Troubleshooting
Action
Step 3
Reduce the complexity of the print job by eliminating the number and size
of fonts, the number and complexity of images, and the number of pages
in the job.
Did the job print and collate correctly?
Printing slows down
Notes:
•
When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
•
The printer speed may be reduced if printing for long periods of time, or printing at elevated temperatures.
Action
Place letter‑ or A4‑size paper in the tray, and then resend the print job.
Does the print speed increase?
Print jobs do not print
Action
Step 1
a
From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b
Resend the print job.
Do the jobs print?
Step 2
a
Check if the printer is plugged in and turned on, and if Ready appears
on the printer display.
b
Resend the print job.
Do the jobs print?
Step 3
If an error message appears on the printer display, then clear the message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
Yes
The problem is solved. Contact
Yes
No
The problem is solved. Contact
support.
Yes
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
The problem is solved. Go to step 4.
147
No
customer
support.
customer
No