Chapter 10 Troubleshooting; Basic Functions - NETGEAR ProSafe FVS336Gv2 Reference Manual

Troubleshooting
This chapter provides troubleshooting tips and information for your ProSafe Dual WAN Gigabit
Firewall with SSL & IPsec VPN FVS336Gv2. After each problem description, instructions are
provided to help you diagnose and solve the problem.
This chapter contains the following sections:
• Basic Functions" on this page.
• "Troubleshooting the Web Configuration Interface"
• "Troubleshooting the ISP Connection"
• "Troubleshooting a TCP/IP Network Using a Ping Utility"
• "Restoring the Default Configuration and Password"
• "Problems with Date and Time"
• "Using the Diagnostics Utilities"

Basic Functions

After you turn on power to the VPN firewall, the following sequence of events should occur:
1. When power is first applied, verify that the PWR LED is on.
2. After approximately two minutes, verify that:
a. The TEST LED is not lit.
b. The LAN port LINK/ACT LEDs are lit for any local ports that are connected.
c. The WAN port LINK/ACT LEDs are lit for any WAN ports that are connected.
If a port's LINK/ACT LED is lit, a link has been established to the connected device. If a
LAN port is connected to a 1000 Mbps device, verify that the port's SPEED LED is green.
If the port is 100 Mbps, the LED will be amber. If the port is 10 Mbps, the LED will be off.
If any of these conditions does not occur, refer to the appropriate following section.
on page 164.
on page 165.
on page 168.
on page 168.
on page 166.
on page 167.
Chapter 10: Troubleshooting
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