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Original settings. Ask the person to make a copy of the
document on their fax machine to ensure that it is
working properly. Then ask them to send the fax
again. If you still have a problem, try making a copy of
a document on your machine to make sure it is
working properly.
You tried dialling with a One Touch key or an Auto
Dial code but nothing happened.
something is programmed into the One Touch key or
Auto Dial code you are using. Check the fax number
to make sure it was entered correctly (see the Dial
Directories chapter). When you are dialling with an
Auto Dial code, be sure to press the Auto Dial key
before you enter the code. If your fax machine has the
Auto Start feature turned off, you will have to press the
Start key before dialling will begin (see the chapter on
Programming).
Your fax machine does not answer the phone or
First check to see that the power cord is
receive faxes.
connected to the AC outlet and that the power switch
is on. Also check the reception mode you are using.
Your fax machine will not automatically receive faxes
in manual answering mode [TEL]. See Setting the
Answering Mode in the Installation chapter.
Your received documents are light or have vertical
streaks on them and you are not out of toner.
may need to replace your image drum unit (the unit is
80
Problem Solving
good for at least 12,000 pages, depending on usage).
Contact your dealer to get a replacement.
You set your fax machine for delayed transmission
but it did not send.
that you have set your fax machine's clock to the
correct time. See Setting the Clock in the Installation
chapter.
Make sure that
Your fax machine disconnected before you could
answer a voice request.
request while the warbling tone is being emitted.
When you hear the warbling tone, press the Voice
Request Key after picking up your handset.
Someone tried to send you a confidential fax but
nothing happened.
anyone can send you a confidential fax. See Receiving
Confidential Faxes in the Advanced Operations
chapter. Make sure the person sending you the fax
knows the correct mail box number.
Your fax machine will not poll a remote fax
machine.
and make sure that they have loaded documents and
set their fax machine in polling transmission mode.
Your fax machine is connected to a PBX and you can
not dial out.
You
the telephone number for each number that you dial
or program into your machine. Also, your fax machine
Check the display to make sure
You must answer a voice
You must set up a mail box before
Call the person at the remote fax machine
You must enter your access digit before
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