Citrix/Thin Client Phone Manager; Loading A Skin - Avaya IP Office 3.2 Applications Installation & Administration Manual

Applications Installation & Administration

Citrix/Thin Client Phone Manager

Phone Manager has been tested with Citrix. It is supported in Phone Manager Lite and Phone Manager
Pro modes but not in iPhone Manager Pro (VoIP) mode.
Features Supported:

Phone Manager Lite and Phone Manager Pro.

Screen popping to Outlook, Goldmine and Maximizer (not ACT!).

Call recording and mailbox access to Voicemail Pro.
Features Not Supported:

Phone Manager Pro Softphone (VoIP) mode.
This is because of the inability to allow upstream audio on a Citrix server with Client Audio
Mapping.

Play Sound functions.
Some support is possible if the -nosoundcheck command line option is used and client computer
has an audio card correctly mapped. However some delay in the playing of sound might be
experienced.

The 'Hide on Close' option should not be used.
Notes
1. The default skin of Phone Manager can cause issues for some thin client installations. You can
run Phone Manager without a skin by creating a empty text file called skin.ini. In Phone Manager
load the new skin.ini file. For more information, see Loading a Skin.
2. A maximum of 5 users are supported using Citrix/Thin Client Phone Manager.
3. No other IP Office User CD applications have been tested on Citrix.

Loading a Skin

When a custom skin has been created it can be loaded into the Phone Manager. For more information,
see Creating Custom Skins in the appendix.
To load a new skin in Phone Manager:
1. Click View > Load Skin.
2. Browse to the folder containing the new skin and select the skin.ini file.

Phone Manager skin files are located by default in:
C:\Program Files\Avaya\IP Office\Phone Manager\Skin\
3. Click OK.
Page 66
15-601133 Issue 1 (7 June 2006)
Applications Installation & Administration Manual
IP Office 3.2