Gray Background On Prints; Horizontal Voids Appear On Prints - Lexmark CS310n User Manual

Troubleshooting

Gray background on prints

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ABCDE
ABCDE
ABCDE
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Action
Step 1
Reduce the toner darkness.
a
From the Quality menu on the printer control panel, reduce the toner
density.
Note: 4 is the factory default setting.
b
Resend the print job.
Did the gray background disappear?
Step 2
a
Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit to
direct light for more than 10 minutes. Extended exposure to light
may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of the
imaging kit. This could damage the imaging kit.
b
Resend the print job.
Did the gray background disappear?

Horizontal voids appear on prints

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Trailing edge
Action
Step 1
a
Make sure your software program is using a correct fill pattern.
b
Resend the print job.
Do horizontal voids appear on prints?
Yes No
The problem is solved. Go to step 2.
The problem is solved. Contact
support.
Yes No
Go to step 2. The problem is solved.
152
customer