How To Get Warranty Service; Warranty Period; What Is Not Covered - Vertu CONSTELLATION RM-389V Quick Manual

Manufacturer's limited warranty
NOTE! This Limited Warranty does not affect your legal (statutory) rights
under your applicable national laws relating to the sale of consumer
products.
Vertu provides this Limited Warranty to you who have purchased the Vertu
product(s) included in the sales package ("Product").
Vertu warrants to you that during the warranty period Vertu or a Vertu
authorized service centre will in a commercially reasonable time remedy
defects in materials, design and workmanship free of charge by repairing
or, should Vertu in its discretion deem it necessary, replacing the Product in
accordance with this Limited Warranty (unless otherwise required by law).

Warranty period

The warranty period starts at the time of Product's original purchase by the
first end-user. The Product may consist of several different parts and
different parts may be covered by a different warranty period (hereinafter
"Warranty Period"). The different Warranty Periods are:
a) Twenty-four (24) months for the mobile device and twelve (12) months
for accessories (whether included in the mobile device sales package or
sold separately) other than the consumable parts and accessories listed in
(b) and (c) below;
b) six (6) months for the following consumable parts and accessories
batteries, chargers, cables and covers; and
c) ninety (90) days for the media on which any software is provided, e.g.
CD-ROM, memory card.
As far as your national laws permit, the Warranty Period will not be
extended or renewed or otherwise affected due to subsequent resale,
Vertu authorized repair or replacement of the Product. However, part(s)
repaired or replacement product during the Warranty Period will be
warranted for the remainder of the original Warranty Period or for ninety
(90) days from the date of repair or replacement, whichever is longer.
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How to get warranty service

If you wish to make a claim under this Limited Warranty, please return your
Product or the affected part (if it is not the entire Product) to a Vertu
authorized service centre. You can call Vertu Customer Service (national or
premium rates may apply) for further details on how to make a claim.
Information about Vertu authorized service centres and Vertu Customer
Service can be found in the sales package, or at local Vertu web pages,
where available.
Any claim under this Limited Warranty is subject to you notifying Vertu or a
Vertu authorized service centre of the alleged defect within a reasonable
time of it having come to your attention and in any event no later than
before the expiry of the Warranty Period.
When making a claim under this Limited Warranty you will be required to
provide:
a) the Product (or the affected part) and
b) the original proof of purchase, which clearly indicates the name and
address of the seller, the date and place of purchase, the product type and
the IMEI or other serial number.

What is not covered?

1. This Limited Warranty does not cover user manuals or any third party
software, settings, content, data or links, whether included or downloaded
in the Product, whether included during instalment, assembly, shipping or
at any other time in the delivery chain or otherwise and in any way acquired
by you. Vertu does not warrant that any Vertu software will meet your
requirements, will work in combination with any hardware or software
provided by a third party, that the operation of any software will be
uninterrupted or error free or that any defects in the software are
correctable or will be corrected.
Safety