Troubleshooting
Action
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Is the paper still curled?
Print irregularities
Leading edge
ABCDE
)
)
ABCDE
ABCDE
Trailing edge
Action
Step 1
a
Move the width and length guides in the tray to the correct positions
for the size of the paper loaded in the tray.
b
Resend the print job.
Do print irregularities still appear?
Step 2
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the size and type of the paper loaded in the tray?
Step 3
a
Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do print irregularities still appear?
Yes
No
Contact
customer
The problem is solved.
support.
Yes
No
Go to step 2.
The problem is solved.
Go to step 3.
Do one or more of the
following:
Go to step 4.
The problem is solved.
155
•
Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.
•
Change the paper
loaded in the tray
to match the paper
size specified in the
tray settings.