Toner Fog Or Background Shading Appears On Prints; Toner Rubs Off - Lexmark CS310n User Manual

Troubleshooting

Toner fog or background shading appears on prints

ABCDE
ABCDE
ABCDE
Action
Step 1
a
Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit to
direct light for more than 10 minutes. Extended exposure to light
may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of the
imaging kit. This could damage the imaging kit.
b
Resend the print job.
Does fog or shading disappear from the prints?
Step 2
Replace the imaging kit, and then resend the print job.
Does fog or shading disappear from the prints?

Toner rubs off

Leading edge
ABC
DEF
Trailing edge
Action
Step 1
From the Paper menu on the printer control panel, check the paper type,
texture, and weight.
Do the paper type, texture, and weight match the paper loaded in the
tray?
Step 2
Resend the print job.
Does the toner still rub off?
Yes No
The problem is solved. Go to step 2.
The problem is solved. Contact
support.
Yes No
Go to step 2. Specify the paper type,
texture, and weight
from the tray settings
to match the paper
loaded in the tray.
Contact customer The problem is solved.
support.
165
customer