Micromas; Standard Software Applications - Toshiba Strata CIX40 General Description Manual

Strata Media Application Server and Integrated Voice Mail Cards
Strata Media Application Server (MAS)

MicroMAS

For CIX customers that do not require large IP voice
connectivity, yet desire the benefits of a device powering
multiple applications, a smaller, more cost effective
MAS hardware solution is available. Called MicroMAS
(shown right), this platform is a small desktop computer
equipped with all of the applications of a MAS solution
up to a maximum IP voice connectivity of eight ports.
This makes it a perfect multi-application solution for the
Strata CIX40 and CIX100.
The MicroMAS itself comes in two configurations; HMP
based and Dialogic hardware based. The HMP based solution, MicroMAS-H, provides VoIP
connectivity to the CIX, whereas the Dialogic hardware based MicroMAS-D connects to a CIX by
means of standard analog port interfaces.
MicroMAS also supports fax applications. The MicroMAS-H can be optionally equipped with two
1 port fax modem boards, connected to the CIX via analog ports, for a maximum capacity of 2
ports of fax.
The MicroMAS-D can be equipped with a maximum of two 4-port D/4PCIU-F Dialogic boards.
Each of the 4 ports of this board can implement a soft fax application, allowing the MicroMAS-D
to support up to 8 ports of voice or fax. If the MicroMAS-D is to support speech recognition
applications, then a 4 port D/4PCIU-S board is required. This board cannot support fax,
consequently fax and ASR applications are mutually exclusive from each other on a MicroMAS-D
platform. MicroMAS-H can support both ASR and fax.
Important!

Standard Software Applications

The Strata Media Application Server comes standard with the following pre-installed applications:
• Stratagy Enterprise Server (ES) Auto Attendant/Voice mail with five Unified Messaging seats.
• eManager Web browser-based unified system administration and maintenance for installation
technicians.
• My Phone Manager Web browser-based personal administration for individual end users and
system administrators.
• Strata Automatic Call Distribution (ACD) application gives call centers the ability to
determine how calls are best distributed to their ACD Agents.
• The Insight family of products are call center management software solutions that can be
configured for businesses served by the Strata Business Telephone Systems and the ACD
application. Insight may be purchased in many configurations to provide management
solutions to both small, informal call centers requiring basic, single supervisor packages to
large call centers requiring sophisticated, networked solutions. Each model is easily upgraded
by entering new license codes which feature additional capabilities.
• TASKE Contact provides a suite of easy-to-use management tools that enable a contact center
supervisor to manage their agents, set and meet service levels and provide vital management
information on call activity. TASKE Contact is a robust management application that's easy to
use and includes ACD Monitor with Replay feature, Reports, WallSign, myTASKE and
Traffic Analyzer. TASKE Contact has several add-on modules to further enhance the
application and includes Contact Desktop Sign, TASKE Enterprise Client and TASKE Work
Force Management Interface.
Strata ACD, Insight, and TASKE Contact require licenses. Refer to CIX Quote for
Note
configurations and part numbers.
82
Whenever the MAS is mentioned in the remainder of this chapter, it applies to both
the 2U MAS and MircoMAS, unless specified otherwise.
Strata CIX General Description 12/07