default setting.
Page 189 Understanding the printer menus Menu item Description Color Quality Provides information about solving color quality issues Print Defects Guide Provides help in resolving repeating defects in copies or prints Information Guide Provides help in locating additional information...
Page 190: Saving Money And The Environment
Saving money and the environment Saving money and the environment We are committed to environmental sustainability and are continually improving our printers to reduce their impact on the environment. Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
Page 191: Saving Energy
Saving money and the environment Saving energy Using Eco‑Mode Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 192: Adjusting Sleep Mode
Saving money and the environment Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Use factory default settings.
Page 193: Using Schedule Power Modes
Saving money and the environment Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 194: Recycling
Saving money and the environment Notes: • The IP address is located on the upper portion of the home screen. It appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Select Settings >...
Page 195: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 196: Erasing Volatile Memory
Securing the printer • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed.
Page 197: Erasing Printer Hard Disk Memory
Securing the printer Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Configuring Erase Temporary Data Files in the printer menus lets you remove residual confidential material left by print jobs by securely overwriting files that have been marked for deletion. Using the printer control panel Turn off the printer.
Page 198 Securing the printer From the Disk encryption menu, select Enable. Notes: • Enabling disk encryption will erase the contents of the printer hard disk. • Disk encryption can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks.
Page 199: Maintaining The Printer
Maintaining the printer Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...
Page 200: Cleaning The Scanner Glass
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry.
Page 201: Checking The Status Of Parts And Supplies
Maintaining the printer Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel From the home screen, navigate to: Status/Supplies > View Supplies Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the printer are connected to the same network.
Page 202: Replacing Supplies
Maintaining the printer • The fuser and transfer module are included in the maintenance kit and can also be individually ordered and replaced, if necessary. • To replace the maintenance kit, contact customer support or your service representative. Ordering a waste toner bottle To order a waste toner bottle, contact the place where you purchased the printer.
Page 203 Maintaining the printer Open the top door. Remove the right side cover.
Page 204 Maintaining the printer Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle. Seal the used waste toner bottle in the enclosed packaging. Insert the replacement waste toner bottle. Insert the right side cover.
Page 205 Maintaining the printer Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door. Replacing a black and color imaging kit Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 206 Maintaining the printer Open the top door. Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit.
Page 207 Maintaining the printer Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
Page 208 Maintaining the printer Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Unpack the replacement black and color imaging kit. Notes: • The color imaging kit includes the imaging kit and the cyan, magenta, yellow, and black developer units. •...
Page 209 Maintaining the printer Gently shake the yellow, cyan, magenta, and black developer units side‑to‑side. Remove the red packing strip and the attached fabric from the developer units. Gently insert the yellow, cyan, magenta, and black developer units. Note: Make sure each developer unit is inserted into the matching color slot. Remove the red packing strip from the imaging kit.
Page 210 Maintaining the printer Align and then insert the imaging kit. Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated.
Page 211 Maintaining the printer Insert the waste toner bottle. Insert the right side cover. Insert the toner cartridges.
Page 212 Maintaining the printer Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door.
Page 213 Maintaining the printer Replacing toner cartridges Open the top door. Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit.
Page 214 Maintaining the printer Unpack the new toner cartridge, and then remove its packaging. Align the new toner cartridge, and then press the cartridge down until it fits into place. Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Seal the used toner cartridge in the bag that the replacement toner cartridge came in.
Page 215: Replacing A Developer Unit
Maintaining the printer Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 216 Maintaining the printer Lift the toner cartridge handle, and then gently pull it from the imaging kit. Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Page 217 Maintaining the printer Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 218 Maintaining the printer Gently shake the replacement developer unit side‑to‑side before removing it from its packaging. Remove the red shipping cover from the developer unit. Insert the developer unit.
Page 219 Maintaining the printer Align and then insert the imaging kit. Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated. Replace the waste toner bottle.
Page 220 Maintaining the printer Insert the right side cover. Insert the toner cartridges. Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
Page 221: Moving The Printer
Maintaining the printer Close the front door. Seal the used developer unit in the bag that the replacement developer unit came in. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 222: Managing The Printer
Managing the printer Managing the printer Checking the virtual display Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 223: Configuring Supply Notifications From The Embedded Web Server
Managing the printer Configuring supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their end‑of‑life by setting the selectable alerts. Notes: • You can select alerts for toner cartridges, imaging kit, maintenance kit, and waste toner bottle.
Page 224: Copying Printer Settings To Other Printers
Managing the printer • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings tab > Security > Confidential Print Setup. Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts, all of the jobs for that user are deleted.
Page 225: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
Page 226: Understanding Jam Messages And Locations
Clearing jams • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper •...
Page 227: [X]-Page Jam, Clear Standard Bin [203.Xx]
Clearing jams Jam location Message on the display What to do Fuser [x]‑page jam, open front door to clear Open the front door, then pull the tab and hold the fuser [202.xx] fuser cover down, and then remove the jammed paper.
Page 228 Clearing jams Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. If there is a jammed paper under the fuser, then firmly grasp the paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 229 Clearing jams Pull the green lever to open the fuser cover. If there is a jammed paper in the fuser, then hold down the fuser cover, and then remove the paper. Note: Make sure all paper fragments are removed.
Page 230: [X]-Page Jam, Open Front Door To Clear Fuser [202.Xx]
Clearing jams Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
Page 231 Clearing jams Open the top door.
Page 232 Clearing jams Pull the green lever to open the fuser cover. Hold down the fuser cover, and then remove the jammed paper. Note: Make sure all paper fragments are removed.
Page 233: [X]-Page Jam, Open Front Door [20Y.xx]
Clearing jams Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
Page 234: [X]-Page Jam, Open Front Door To Clear Duplex [23Y.xx]
Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
Page 235: [X]-Page Jam, Open Tray [X] [24Y.xx]
Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
Page 236 Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
Page 237: [X]-Page Jam, Clear Manual Feeder [251.Xx]
Clearing jams [x]‑page jam, clear manual feeder [251.xx] Pull out the standard 250-sheet tray (Tray 1) and manual feeder. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray.
Page 238 Clearing jams Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder.
Page 239: [X]-Page Jam, Open Automatic Feeder Top Cover. [28Y.xx]
Clearing jams Slide the paper guide until it rests lightly against the edge of the paper stack. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, open automatic feeder top cover.
Page 240 Clearing jams Close the ADF cover. Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guide. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
Page 241: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control panel to clear the message and continue printing.
Page 242 Troubleshooting Close flatbed cover and load originals if restarting job [2yy.xx] From the printer control panel, try one or more of the following: • Select Scan from automatic feeder, and then press to continue scanning from the ADF immediately after the last successful scan job.
Page 243: Disk Must Be Formatted For Use In This Device
Troubleshooting Configuration change, some held jobs were not restored [57] Held jobs are invalidated because of any of the following possible changes in the printer: • The printer firmware has been updated. • The tray for the print job is removed. •...
Page 244 Troubleshooting Incorrect paper size, open [paper source] [34] Note: The paper source can be a tray or a feeder. Try one or more of the following: • Load the correct size of paper in the paper source. • From the printer control panel, select Continue to clear the message and print using a different paper source. For non‑touch‑screen printer models, press to confirm.
Page 245 Troubleshooting Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. • Delete other held jobs to free up additional printer memory. Load [paper source] with [custom type name] Try one or more of the following: •...
Page 246 Troubleshooting Load [paper source] with [paper type] [paper size] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray or feeder with the correct paper size and type, select Finished loading paper on the printer control panel.
Page 247 Troubleshooting Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact customer support or your service representative. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Maintenance kit nearly low [80.xy] For more information, contact customer support or your service representative.
Page 248 Troubleshooting Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted. Non-Printer Manufacturer [color] [supply type], see User's Guide [33.xy] Note: The supply type can be a toner cartridge or the imaging kit. The printer has detected an unrecognized supply or part installed in the printer. Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer.
Page 249: Remove Paper From Standard Output Bin
Troubleshooting Reload printed pages in Tray [x] Try any of the following: • From the printer control panel, select Continue to clear the message and continue printing the second side of the sheet. For non‑touch‑screen printer models, press to confirm. •...
Page 250: Replace Jammed Originals If Restarting Job
Troubleshooting • Select Finish job without further scanning, and then press to end the last successful scan job. Note: This does not cancel the scan job. All successfully scanned pages will be processed further for copying or e-mailing. • Select Restart Job, and then press to restart the scan job with the same settings from the previous scan job.
Page 251: Restore Held Jobs
Troubleshooting Replace missing [color] cartridge [31.xy] Install the indicated toner cartridge to clear the message. For more information, see the “Replacing supplies” section of the User’s Guide. Replace missing [type] imaging kit [31.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. Install the indicated imaging kit to clear the message.
Page 252: Some Held Jobs Were Not Restored
Troubleshooting Scanner disabled by admin [840.01] Print without the scanner, or contact your system support person. Scanner disabled. Contact system administrator if problem persists. [840.02] From the printer control panel, try one or more of the following: • Select Continue with scanner disabled to return to the home screen, and then contact your system support person. •...
Page 253: Supply Needed To Complete Job
Troubleshooting Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to confirm. Notes: • The printer discards any data received through the USB port. • Make sure the USB Buffer menu is not set to Disabled. Supply needed to complete job Try one or more of the following: •...
Page 254: Solving Printer Problems
Troubleshooting [Type] imaging kit nearly low [84.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Page 255: Basic Printer Problems
Troubleshooting Basic printer problems The printer is not responding Action Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Press the Sleep button Go to step 3. to wake the printer Check if the printer is in Sleep mode or Hibernate mode.
Page 256: Printer Display Is Blank
Troubleshooting Action Step 8 Go to step 9. Connect the printer cable securely to the Check if one end of the printer cable is plugged into a port on the printer printer and the and the other to the computer, print server, option, or other network computer, print server, device.
Page 257: Option Problems
Troubleshooting Option problems Cannot detect internal option Action Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3.
Page 258: Tray Problems
Troubleshooting Cannot detect memory card Action Make sure the memory card is installed. The problem is solved. Contact customer support. Install the memory card. For more information, see “Installing a memory card” on page Note: Check if the memory card is securely connected to the printer controller board.
Page 259: Paper Feed Problems
Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 260 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do paper jams still occur frequently? Step 3 Contact...
Page 261: Solving Print Problems
Troubleshooting Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Step 1 Go to step 2. Select one of the Print and Hold options, and Open the held jobs folder on the printer display, and then verify that your...
Page 262: Incorrect Characters Print
Troubleshooting Error message about reading the flash drive appears Action Step 1 Go to step 2. Insert the flash drive into the front USB port. Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port.
Page 263: Job Prints From The Wrong Tray Or On The Wrong Paper
Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is solved. Go to step 2. Check if you are printing on paper that is supported by the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved.
Page 264: Printing Slows Down
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Did the job print and collate correctly? Multiple‑language PDF files do not print Action...
Page 265: Print Jobs Do Not Print
Troubleshooting Print jobs do not print Action Step 1 The problem is solved. Go to step 2. From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print.
Page 266: Print Job Takes Longer Than Expected
Troubleshooting Print job takes longer than expected Action Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. From the printer control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 267: Tray Linking Does Not Work
Troubleshooting Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Step 1 The problem is solved. Go to step 2. Open the trays, and then check if they contain paper of the same size and type.
Page 268: Print Quality Problems
Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are supported printer.
Page 269: Gray Background On Prints
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • From the printer control panel, change the paper Does the paper size match the paper loaded in the tray?
Page 270: Horizontal Voids Appear On Prints
Troubleshooting Action Step 1 The problem is solved. Go to step 2. Reduce the toner darkness. From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. Resend the print job. Did the gray background disappear? Step 2 The problem is solved.
Page 271: Incorrect Margins On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 272: Paper Curl
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
Page 273: Print Irregularities
Troubleshooting Print irregularities Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job. Do print irregularities still appear? Step 2 Go to step 3.
Page 274: Print Is Too Dark
Troubleshooting Action Step 6 Contact customer The problem is solved. support. Replace the imaging kit, and then resend the print job. Do print irregularities still appear? Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, select Color Adjust.
Page 275: Print Is Too Light
Troubleshooting Action Step 5 From the printer Go to step 6. control panel, set the Check if the paper loaded in the tray has texture or rough finishes. paper texture in the Paper menu to match Are you printing on textured or rough paper? the paper loaded on the tray.
Page 276: Printer Is Printing Blank Pages
Troubleshooting Action Step 3 Go to step 4. Specify the paper type, texture, and weight From the printer control panel, set the paper type, texture, and weight in from the tray settings the Paper menu to match the paper loaded in the tray. to match the paper loaded in the tray.
Page 277: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging kit. Remove the imaging kit. Check if the packing material is properly removed from the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Page 278: Repeating Defects Appear On Prints
Troubleshooting Repeating defects appear on prints Action The problem is solved. Check if the distance between the defects is equal to one of the Check if the following: distance between the defects is • 25.1 mm (0.98 in.) equal to one of the •...
Page 279: Skewed Print
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. Resend the print job. Do shadow images still appear on prints? Step 4 Contact customer...
Page 280 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3.
Page 281: Streaked Vertical Lines Appear On Prints
Troubleshooting Streaked vertical lines appear on prints Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job. Do streaked vertical lines appear on prints? Step 2 Go to step 3.
Page 282: Toner Fog Or Background Shading Appears On Prints
Troubleshooting Action Step 5 Contact customer The problem is solved. support. Replace the imaging kit, and then resend the print job. Do streaked vertical lines appear on prints? Toner fog or background shading appears on prints Action Step 1 The problem is solved. Go to step 2. Remove, and then reinstall the imaging kit.
Page 283: Toner Specks Appear On Prints
Troubleshooting Action Step 1 Go to step 2. Specify the paper type, texture, and weight From the Paper menu on the printer control panel, check the paper type, from the tray settings texture, and weight. to match the paper loaded in the tray. Do the paper type, texture, and weight match the paper loaded in the tray? Step 2...
Page 284: Vertical Voids Appear On Prints
Troubleshooting Action Replace the imaging kit, and then resend the print job. Contact customer The problem is solved. support. Is the print density uneven? Vertical voids appear on prints Action Step 1 Go to step 2. The problem is solved. Check if your software program is using a correct fill pattern.
Page 285: Color Quality Problems
Troubleshooting Action Step 5 Contact customer The problem is solved. support. Replace the imaging kit, and then resend the print job. Do vertical voids appear on prints? Color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature.
Page 286 Troubleshooting To manually apply a different color conversion table, do the following: From the Quality menu on the printer control panel, select Color Correction, and then select Manual. From the Quality menu on the printer control panel, select Manual Color, and then select the appropriate color conversion table for the affected object type.
Page 287: Prints On Color Transparencies Appear Dark When Projected
Troubleshooting Prints on color transparencies appear dark when projected Note: This problem occurs when projecting transparencies with reflective overhead projectors. To obtain the highest projected color quality, transmissive overhead projectors are recommended. Action Step 1 Go to step 2. Set the paper type to Transparency.
Page 288: Solving Copy Problems
Troubleshooting The print appears tinted Action Adjust the color balance. The problem is solved. Contact customer support. From the Color Balance menu on the printer control panel, increase or decrease the values for cyan, magenta, yellow, and black. Resend the print job. Does the print still appear tinted? Solving copy problems •...
Page 289: Scanner Unit Does Not Close
Troubleshooting Scanner unit does not close Action Check if there are no obstructions between the scanner unit and the The problem is solved. Contact customer printer. support. Lift the scanner unit. Remove any obstruction that keeps the scanner unit open. Lower the scanner unit.
Page 290: Partial Document Or Photo Copies
Troubleshooting Action Step 6 Go to step 7. Change the Content Type and Content Check the copy settings. Source settings to From the Copy screen, check if the Content Type and Content Source match the document settings are correct for the document being scanned. being scanned.
Page 291: Solving Fax Problems
Troubleshooting Action Step 2 Go to step 3. Change the paper size setting to match the Check if the paper size setting matches the size of the paper loaded in the paper loaded in the tray. tray, or load the tray From the Paper menu on the printer control panel, check the Paper with paper that Size setting.
Page 292: Cannot Send Or Receive A Fax
Troubleshooting Cannot send or receive a fax Action Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. Is there an error or status message on the display? Step 2 Go to step 3.
Page 293 Troubleshooting Action Step 6 Go to step 7. Connect the printer to an analog phone Check if the printer is connected to an analog phone service or the correct service or the correct digital connector. digital connector. The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.
Page 294: Can Send But Not Receive Faxes
Troubleshooting Action Step 10 The problem is solved. Go to step 11. Temporarily disable voice mail service. For more information, contact your telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer. Try sending or receiving a fax.
Page 295: Can Receive But Not Send Faxes
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. Can you receive faxes? Can receive but not send faxes Action Step 1 The problem is solved.
Page 296: Received Fax Has Poor Print Quality
Troubleshooting Action The problem is solved. Contact customer From the home screen, navigate to: support. > Settings > General Settings > Run initial setup > Yes > Submit Turn off the printer, and then turn it back on. The “Select your language” screen appears on the printer display. Select a language, and then touch Select a country or region, and then touch Next.
Page 297: Solving Scanner Problems
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Decrease the incoming fax transmission speed. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 298: The Scanner Does Not Respond
Troubleshooting The scanner does not respond Action Step 1 Go to step 2. Turn on the printer. Check if the printer is turned on. Is the printer turned on? Step 2 Go to step 3. Connect the printer cable securely to the Check if the printer cable is securely attached to the printer and the printer and the computer, print server, option, or other network device.
Page 299: Scanning Takes Too Long Or Freezes The Computer
Troubleshooting Scan job was not successful Action Step 1 Go to step 2. Connect the cables properly. Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer. Are the cables securely connected? Step 2 Change the file name.
Page 300: Poor Scanned Image Quality
Troubleshooting Action Step 2 Contact customer The problem is solved. support. Select a lower scan resolution. Does scanning still take too long or freeze the computer? Poor scanned image quality Action Step 1 Clear the error Go to step 2. message.
Page 301: Solving Home Screen Application Problems
Troubleshooting Action Step 7 Problem solved. Contact customer support. Increase the scan resolution settings for a higher‑quality output. Did the increased resolution produce a higher‑quality output? Partial document or photo scans Action Check the placement of the document or photo. Contact customer Load the document or...
Page 302: Embedded Web Server Does Not Open
Troubleshooting An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address field. If you do not know the IP address of the printer, then you can: •...
Page 303 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 304: Contacting Customer Support
Troubleshooting Contacting customer support When you contact customer support, you will need to be able to describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number.
Page 305: Notices
Notices Notices Product information Product name: Color Laser Printer Machine type: 7527 Model(s): 415, 436, and their equivalent models Edition notice September 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS”...
Page 306: Product Disposal
Notices 1-meter average sound pressure, dBA Printing 51 dBA Scanning 50 dBA Copying 50 dBA Ready 16 dBA Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union.
Page 307: Power Consumption
Notices Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F) Shipping temperature -40 to 43.3°C (-40 to 110°F) Storage temperature and relative humidity 2 to 35°C (34 to 95°F) 8 to 80% RH Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Page 308: Hibernate Mode
Notices Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. 600 (one-sided); 380 (two- sided) Copy The product is generating hard‑copy output from hard‑copy original documents. 640 Scan The product is scanning hard‑copy documents. Ready The product is waiting for a print job.
Page 309 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 310: Industry Canada Compliance Statement
A declaration of conformity to the requirements of the Directives is available upon request from: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 311: Notice To Users Of The Canadian Telephone Network
Notices If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. You will also be advised of your right to file a complaint with the FCC. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of this equipment.
Page 312 Notices Avis réservé aux utilisateurs du réseau téléphonique du Canada Ce produit est conforme aux spécifications techniques d’Industrie Canada. Le numéro REN (ringer equivalence number : numéro d’équivalence de sonnerie) fournit une indication du nombre maximum de terminaux pouvant être connectés à...
Page 313: Notice To Users Of The New Zealand Telephone Network
5 seconds between the end of one call attempt and the beginning of another. Japanese telecom notice The installed optional modem is in compliance with Japanese Telecommunication Law and has been Certified by JATE, with Certification Number A11-0160001. Lexmark International, Inc. LEX-M03-002 A11-0160001JP Using this product in Switzerland This product requires a Swiss billing tone filter to be installed on any line which receives metering pulses in Switzerland.
Page 314: Utilisation De Ce Produit En Suisse
Compliance is indicated by the CE marking. A declaration of conformity to the requirements of the Directives is available upon request from: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 315: Exposure To Radio Frequency Radiation
Compliance is indicated by the CE marking. A declaration of conformity to the requirements of the Directives is available upon request from: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 316 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 317 Notices Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES. Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.
Page 318: Index
Index Index canceling an e-mail 84 Numerics copying using 68 cannot open Embedded Web 250‑sheet tray Adjust ADF Skew Server 302 loading 40 copy options 80 Card Copy 550‑sheet tray e‑mail options 87 setting up 20 installing 31 fax options 110 card stock loading 40 scan options 117...
Page 319 Index Complex page, some data may not fax options 109 different paper sizes 71 have printed [39] 242 content type enlarging 72 confidential jobs e‑mail settings 86 inserting a header or footer 75 modifying print settings 66, 223 fax options 109 multiple pages on one sheet 75 confidential print jobs 64 control panel...
Page 320 Index customer support fax options 110 exporting a configuration contacting 304 scan options 117 using the Embedded Web embedded solutions information Server 22 erasing 196 EXT port 33 Embedded Web Server 223 exterior of the printer darkness accessing 17 cleaning 199 copy options 77 checking the status of parts 201 e‑mail...
Page 321 Index faxing blocking junk faxes 106 factory defaults General Settings menu 140 canceling a fax job 107 restoring 224 green settings changing resolution 105 FAQ about color printing 285 Eco‑Mode 191 configuring the printer to observe Hibernate mode 192 daylight saving time 102 sending using the printer control Hibernate Timeout 192 creating shortcuts using the...
Page 322 Index imaging kits in multipurpose feeder 237 ordering 201 in standard bin 227 maintenance kit importing a configuration Tray 1 235 ordering 201 using the Embedded Web Tray 2 235 Maintenance kit low [80.xy] 247 Server 22 Job Accounting menu 180 Maintenance kit nearly low Incompatible tray [x] [59] 243 [80.xy] 247...
Page 323 Index Network Card 131 Not enough free space in flash recycled 55, 190 Network Reports 130 memory for resources [52] 247 saving 75 Paper Loading 125 notices 305, 306, 307, 308, 309, selecting 54 Paper Size/Type 119 310, 311, 312, 313, 314, 315 storing 55 Paper Texture 122 number of remaining pages...
Page 324 Index Personal Identification Number print troubleshooting [Type] imaging kit low [84.xy] 253 method error reading flash drive 262 [Type] imaging kit nearly low using 37 held jobs do not print 261 [84.xy] 254 phone splitter 95 incorrect characters print 262 [Type] imaging kit very low, [x] photos incorrect margins on prints 271...
Page 325 Index Insufficient memory, some held Replace defective [color] cartridge Unformatted flash detected jobs will not be restored [31.xy] 250 [53] 254 [37] 245 Replace defective [type] imaging Unsupported USB hub, please Load [paper source] with [custom kit [31.xy] 250 remove 243 string] 245 Replace jammed originals if Waste toner bottle nearly full...
Page 326 Index recycled paper Replace missing waste toner bottle scan screen using 55, 190 [82.xy] 251 advanced imaging 117 recycling Replace unsupported [color] content source 116 hardware 194 cartridge [32.xy] 251 content type 116 packaging 194 Replace unsupported [type] Scan to Computer supplies 194 imaging kit [32.xy] 251 setting up 114...
Page 327 Index using the printer control Setup menu 176 checking, using the Embedded panel 112 shipping the printer 221 Web Server 201 scanning to network shortcuts, creating conserving 190 destinations 111 copy screen 70 recycling 194 Schedule Power Modes e‑mail 81 storing 199 using 193 e‑mail screen 82...
Page 328 Index troubleshooting jobs do not print 265 scanner unit does not an application error has Large jobs do not collate 263 close 289, 299 occurred 302 multiple‑language PDF files do not scanning takes too long or freezes cannot open Embedded Web print 264 the computer 299 Server 302...
Page 329 Index volatility statement of 195 waste toner bottle ordering 202 replacing 202 Waste toner bottle nearly full [82.xy] 254 Weblink server not set up. Contact system administrator. 254 wiping the printer hard disk 197 Wireless menu 133 wireless network configuration information 35 wireless network setup using the Embedded Web Server 38...

This manual is also suitable for:

7527-436 cx410de

Lexmark 7527-415 CX410e User Manual

Safety Information

Learning about the Printer

Understanding the Printer Control Panel

Setting up and Using the Home Screen Applications

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Quick Links

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Summary of Contents for Lexmark 7527-415 CX410e