Avaya INDeX 11.0 User Manual page 26

Page 26 - Diverting Calls
Remote Setting of Personal Number Diverts
Page 26 - Diverting Calls
Using Diverts
Divert Destinations
Divert destinations can be to your HOME, MOBILE,
DELEGATE(secretary, etc.), or a system speed dial number (see page
26). These divert destinations are known as Personal Numbers and can
be set from your phone as frequently used or infrequently used
destinations. Hence, you choose when and where you want to receive
your calls.
Personal Number Divert Settings
When setting personal number diverts to Mobile/Home destinations the
following general points should be considered:
• If your Home /Mobile destination is configured to divert callers on busy
(i.e. to voice mail supplied by your service provider), we recommend
that you activate Call Waiting (if available with your service provider), so
that Personal Numbering callers can be recalled to your INDeX voice
mailbox once the Personal Numbering Recall timer has expired.
• If your Home or Mobile destination is configured to divert callers on no
answer, but you require unanswered Personal Numbering calls to recall
to your INDeX voice mailbox, then ensure that the Personal Numbering
Recall timer is lower than that of the destination no answer timer.
• Do not configure your Mobile or Home destination to divert back to your
office DDI number.
Some systems will be able to provide the following features:
When a terminal is diverted off switch to their Mobile/Home and calls back
in to their terminal, they hear a broken dial tone and then have five
options:
1. Direct Inward Station Access (DISA) options
2. Access Voice Manager
3. Swap their Personal Numbers
4. De-activate their Personal Number
5. Toggle the Group key (take themselves in or out of group)
Note: if you are in group any call coming into the group will be diverted
to your personal number.
When you are away from your desk or even out of the office, you can dial
the Voice Manager and set/change your Personal Number divert settings:
To access the Voice Manager:
1. If internal, dial the Voice Manager extension number.
2. If external, either dial in to your company and ask to be transfer to the
Voice Manager extension or use a direct number if your company has
one set up
3. When you hear the Voice Manager respond, press #.
4. Enter your mailbox ID and then your mailbox password if requested.
5. The voice manager will provide you with prompts to control the
messages.
INDeX 11.0 20CC Turret User's Guide
38DHB0002UKFM Issue 2 (10/05/2004)
Using Diverts