Troubleshooting The Isp Connection - NETGEAR ProSafe FVS336Gv2 Reference Manual

ProSafe Dual WAN Gigabit Firewall with SSL & IPsec VPN FVS336Gv2 Reference Manual

Troubleshooting the ISP Connection

If your VPN firewall is unable to access the Internet, you should first determine whether the
VPN firewall is able to obtain a WAN IP address from the ISP. Unless you have been
assigned a static IP address, your VPN firewall must request an IP address from the ISP. You
can determine whether the request was successful using the Web Configuration Manager.
To check the WAN IP address:
1. Launch your browser and navigate to an external site such as www.netgear.com.
2. Access the Main Menu of the VPN firewall's configuration at https://192.168.1.1.
3. Select Monitoring > Router Status from the menu.
4. Check that an IP address is shown for the WAN Port.
If 0.0.0.0 is shown, your VPN firewall has not obtained an IP address from your ISP.
If your VPN firewall is unable to obtain an IP address from the ISP, you may need to force
your cable or DSL modem to recognize your new VPN firewall by performing the following
procedure:
1. Turn off power to the cable or DSL modem.
2. Turn off power to your VPN firewall.
3. Wait five minutes and reapply power to the cable or DSL modem.
4. When the modem's LEDs indicate that it has reacquired sync with the ISP, reapply
power to your VPN firewall.
If your VPN firewall is still unable to obtain an IP address from the ISP, the problem may be
one of the following:
• Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
• If your ISP requires a login, you may have incorrectly set the login name and password.
• Your ISP may check for your PC's host name.
Assign the PC Host Name of your ISP account as the Account Name on the WAN1 ISP
Settings or WAN2 ISP Settings screen (see
page 17).
• Your ISP only allows one Ethernet MAC address to connect to the Internet, and may
check for your PC's MAC address. In this case:
- Inform your ISP that you have bought a new network device, and ask them to use the
VPN firewall's MAC address; or
- Configure your VPN firewall to spoof your PC's MAC address. You can do this on the
WAN1 Advanced Options or WAN2 Advanced Options screen (see
Advanced WAN Options (Optional)"
"Configuring the Internet Connections"
on page 28).
Chapter 10: Troubleshooting
on
"Configuring the
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