Gateway Personal Computer User Manual page 95

Remove any line splitters or surge protectors from your telephone line, then check
■
for a dial tone by plugging a working telephone into the telephone wall jack.
■ If you have additional telephone services such as call waiting, call messaging, or
voice mail, make sure that all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone service to get the correct code
to temporarily disable the service. Also make sure that the modem dialing
properties are set correctly.
To check the dialing properties:
1
Click , then click
Start
Control Panel is in Category View, click
2
Click the
Phone and Modem Options
3
Click the location from which you are dialing, then click
4
Make sure that all settings are correct.
Help and For more information about dialing properties, click Start, then click
Support Help and Support. Type the keyword dialing in the Search box
Disconnect any answering machine, fax machine, or printer that is on the same
■
line as the modem. Do not connect these devices to the same telephone line as
the modem.
Make sure that you are not using a digital, rollover, or PBX line. These lines do
■
not work with your modem.
Check for line noise (scratchy, crackling, or popping sounds). Line noise is a
■
common problem that can cause the modem to connect at a slower rate, abort
downloads, or even disconnect. The faster the modem, the less line noise it can
tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1). When
the dial tone stops, listen for line noise. Wiggle the modem cable to see if that
makes a difference. Make sure that the connectors are free from corrosion and all
screws in the wall or telephone wall jack are secure.
You can also call your telephone service and have the telephone line checked for
noise or low line levels.
. The Control Panel window opens. If your
Control Panel
Printers and Other Hardware
icon, then click the
, then click the arrow.
www.gateway.com
Troubleshooting
.
tab.
Dialing Rules
.
Edit
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