Table of Contents
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Quick Start & Troubleshooting
Safety and Comfort ...................................................... 4
Safety Precautions ................................................ 4
Health Precautions ................................................ 5
Getting to Know your Computer.................................. 6
Control Devices (Keyboard/Mouse) ...................... 6
Volume Controls.................................................... 8
Remote Control (optional)..................................... 8
Your Computer's Drives ........................................ 9
Ports and Connectors.......................................... 10
Turning your Computer ON or OFF..................... 12
Upgrading your Computer.................................. 13
Using Windows and your Software............................ 15
Windows Welcome Center .................................. 15
Internet Security Offer........................................ 15
Gateway Recovery Management........................ 16
Your Computer's Documentation ....................... 17
Playing Multimedia Files ..................................... 18
First steps on the Net.................................................. 20
Protecting your computer .................................. 20
Copyright ©2009. All Rights Reserved.
Guide
T
ABLE OF
2
3
4
15
GWDT
C
ON T ENT S
Choose an 'Internet Service Provider'................. 20
Network connections .......................................... 21
Surf the Net! ........................................................ 23
Safe Computing........................................................... 25
Maintenance ........................................................ 25
Updates................................................................ 28
Security................................................................ 28
Windows Remote Assistance............................... 33
Diagnose & Repair....................................................... 34
Top Troubleshooting Cases................................. 34
Miscellaneous Troubleshooting........................... 39
Recovering your system ............................................. 46
To recover your system ...................................... 46
Returning to a previous system condition.......... 47
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Summary of Contents for Gateway DX4822
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Page 1: Table Of Contents
Internet and Software Using Windows and your Software... 15 Windows Welcome Center ... 15 Internet Security Offer... 15 Gateway Recovery Management... 16 Your Computer's Documentation ... 17 Playing Multimedia Files ... 18 First steps on the Net... 20 Protecting your computer ... 20 Copyright ©2009. -
Page 2: Product Registration
Another Option Another way to register your Gateway product is to visit our website at www.gateway.com/register. Choose your country and follow the simple instructions. After we receive your product registration, you will be sent a confirmation email with important data that you should keep in a safe place. -
Page 3: Important Information
If you should ever encounter a problem with your computer and the troubleshooting steps included in the Quick Start & Troubleshooting Guide did not help fix it, you can run the Gateway Recovery Management program. This will restore your computer to the same state as when you purchased it, while giving you an option to retain all settings and personal data for later retrieval (see page 46 for details). -
Page 4: Computer Basics
AFETY AND OMFORT Safety Precautions Please follow the guidelines below to use your computer comfortably and to avoid health problems. Computer Environment Make sure that the computer: • Is used on a stable surface, stand or table. A fall can seriously damage the computer. •... -
Page 5: Health Precautions
Servicing your Computer Do not attempt to service your computer yourself, as opening or removing covers may expose you to dangerous voltage or other risks. Refer all servicing to qualified service personnel. Unplug your computer from the wall outlet and refer servicing to qualified service personnel when: •... -
Page 6: Getting To Know Your Computer
ETTING TO NOW YOUR Control Devices (Keyboard/Mouse) Cordless Devices The cordless mouse and keyboard normally connect automatically as soon as you turn your computer on. However, if the cordless mouse and keyboard do not work after installation, you should try to manually establish communication with the receiver. - Page 7 10. Multimedia and special keys (optional): These keys, usually across the top of the keyboard, may allow you to activate and control the media player on your computer, change volume and access special functions or websites. Please update Gateway InfoCentre for information on your specific keyboard 11. Fn: Use simultaneously with the F9 to F12 keys.
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Page 8: Volume Controls
Volume Controls Apart from the volume controls on your computer, keyboard, monitor or speakers (depending on your equipment), you can also adjust the volume and balance of your speakers from Windows. Adjusting the Volume To adjust the volume, simply click on the Speaker icon located in the Notification Area, next to the clock. -
Page 9: Your Computer's Drives
Your Computer’s Drives The drives described below are commonly used on Gateway computers. However, this does not mean that they are present on the computer you have purchased, nor that it is limited to these drives. To view documentation specific to the model you have purchased, please check Gateway InfoCentre. -
Page 10: Ports And Connectors
Ports and Connectors The ports and connector types described below are commonly used on Gateway computers. However, this does not mean that they are present on the computer you have purchased, nor that it is limited to these ports. To view documentation specific to the model you have purchased, please check InfoCentre. - Page 11 Modem - An internal fax/data modem connects you to the Internet over a dial-up connection. A network port looks very similar to a modem port; they are often found near each other. The network port is slightly larger than the modem port. Warning: In thunderstorm conditions, make sure that you disconnect all your connection cables;...
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Page 12: Turning Your Computer On Or Off
Turning your Computer ON or OFF Turning your Computer ON 1. First, switch ON any devices connected to your computer (including a monitor) by pressing the main power button on these devices. 2. Then switch ON your computer by pressing the main power button. To share the family computer and have your own system settings every time you turn on the computer, you can set up accounts for each user. -
Page 13: Upgrading Your Computer
Upgrading your Computer Gateway strives to make your computing experience as easy and pleasant as possible. Because your computing needs may evolve, Gateway is here to help you choose the right accessories and make the most of your computer. Memory Memory (RAM) is a key component of your computer. - Page 14 You just bought a new computer and wonder what you can do with your old equipment? Don't just throw it out! Gateway encourages you to recycle! Most computer equipment contains hazardous materials, which are best kept out of landfills. Through recycling, many materials used in computers can be recovered and used again.
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Page 15: Internet And Software
SING INDOWS AND YOUR Gateway computers include software to help you use your computer; the programs and categories available on your computer depend on the model purchased. Most of this software is ’pre-installed’ and ready to be used; however some software may be provided on a CD or DVD and must first be installed if you wish to use it. To do so, insert the installation CD or DVD. -
Page 16: Gateway Recovery Management
Throughout the process, you will be guided by on-screen instructions. Please read them carefully! 1. Click on Start > All Programs > Gateway, then click on Gateway Recovery Management. Gateway Recovery Management opens. 2. To create recovery discs for the hard drive’s entire original contents, including Windows and all factory-loaded software and drivers, click Create factory default disc. -
Page 17: Your Computer's Documentation
You need to update this electronic user’s guide in order to have specific information for the computer you have purchased. To open InfoCentre, double-click on the User’s Guide (Gateway InfoCentre) icon on the desktop or click on Start >... -
Page 18: Playing Multimedia Files
(if your computer has a TV tuner). Other options allow you to create CDs or DVDs. One or more media programs are installed on your computer, Windows Media Player and optionally Windows Media Center are provided by Microsoft. Other media programs may have been installed by Gateway to provide an improved media experience. - Page 19 Note: If you have an Internet connection, the Guide (Electronic Program Guide) allows you to view a list of current TV shows. This shows channel and network information, as well as the title, description and scheduled broadcast time of shows. Cyberlink PowerDVD If your computer is equipped with a Blu-ray drive, you may watch Blu-ray movies with PowerDVD.
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Page 20: First Steps On The Net
IRST STEPS ON THE Protecting your computer It is vital to protect your computer from viruses and attacks over the Internet (see Internet Security Offer on page 15 and Security on page 28). An comprehensive Internet security program is proposed when you first start your computer. -
Page 21: Network Connections
Network connections A LAN (Local Area Network) is a group of computers (for example, within an office building or home) that share a common communications line and resources. When you set up a network, you can share files, peripheral devices (such as a printer) and an Internet connection. - Page 22 Diagram of a working network 1. Access point/router 2. Desktop computer 3. Modem 4. Printer 5. Portable computer 6. PDA/Smartphone 7. Network cables (RJ45) Ad-Hoc internet sharing The Internet Connection Sharing (ICS) feature of Microsoft Windows allows you to share a single Internet connection with multiple computers.
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Page 23: Surf The Net
Internet Explorer and take the Internet Explorer Tour. You may also press F1 on your keyboard. 2. Reduce, maximize or close the window. 3. Address bar: Type in an Internet address (e.g. www.gateway.com) and press the Enter key on your keyboard, this will take you directly to the address you typed. - Page 24 Gateway Website To get you started why not visit our website, www.gateway.com. Gateway is dedicated to provide you with on-going personalized support. Check out our Support section to get help tailored to your needs. www.gateway.com is your gateway to a world of online activities and services: visit us regularly for the latest information and downloads! Quick Start &...
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Page 25: Helpdesk
OMPUTING To make the most of your new computer and ensure it runs smoothly for a long time, you should use the programs below and regularly perform the actions described in this guide. Maintenance Recommended maintenance tasks There are several tasks you should perform periodically (about once per month) to ensure your computer stays in good health: Error Checking Using the Check Disk tool regularly prevents your system from getting unreliable and information getting lost. - Page 26 Double-click on the Recycle Bin on the Windows desktop and click on Empty Recycle Bin or select only the items you want to delete. Items deleted from external devices, such as memory cards, do not go to the Recycle Bin, they are permanently deleted.
- Page 27 If you cannot access the Windows desktop: 1. Press the Alt+F10 key upon start-up when the Gateway logo appears. This will open the Recovery Program. 2. Select Windows System Restore and click on Next. Your computer will automatically restart and open System Restore.
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Page 28: Updates
Windows Update. Security You are probably eager to explore everything the Internet has to offer. In order for you to be safe online, Gateway has pre-installed Symantec’s award-winning Norton Internet Security on your computer. The new Norton Internet Security™ runs quietly in the background to block today’s complex threats and protect your identity when you shop, bank, or browse online. - Page 29 Other forms of nuisance, such as Trojan horses, worms or spam can infect your computer in various ways, using up resources or clogging up a network. Note: Gateway guarantees that your computer was 100% virus free at the time of purchase and does not cover damages due to viruses.
- Page 30 A complete version of Norton Internet Security™ is pre-installed on your Gateway system. It includes a free trial subscription to protection updates. Make sure you Turn it On! Choose strong passwords and keep them safe.
- Page 31 ✓ Pay attention to privacy policies on Web sites and in software. It is important to understand how an organization might collect and use your personal information before you share it with them. ✓ Guard your email address. Spammers and phishers sometimes send millions of messages to email addresses that may or may not exist in hopes of finding a potential victim.
- Page 32 Windows Firewall Windows has a firewall that protects your computer when connected to the Internet. It stops programs from accessing the Internet without your permission. Certain program need access to the Internet to function properly, or even function at all. If this is the case, you will usually be asked to allow access when you install a program, or the first time you use it.
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Page 33: Windows Remote Assistance
User Account Control The User Accounts control panel can help prevent unauthorized changes to your computer. User Accounts will ask you for permission or an administrator password before performing actions that could potentially affect your computer's operation or that change settings that affect other users. -
Page 34: Diagnose & Repair
(page 25) to get the most of your computer and prevent problems in the future. Nothing displays on the screen (page 34) The screen freezes when the Gateway logo displays (page 36) The screen freezes when the Windows logo displays (page 36) - Page 35 2. If you wish to change the screen saver properties: a. Close all open programs, with the exception of Windows. b. Right-click on an empty spot on the Windows desktop. c. Select Personalize from the menu. d. Click on the Screen saver icon.
- Page 36 When the computer starts, it first performs a test of all system requirements. When the computer is functioning correctly, it emits a short beep and starts up. However, if the test fails, the computer may freeze when the Gateway logo displays.
- Page 37 This may cause your computer to lose data that you have entered the last time you used it. 1. Switch your computer and monitor on. 2. When the Gateway logo appears, press F8 on your keyboard to access the advanced startup options. 3. Use the arrow keys to highlight Last Known Good Configuration and press Enter.
- Page 38 Please see page 37 for more details. If your computer cannot display the Windows desktop: Restart your computer, press the Alt+F10 key upon start-up when the Gateway logo appears to start the Recovery Program. The screen displays applications, but they crash or run erratically When your programs run erratically, there are good chances that your operating system may not be functioning correctly.
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Page 39: Miscellaneous Troubleshooting
If your computer cannot display the Windows desktop: Restart your computer, press the Alt+F10 key upon start-up when the Gateway logo appears to start the Recovery Program. Miscellaneous Troubleshooting Keyboard & Mouse My Keyboard Does Not Work 1. The numeric keypad is disabled When the Num Lock key is active, the numeric keypad can be used to enter numbers, like the keyboard of a calculator. - Page 40 3. The controller properties may not be properly set up. If the pointer moves with difficulty, too quickly or too slowly, or if double clicking does not work all the time, try adjusting the properties of your controller. a. Click on Start >...
- Page 41 a. Click on the speaker icon on the right side of the Notification Area to make the volume control bar appear. b. If you cannot see this icon, go to the Control Panel to display it. c. If this icon has "disappeared", click on the arrow in the Notification Area and then on the icon to display it (to reduce clutter in the Notification Area, icons that have not been used in a while are hidden).
- Page 42 When you subscribe, your ISP usually provides connection details (user name, password, server phone number, email address, etc.). Check these details and restore your Internet settings, following the procedure given by your ISP. 5. Your account with your Internet Service Provider has been terminated or your ISP server is unavailable. Contact your ISP and check the access conditions to their Internet server.
- Page 43 When Surfing the Internet, You Get an Error Message 1. You are not connected. a. Look at the lower right part of the Notification Area. b. If you cannot see the connection bars screen and choose Properties. Click on the Customize button in the Notification area section. Place a tick in the box in front of Always show all icons and notifications on the taskbar and then OK.
- Page 44 In the event you encounter a problem with a new program or hardware, please check the supplied documentation as well as the manufacturer's website. For support, please contact the manufacturer's hotline. Gateway cannot be held responsible for any damage caused by adding hardware or software.
- Page 45 3. Uninstalling a program a. Click on Start > Control Panel > Programs > Programs and Features. b. Select the program you want to uninstall. c. Click on Uninstall/Change to start the program’s uninstall process. Hardware Before purchasing a new hardware device, check that it can be used on your computer. 1.
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Page 46: Recovering Your System
ECOVERING YOUR SYSTEM If the troubleshooting steps (page 34) did not help fix your problem, you can run the Gateway Recovery Management program. This will restore your computer to the same state as when you purchased it, while giving you an option to retain all settings and personal data for later retrieval. -
Page 47: Returning To A Previous System Condition
3. Click on Contents. A list of software and device drivers opens. 4. Click on the install icon for the item you want to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall. Returning to a previous system condition Microsoft System Restore periodically takes ’snapshots’... -
Page 48: Returning Your System To Its Factory Condition
4. Click on OK. The recovery process begins by restarting your computer, then continues by copying files to your hard drive. This process may take a while, but a Gateway Recovery Management screen shows you its progress. When the recovery has finished, a dialog box prompts you to restart your computer. -
Page 49: Regulatory Information
Caution: Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service information. Caution: The transmitting device embedded in this computer may not be used with any antenna other than the one provided with the computer. - Page 50 The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
- Page 51 ODIFICATIONS TO THE RODUCT CE Marking Gateway cannot be held responsible for unauthorized modifications made by the user and the consequences thereof, which may alter the conformity of the product with the CE Marking. Radio Frequency Interference The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment.
- Page 52 Only Ethernet LAN or RTC modem cable can have length exceeding 3 metres. Gateway recommends that you add a ferrite core round clip to each cable connecting your Gateway computer to a hardware device that has not been delivered with your computer.
- Page 53 The optical devices installed in your computer are designed for use solely as components of such electronic product and therefore do not comply with the appropriate requirements of Code of Federal Regulation Sec. 1040.10 and Sec. 1040.11 for COMPLETE laser products. Because exposure to laser radiation is extremely hazardous, under no circumstances should the user attempt to disassemble the laser device.
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Page 54: Environment
As far as end-of-life products are concerned, measures have been taken to anticipate and facilitate the recycling of all our products. Thus, all plastic parts heavier than 25 grams used in Gateway products are labelled ISO 11469. This label allows a quick recognition of the material and eases its valorisation. Likewise, desktop computers are designed to be easily dismantled, with screws being replaced by clips. -
Page 55: Software License
The following License Agreement applies to you. This is a legal agreement between you (either individual or an entity) and Gateway By installing the software you are agreeing to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, promptly return your entire computer system, the unopened software packet(s), if any, as well as the accompanying terms (including written materials or other container(s)) in the place you obtained them for a full refund. -
Page 56: Index
NDE X Error checking... 25 eSATA... 11 External hardware devices ... 45 Firewall... 29, 32 FireWire ... 11 Google Desktop ... 23 HDD (Hard Disk Drive) Free space... 25 Management ... 26 HDMI ... 11 Health precautions ... 5 Helpdesk... 25 IEEE 1394 ... - Page 57 Monitor... 34 Mouse... 6, 39 Multimedia files ... 18 Network connections ... 21 Norton Internet Security... 28, 30 Optical drives ... 9 Pointer... 7 Ports... 10 Power cords ... 4 Power on/off... 12 Power saving modes... 13 PowerDVD... 19 Printer ... 43 PS/2...