Feature Key chart
The following chart indicates which type of feature key can be used for features, or
whether features can be accessed with a Feature Access Code (FAC).
Feature Name
Activity Code (LOB)
Agent (Assigned to
Agent)
Agent (Call)
Anonymous Caller
Rejection (ACRJ)
Answer Agent
Answer Emergency
Applications
Auto Dial
Automatic Callback
(ACB)
Automatic Recall (AR)
Blind Transfer Recall
Busy Override
Call Forcing
Call Forward
Call Forward – Remote
Activated
Call Join
Context
Programmable
Sensitive
Key
Soft Key
NO
YES
NO
YES
NO
YES
NO
NO
NO
YES
NO
YES
NO
YES
NO
YES
NO
NO
NO
NO
YES
NO
NO
YES
NO
NO
YES
NO
NO
NO
YES
NO
Feature Key chart
Feature
Fixed
Access
Key
Code
NO
YES
YES
NO
NO
YES
YES
NO
NO
YES
NO
YES
NO
NO
NO
NO
YES
NO
YES
NO
NO
NO
YES
NO
NO
NO
NO
NO
NO
NO
NO
NO
99