Page 1 TOSHIBA Telecommunication Systems Division ® Strata CIX40, CIX100-S, CIX100, CIX200, and CIX670 General Description Title Page December 2007...
Page 2 To view the latest version of this or other documents please refer to the Toshiba FYI web site. Toshiba America Information Systems shall not be liable for any commercial losses, loss of revenues or...
Page 3 You will be informed of your right to file a complaint with the FCC. Service or Repair: For service or repair, contact your local Toshiba telecommunications distributor. To obtain the nearest Toshiba telecommunications distributor in your area, log onto www.toshiba.com/taistsd/ pages/support_dealerlocator.html or call (800) 222-5805 and ask for a Toshiba Telecom Dealer.
Page 4 In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and Publishers, or other similar organization, if radio or TV broadcasts are transmitted through the music-on-hold feature of this telecommunication system. Toshiba America Information Systems, Inc., strongly recommends not using radio or television broadcasts and hereby disclaims any liability arising out of the failure to obtain such a license.
Page 5 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS DIGITAL SOLUTIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.
Page 6 The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunc- tion by TAIS or its authorized dealer with new or refurbished parts (at their option).
Page 7 WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third- party manufactured products that support our Toshiba Strata CIX product portfolio.
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Page 9: Table Of Contents
Organization ............................ix Conventions ............................x Related Documents/Media ........................xi Chapter 1 – Strata CIX Overview Strata CIX40, CIX100, CIX200, and CIX670 Component Compatibility ..........2 CIX License Control ..........................5 Licensed Software Options ......................5 Chapter 2 – Strata CIX40 Processor ..............................
Page 10 Contents Chapter 4 – Strata CIX200 Chapter 4 – Strata CIX200 Base Cabinet ..........................23 Expansion Cabinets ........................23 Basic Specifications ........................24 Power Backup ..........................24 Configuration ............................25 Card Slot Use ..........................25 Power Factor ..........................25 CIX200 PCBs ............................26 PCB Option Considerations ......................
Page 11 Software ............................77 Software Upgrade .......................... 77 Licenses ............................77 Product Specifications ............78 Toshiba Stratagy Voice Processing ...................... 79 Cabling and Connectors ........................80 Chapter 9 – Strata Media Application Server and Integrated Voice Mail Cards Strata Media Application Server (MAS) ....................81 2U Rackmount Platform ........................
Page 12 Contents Chapter 10 – Features Connection to the Strata CIX ......................83 Preloaded Software ..........................84 Windows XP Firewall Settings ...................... 84 MAS Configuration Requirements ...................... 84 Approved Third Party Application Software ................. 85 Maximum MAS Configurations ....................85 MAS Licensing ............................ 88 MAS Recovery .............................
Page 13 Contents Chapter 10 – Features Call Forward ............................104 Station Call Forward ........................104 System Call Forward ........................104 Call Forward Conditions ......................105 Call Forward Destination ......................105 Call Forward – Call Types ......................105 Call Forward Remote ........................105 Call History ............................
Page 14 IPT Anywhere ..........................131 Quality of Service (QoS) and Bandwidth ..................132 Power Over Ethernet ........................133 Toshiba SoftIPT IP Telephone ....................134 Private Networking Over Internet Protocol ..................136 SIP Trunking ............................137 Integrated Services Digital Network (ISDN) ..................138 Least Cost Routing (LCR) .........................
Page 15 Contents Chapter 10 – Features Music-on-hold ............................ 140 Multiple Call/Delayed Ringing ......................140 Off-Hook Call Announce (OCA) ....................... 141 Off-Premise Stations .......................... 141 Override .............................. 142 Call Forward Override ......................... 142 Class Of Service Override ......................142 Do Not Disturb (DND) Override ....................142 Executive Override ........................
Page 16 Voice or Tone Signaling ........................158 Voice Mail Integration ........................158 DTMF Integration ........................158 Simplified Message Desk Interface (SMDI) ................158 Toshiba Proprietary Integration ....................159 Direct Transfer to Voice Mailbox ....................159 Volume Control ..........................159 Appendix – Specifications Environmental Characteristics ......................
Page 17: Introduction
Introduction This General Description provides an overview of the Strata CIX40, CIX100-S, CIX100, CIX200 and CIX670 IP and digital business telephone systems, associated hardware and features. The features described in this document assume that the Strata CIX/CTX system has the current software release installed.
Page 18: Conventions
Introduction Conventions Conventions Conventions Description Elaborates specific items or references other information. Within Note some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. Courier Shows a computer keyboard entry or screen display. “Type”...
Page 19: Related Documents/Media
• Strata CIX Application Software and Documentation Library – includes eManager™ software. • Strata CIX Call Center Solutions Application Software and Documentation Library For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata CIX and CTX documentation and enables you to view, print and download current publications.
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Page 21: Chapter 1 - Strata Cix Overview
The Strata CIX IP business communications system provides pure IP peer-to-peer functionality, offers FeatureFlex adaptability capabilities, and provides a smooth migration path from Toshiba Strata CTX and Strata DK digital business communication systems. The Strata CIX supports all types of telephones and provides the configuration flexibility to build the communications system you need, in addition to the investment protection from re-using devices from other Strata systems.
Page 22: Strata Cix40, Cix100, Cix200, And Cix670 Component Compatibility
Strata CIX Overview Strata CIX40, CIX100, CIX200, and CIX670 Component Compatibility Strata CIX40, CIX100, CIX200, and CIX670 Component Compatibility Because the Strata CIX supports all types of telephones, it provides the configuration flexibility to build the communications system you need, in addition to the investment protection from re-using devices from other Strata systems.
Page 23 Strata CIX Overview Strata CIX40, CIX100, CIX200, and CIX670 Component Compatibility Strata CIX Component Compatibility List (continued) Networking Interface Units CIX40 CIX100 CIX200 CIX670 GIPH-X1A IP Interface MIPU IP Interface Unit LIPU-X / LIPS CIX IP Interface & Subassembly BIPU-Q CTX Networking Interface Unit...
Page 24 Strata CIX Overview Strata CIX40, CIX100, CIX200, and CIX670 Component Compatibility Strata CIX Component Compatibility List (continued) Option Interface Units CIX40 CIX100 CIX200 CIX670 BIOU Option Interface Unit (4-zone paging, relay control & 3- MOH) BSIS 4-port Serial Interface Subassembly (installs on processor...
Page 25: Cix License Control
The system size and feature capability is controlled using a software License Key Code. This key code is obtained from the Toshiba Internet FYI site during the ordering process and is installed onto the system processor via CIX eManager. Processor license codes activate system hardware capacities.
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Page 27: Chapter 2 - Strata Cix40
Internet FYI. The CIX40 can be configured with up to 24 IP channels to support Toshiba IP Desktop and Soft phones; SIP telephones and IP Strata Net channels to network multiple Strata CIX systems.
Page 28: Processor
The system cabinet is off-black and contains the GMAU/GMAS motherboards Processor The Strata CIX40 processor (GCTU2A) is a standard part that plugs into a dedicated CIX40 cabinet slot. The Strata CIX40 uses a high-speed 32-bit RISC processor, DRAM working memory, SRAM with lithium battery to back-up memory.
Page 29: Cix40 Cabinet Slots
Strata CIX40 CIX40 Cabinet Slots • One Relay control interface that provides an interface to a normally open relay contact which can be programmed to control a Night Bell, door lock or to mute BGM during an external page. • Memory Protection Battery that protects data and the customers programmed configuration from memory loss.
Page 30: Gctu2A Processor Interfaces
Night Bell, door lock or to mute BGM during an external page. External Page Interface A 600 ohm RCA jack is built into the processor to interface with a Toshiba External Amplified Speaker Control box (BESCB) or a customer-supplied page amplifier and speaker(s) for external paging, night ring over external page, and external BGM applications.
Page 31: Gvph - Integrated Voice Mail
GVPH – Integrated Voice Mail GVPH – Integrated Voice Mail With the release of Strata CIX40, Toshiba is also introducing a plug and play voice mail circuit card (GVPH1A) specifically for the Strata CIX40 cabinet. It plugs into a dedicated cabinet slot and requires no additional hardware to provide its full set of features.
Page 32: System Configuration
DSS console. The DP5000-series telephones include a 10 button telephone set (DP5022-SDM) that is designed as a cost-effective telephone for the CIX40. • IP Telephone Compatibility – Supports all Toshiba 2000-series IP telephones, Add-on-Modules and DSS consoles, SoftIPT soft phones on laptops and PDAs, and SIP telephones.
Page 33 Standard telephone (total) GCOCIH1A (4 - CO expansion card) 4 CO lines with CLID 4-port Toshiba Plug-in Voice Mail system GVPH1A (voice mail plug-in card) expandable to 6 or 8 ports with LIC-2 GVPH. 1 Standard Telephone (total 2 standard...
Page 34 Strata CIX40 System Configuration Table 3 CIX40 R2 Cabinet Configurations (CHSU40A2 Cabinet/R5.1 SW) Analog Digital IP Channels Equipment CO Lines Telephones Cabinet (CHSU40A2) Cabinet, GCDU2A Cabinet, GCOCIH Cabinet, GCDU2A, GCOCIH1A 8, 16, 24 Cabinet, GIPH1A, MIPU161A, MIPU241A 8, 16, 24...
Page 35: Reserve Power
Consoles, see Chapter 8 – Telephones and Peripherals. The Strata CIX40 supports Toshiba 2000-series IP telephones, SoftIPT soft phones on laptops and PDAs, and SIP telephones. The Strata CIX40 does not support analog electronic telephones (6500-series, 6000-series, etc.) or older IPT1020-SD IP telephones.
Page 36: Cix40 Functional Block Diagram
Strata CIX40 CIX40 Functional Block Diagram CIX40 Functional Block Diagram The Functional Block Diagram below shows the circuit cards and interface connectors used for connecting the stations and peripherals to the CIX40 R2 cabinet (CHSU40A2). Up to Four Programmable Serial...
Page 37: Additional Specifications
Strata CIX40 Additional Specifications Additional Specifications Table 6 CIX40 Specifications Category Items Specification Remarks Input voltage rating 90-264VAC Input current rating 0.5A max. At full installation Input frequency 50/60 Hz AC adapter output +15V/4.0A voltage -27.3V/+5.0V Voltage of inside Power switch...
Page 38: Station Loop Limits
Station Loop Limits Station Loop Limits The table below provides the maximum loop limits for connection of telephones, lines, peripheral equipment, and power supplies. The following information applies to only the Strata CIX40 system. Digital Telephone/DIU/DDM Console/ADM/Loop Limits Maximum line...
Page 39: Chapter 3 - Strata Cix100-S / Cix100
Strata CIX100-S / CIX100 This chapter provides a system overview of the Base Expansion Strata CIX100-S and CIX100 telephone systems. The Strata CIX100-S/CIX100 systems are compact systems, yet they provide large system features (see Figure 3 Table 7). They are designed for wall mounting and occupy very little space.
Page 40: Cix100-S And Cix100 Processors
Night Bell or door lock or to mute BGM during an external page. External Page Interface A 600 ohm RCA jack is built into each processor to interface with a Toshiba External Amplified Speaker (BESCB) or a customer-supplied page amplifier and speaker(s) for external paging, night ring over external page, and external BGM applications.
Page 41: Built-In Ethernet Connection
PC. • BSIS (Serial Port Interface) – Provides up to two RS-232 interface ports for SMDR interface to Call Accounting devices, SMDI or Toshiba Proprietary interface to Voice Mail devices, and two future applications. CIX100 Cabinet Slots...
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Page 43: Base Cabinet
(LCTU1A), with a high-speed 32- bit RISC processor, 64 MB DRAM working memory, SRAM with lithium battery on-board flash program memory, and removable Toshiba SmartMedia flash memory. Base Cabinet The Base Cabinet (CHSUB192A) has four slots. The upper left slot, labeled B101 is reserved for the common control unit.
Page 44: Basic Specifications
Strata CIX200 Basic Specifications The following table lists the parts and basic specifications of the CIX200 Rack Mount Cabinets. Height: 3.5 inches (88.9 mm) Dimensions of each Width: 17.3 inches (440mm – without bracket); cabinet – Base 19 inches (483 mm – with bracket) (CHSUB192A) and Depth: 16.1 inches (410mm) Expansion (CHSUE192A)
Page 45: Configuration
Strata CIX200 Configuration Configuration The two primary considerations in system configuration are Card Slot Use and Power Factor. Card Slot Use The card slots can each support up to 32 ports. There are a few card position requirements based on cable lengths. These are discussed in detail in the Strata CIX Installation Manual. These requirements do not affect the system capacities.
Page 46: Cix200 Pcbs
The subassemblies are: BSIS interface PCB attaches to the LCTU to provide up to four RS-232 interface ports for SMDR Call Accounting, and SMDI or Toshiba Proprietary Voice Mail interface. AMDS (Modem) – Provides a 33.6Kbps/V.34 modem for point-to-point local or remote connection to the eManager administration PC.
Page 47: Analog Standard Station Interface Unit (Lslu1A)
Strata CIX200 Modular or Amphenol Connections Analog Standard Station Interface Unit (LSLU1A) The optional 2-circuit LSLU card provides for connection of two analog devices, such as faxes, modems, standard telephones, etc., without message waiting. The LSLU installs into a dedicated mount in rear of Strata CIX Base Cabinet behind the processor slot.
Page 48 Strata CIX200 Modular or Amphenol Connections LCNU-A1A, LCNU-B1A, LCNU-C1A, LCNU-D1A, and LCNU-E1A Table 8 CIX Extender Use Extender Used For Required Comments LEXU-A1A LIPU Optional BPTU1A Extender installed between card and chassis backplane. LEXU-B1A Optional Interface card connectors are bought to the cabinet face. RDTU3A LEXU-C1A IVP8...
Page 49: Chapter 5 - Strata Cix670
Strata CIX670 The Strata CIX670 system provides sophisticated telecommunication features in a modular system designed for growth. Its universal slot architecture enables you to select the combination of Central Office (CO) lines, stations, and peripheral options that best suit your needs. The CIX670 BCTU basic processor can be configured for smaller systems as a one or two cabinet system with a capacity of up to 192 CO lines and stations combined.
Page 50: Cix670 Processor Circuit Cards
Strata CIX670 CIX670 Processor Circuit Cards CIX670 Processor Circuit Cards The system operates with the BCTU only or the BCTU and BEXU processor circuit cards that install in dedicated slots of the Base Cabinet. The BCTU and BEXU processor incorporates the following on-board hardware features: CPU/Memory The CIX670 uses a high-speed, 32-bit, Reduced Instruction Set Computing (RISC) processor,...
Page 51: Network Interface
PC. • BSIS interface card which attaches to the BCTU to provide up to four RS-232 interface ports for SMDR Call Accounting and SMDI or Toshiba Proprietary Voice Mail interface. Strata CIX General Description...
Page 52: Cix670 Cabinet Slots
Strata CIX670 CIX670 Cabinet Slots CIX670 Cabinet Slots Base Cabinet The Base Cabinet has two dedicated slots used for the system processor cards and eight universal slots, labeled “S101~S108,” that can accommodate station, CO line or option circuit cards (see Figure 7).
Page 53: Cix670 Remote Expansion Cabinet
Strata CIX670 CIX670 Remote Expansion Cabinet CIX670 Remote Expansion Cabinet A CIX670 Expansion Cabinet can be located up to three kilometers (1.86 miles) from its Base Cabinet. Remote Expansion Cabinets are enabled by the RRCU circuit card. One RRCU connects to up to two ribbon-type Data Cables and applies the inter-cabinet signal to a multi-mode fiber- optic pair.
Page 54: Strata Cix670 Rack Mount
(BRPSB120A and the 240V version). Toshiba does not support mixing the floor/wall-mountable CIX670 cabinets with the rack mountable cabinets. The 19 inch-wide rack and rack screws must be supplied by the dealer.
Page 55: Base Cabinet
Strata CIX670 CIX670 Remote Expansion Cabinet Base Cabinet The CIX670 rack mount base cabinet is similar to the Strata CIX670 wall mount base cabinet. It has two dedicated slots used for the system processor cards and eight universal slots, labeled “S101~S108,”...
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Page 57: Chapter 6 - Capacities System Capacities
Capacities This chapter contains Strata CIX40, CIX100, CIX200 and CIX670, and capacities for stations and peripherals, CO lines, station buttons and system features. All tables apply to all systems unless otherwise noted. System Capacities Important! The maximum capacities listed for the Strata CIX40, CIX100, CIX200 and CIX670 Tables 10~14 are based on an expanded system (Base + Expansion Cabinets).
Page 58 Capacities System Capacities (continued) Table 11 Station/Peripherals System Capacities CIX670 CIX670 CIX100 CIX200 Basic Expanded Stations CIX40 Base & Base and Processor Processor Expansion Expansion BCTU BCTU + BEXU (40 Base (72 Base (72 Base DP5000, DKT3200, 3000 Cabinet) Cabinet) Cabinet) and 2000-series DKTs (40/Expan.
Page 59 Capacities System Capacities Table 12 Line Capacities and Universal Circuit Card Slots CIX670 CIX670 CIX100 CIX200 Expanded Basic Processor Lines CIX40 Base & Base and Processor BCTU + Expansion Expansion BCTU BEXU 11 with built- CO lines – loop start (analog - 8 lines/slot) in CLID CO lines –...
Page 60 Capacities System Capacities Table 13 Digital and IP Telephone Station Buttons CIX670 CIX670 CIX200 Basic Expanded CIX100 Base Station Buttons per System CIX40 Base and & Expansion Processor Processor Expansion BCTU BCTU + BEXU Call Forward, Personal CF Buttons Caller ID (CLID) button (DP or IPT only) CO Line Buttons Group CO Line Buttons Pooled CO Line Buttons...
Page 61 Capacities System Capacities (continued) Table 14 System Feature Capacities CIX670 CIX670 CIX100 CIX200 Expanded Basic Features CIX40 Base & Base and Processor Processor Expansion Expansion BCTU + BCTU BEXU CO Line Groups - Incoming Line Groups (ILG) CO Line Groups - Outgoing Line Groups (OLG) Outgoing Line Groups (OLG) Members per 96 (No...
Page 62 IP channel for another telephone or Strata Net channel. DP5008 and IPT1020-SD do not support Speaker OCA; all other current Toshiba telephones support S-OCA. 7. Up to 100 Station SD numbers, allocated in increments of 10, can be programmed per station.
Page 63: Cix100 Maximum Capacity Configuration Examples
Capacities System Capacities CIX100 Maximum Capacity Configuration Examples Table 15 CIX100 Base Cabinet with Digital Telephones and Loop Start Line With or Without Caller ID 4 Universal Slots 40 Stations (Max.) 24 CO lines (Max.) 44 Stations + Analog loop start lines combined (Max.) Stations Analog loop start lines 4 (none can have Caller ID)
Page 64 Capacities System Capacities Table 18 CIX100 Base and Expansion Digital Telephones and with T1 and/or PRI lines 8 Universal Slots 72 Stations (Max.) 64 lines (Max.) 112 Stations + T1 and/or PRI lines combined (Max.) Stations T1 and/or PRI lines 40/40 48/48 56/48...
Page 65: Chapter 7 - Universal Slot Circuit Cards Station, Line And Option Circuit Cards
Main Distribution Frame (MDF) using industry- standard connectors. Important! This chapter does not apply to the Strata CIX40, except for GVPH, MIPU16 and MIPU24. Station, Line and Option Circuit Cards The Circuit Cards are categorized as station, CO line or option cards (see Tables 21~23).
Page 66 Universal Slot Circuit Cards Station, Line and Option Circuit Cards Table 21 Station circuit cards (continued) Standard Telephone Interface Unit (LSLU - CIX200 only) (ASTU - CIX100 only) Interface Options: Standard telephones (no message waiting lamp control - no OPS (48V)) Provides two standard telephone circuits.
Page 67 4~32 voice ports. Also supports fax server and Unified Stratagy iES32 (CIX100, CIX200 and CIX670) Messaging (UM). 10/100BaseT Ethernet connection and a serial port used for Toshiba Proprietary Integration (TPI). (See Stratagy General Description for details). The Stratagy iES16 is an integrated voice mail system that can be installed in a card slot inside a Strata CIX or CTX system.
Page 68 Universal Slot Circuit Cards Station, Line and Option Circuit Cards Table 22 CO Line Circuit Cards (continued) Enhanced 911 CAMA Trunk Interface Unit (RMCU/RCMS) E911 CAMA circuits. Provides up to 4 CAMA trunk circuits. The RMCU/RCMS eliminates the need for connection of adjunct terminal adapter equipment to E911 CAMA trunks.
Page 69 Universal Slot Circuit Cards Station, Line and Option Circuit Cards Table 22 CO Line Circuit Cards (continued) Tie Line Unit (REMU2) Interface Options: E&M Tie lines 2- or 4-wire transmission Provides 4 analog Tie line circuits. Type I and type II signaling Immediate start Wink start Table 23...
Page 70: Functional Block Diagrams
SW with PAD SMDI or Toshiba Proprietary Stratagy ES Integration (Optional) Voice Mail AMDS MOH/BGM Jack +Volume Control Remote Maintenance Modem Toshiba Proprietary Soft Key LCD Link Remote CIX eManager PC RJ45 Internet Ethernet Interface (CSTA) RCA Jack Screw Connection Local CIX...
Page 71: Functional Block Diagrams
SMDI and Stratagy ES Integration Stratagy ES (Optional) Voice Mail AMDS Remote Maintenance Modem MOH/BGM Jack +Volume Control DTMF/ABR Receivers( Built-In ) Toshiba Proprietary Soft Key LCD Link Remote CIX Memory Time Switch Smart Media eManager PC Maintenance RJ45 Internet Ethernet Customer...
Page 72: Internet Hub
SMDI and Stratagy ES Integration Stratagy ES (Optional) Voice Mail AMDS Remote Maintenance Modem MOH/BGM Jack +Volume Control DTMF/ABR Receivers( Built-In ) Toshiba Proprietary Soft Key LCD Link Remote CIX Memory Time Switch Smart Media eManager PC Maintenance RJ45 Internet Ethernet Customer...
Page 73 4 DID CO Lines (Analog) (Two 4-Wire Modular Jacks) Secondary Protectors REMU2 (REMU, Four 8-Wire Modular Jacks) 4 E&M Tie Lines (Analog) Toshiba RDTU3-CBL-KIT RDTU3 Channel • 2T1 / DS1(24 Channels / Lines) Service • Loop Start, Ground Start, Tie, DID Unit (CSU) •...
Page 74 Universal Slot Circuit Cards Functional Block Diagrams BWDKU 8 or 16 Digital Telephone Circuits Digital Telephone (DP) Cordless DKT and Add-on Module Mode Page Scroll Feature Spdial Redial Spkr Cnf/Trn Hold BDKU 8 Digital Telephone Circuits and BDKU/BDKS Digital Single Line 16 Digital Telephone Circuits Connects audio path to Attd Console BATI...
Page 75: Chapter 8 - Telephones And Peripherals
IPT2000-series telephones have a number of enhanced features. DP5000-series Digital Telephones The DP5000-series telephones replace the DKT3200-series telephones in the Toshiba product line. All three generations of telephones, DKT2000, DKT3200 and DP5000, can co-exist with full functionality in one Strata CIX system with Release 5.1 software or above.
Page 76 Telephones and Peripherals DP5000-series Digital Telephones DP5000-series Telephone Illustrations Legend A. Status LED (message and ringing) B. LCD Display C. Softkeys D. Programmable Feature Buttons E. Message Waiting LED Button 20 Programmable Feature Buttons 4-Line LCD Telephone Microphone LED Button G.
Page 77 Telephones and Peripherals DP5000-series Digital Telephones DP5008 DP5018-S Digital Single Line Telephone Digital Speakerphone with 10 programmable buttons DP5022-SDM (CIX40 only) DP5032-SD DP5022-SD DP5132-SD DP5122-SD Digital Speakerphone with 20 programmable buttons, 4-line LCD Digital Speakerphone with 10 programmable display with backlight option (shown buttons 4-line LCD display with KM5020) DP5130-SDL...
Page 78: The Dp5000 Look
Telephones and Peripherals DP5000-series Digital Telephones The DP5000 Look • Sleek low profile — less than 1-inch thick. • Black body with dark gray keys. • Metallic silver curved tilt stand with eight adjustable positions. Large Display Area for Call Information •...
Page 79: Mic Mute
Telephones and Peripherals DP5000-series Digital Telephones Mic Mute Note Not supported on DP5008. • All models have microphone and half duplex speaker capability. • Enhanced Mute – the handset and microphone are muted simultaneously. • The MIC key on the telephones toggles between Mic and Mute. When Mic key is lit, hands free communication is supported, when the Mic key is pressed and light is off, Mute is enabled.
Page 80: Dp5000-Series Telephone Tilt Angles
Telephones and Peripherals DP5000-series Digital Telephones DP5000-Series Telephone Tilt Angles The DP5000-series telephones, except the DP5008, have three tilt positions built into the base. There is also a tilt stand extension that adds an additional 20 degrees of tilt. When the telephone is sitting on a desk or table there are a total of six different angles of tilt available.
Page 81: Telephone Button Expansion Options
The CIX/CTX supports a limited number of Add-on-Modules per cabinet (see Table 11 on page 37 for the capacities of different common control units). Expansion options for the Toshiba DP5000-series telephones are described below: LCD Add-on -Module (LM5110) The LM5110 adds 10 programmable LCD feature buttons...
Page 82: Cordless Digital Telephones
DP5000-series digital telephone. They cannot receive Group Pages or All Call Pages. They can be attached to a Toshiba DKT3000- or 2000-series corded digital telephone or used as a stand-alone. If a cordless telephone is attached to a DP5000, the DP5000 must be put into 2000 mode.
Page 83: Dkt2204-Ct
Telephones and Peripherals Cordless Digital Telephones DKT2204-CT The DKT2204-CT uses 900MHz Digital Spread Spectrum Technology, which offers unparalleled range and the best channel separation in the industry. It’s the best defense against unwanted interference and it provides superior voice communication security. The DKT2204-CT provides: •...
Page 84: Ip Telephones
IP Telephones IP Telephones Toshiba offers three IP Telephone models with the release of the Strata CIX (shown below). • IPT2010-SD – 10-button IP speakerphone with 2-line x 24-character LCD • IPT2010-SDC – Looks and functions similar to the IPT2010-SD telephone when connected to the Strata CIX.
Page 85: Features
IP network local area or wide area network (LAN or WAN). In fact, Toshiba uses an enhanced version of MEGACO that enables the Strata systems to provide all the feature functionality of digital-series telephones telephone to IP telephone users much better than could be done using other protocols.
Page 86: Connectivity
PC can be connected to the telephone PC jack to connect to the LAN through the telephone. • The built-in headset jack enables headsets to be connected to the telephone. No optional headset interface is required. The same carbon or ECM headsets used on Toshiba digital telephones can be used on IP telephones. Capabilities The Toshiba IP Telephones also have the following capabilities: •...
Page 87: Liquid Crystal Display (Lcd) Models
Telephones and Peripherals IP Telephones Liquid Crystal Display (LCD) Models The IPT2010-SD and IPT2020-SD models display up to 24 characters times two lines of information and provide four Soft Keys. The IPT2008-SDL has 16 soft keys and an eight-line, 144 x 128 pixel LCD. From the idle screen (see Figure 18), you can access telephone directories and speed dial lists of names or departments,...
Page 88: Telephone Button Expansion Options
Telephones and Peripherals Telephone Button Expansion Options Telephone Button Expansion Options Upgrade options for the Toshiba IP telephones are described below. IP Add-on Module (IADM) The IP Add-on module adds 20 line/feature buttons to the IPTs. Up to two IADMs can be connected to an IPT2000 series telephones.
Page 89: Third Party Sip Telephone Support
The Strata CIX supports the use of lower priced Toshiba approved SIP telephones for very basic user applications like lobby phones, or areas where very few features are needed. SIP telephones connected to the Strata CIX do not provide the full level of feature functionality that Toshiba IP telephones provide using the MEGACO+ protocol.
Page 90: Cix Attendant Console
Telephony Application (CSTA). The Strata CIX system requires the processor NIC interface. Each CIX Attendant console requires the LIC-ATT license which is bundled with the Toshiba supplied Attendant Console PCs and software. The LIC-ATT license must be ordered separately to enable the Console to be installed on a Dealer / Customer supplied PC.
Page 91 • Special Attendant Keyboard stickers (CTX-KL-ATCON-VA beige or CTX-BL-ATCON-VA black) • 17” Flat screen Monitor – Toshiba offers a 17” Liquid Crystal Display (LCD) flat screen monitor; part number CTX-LCD-MONITOR. • Attendant Console Interface Unit (BATI) and Handset/Cradle (BATHC) connects to a digital telephone interface port on the Strata CIX (CIX-ATTCONSOE2 only).
Page 92 Telephones and Peripherals CIX Attendant Console The CIX Attendant Console is designed to handle all call activity within a single Call Monitor screen, shown below. All calls will appear in a single list. Menu Bar Toolbar Icons Info Bar Call List Call Status Call Attributes icons...
Page 93: Peripherals
Toshiba Telecommunication Systems Division (TSD) does not provide ISDN or IP station equipment, such as ISDN IP telephones, fax machines, and computer interface devices for high speed Internet access or video conferencing. Toshiba does provide the interface circuit boards that support all of the above ISDN station equipment.
Page 94: Mobility Solutions
Telephones and Peripherals Mobility Solutions Mobility Solutions Toshiba mobility solutions maximize the value of the customer’s wireless Local Area Network (WLAN) by using their existing WLAN infrastructure. This makes very cost-effective mobility solutions possible with Strata CIX solutions. SoftIPT The new SoftIPT applications: •...
Page 95: Vpn/Firewall Solutions From Sonicwall
Mobility Solutions VPN/Firewall Solutions from SonicWALL Toshiba has a strategic relationship with SonicWALL, one of our industry’s leading suppliers of network security firewall products, to re-sell the SonicWALL Pro series of firewall products through authorized Toshiba dealers. As part of providing a total solution, you can purchase firewall products from Toshiba to create tightly intergrated converged voice and data solutions using the Strata CIX.
Page 96: Video Communication Solution
Telephones and Peripherals Video Communication Solution Video Communication Solution The Strata Video Communication Solution (VCS™) 2.0 is designed to provide Strata users with point-to-point 3-party video conference, 3-party collaboration (desktop and applications sharing), 3-party file transfer, and 3-party message board capabilities to make video communication and collaboration more powerful than ever! VCS 2.0 has many Graphical User Interface (GUI) enhancements.
Page 97: Software
Telephones and Peripherals Video Communication Solution • Video Setting Control – Similar to QoS setting, the VCS administrator can control the upper limit of video bandwidth via VCSManager for all the VCS clients. • Fully integrated with the Strata CIX system – VCS Server software is pre-installed on the Strata Media Application Server (MAS).
Page 98: Product Specifications
Telephones and Peripherals Product Specifications Product Specifications Item Specification Strata CIX Release 4.2 or later Multiple Strata CIX nodes must be networked via Strata Net Endpoints Strata Digital Telephones, Strata IP Telephones and Soft Phones VCS Client PC CPU: PentiumM 1.5GHz or greater Requirements Memory: Minimum 512MB Free hard disk space: 10MB...
Page 99: Toshiba Stratagy Voice Processing
Toshiba Stratagy Voice Processing Toshiba Stratagy Voice Processing The Strata CIX can operate with Toshiba Stratagy voice processing systems, which provide a number of helpful messaging and related features. The Strata CIX supports in-band DTMF voice mail integration and requires DTMF receivers. It also supports standard SMDI and Toshiba Proprietary voice mail integration.
Page 100: Cabling And Connectors
Telephones and Peripherals Cabling and Connectors Cabling and Connectors The Strata CIX uses industry standard cabling and connectors to interface with lines, stations, and peripherals. Stations use standard twisted-pair cabling to connect to the system via the MDF. Digital and standard telephones require just one pair-cabling. Two pairs may be required to achieve full distance when optional DP subassemblies are used.
Page 101: Chapter 9 - Strata Media Application Server
Strata Media Application Server and Integrated Voice Mail Cards Strata Media Application Server (MAS) The MAS allows multiple applications to be combined on a single device. Applications include Auto Attendant, Voice Mail, Automated Speech Recognition, Text-to-Speech, Unified Messaging, Interactive Voice Response, Automatic Call Distribution and Reporting, Web browser-based Personal and System Administration, Web-based Telephone Applications, FeatureFlex adaptability tools, and third-party applications.
Page 102: Micromas
IP voice connectivity of eight ports. This makes it a perfect multi-application solution for the Strata CIX40 and CIX100. The MicroMAS itself comes in two configurations; HMP based and Dialogic hardware based. The HMP based solution, MicroMAS-H, provides VoIP connectivity to the CIX, whereas the Dialogic hardware based MicroMAS-D connects to a CIX by means of standard analog port interfaces.
Page 103: Optional Software Applications
To activate optional software modules in the Media Application Server, product and service licenses are purchased and downloaded from FYI using the same process as for current Toshiba license-controlled products. The pre-loaded software should never need to be re-loaded on the Media Application Server, but in the event this becomes necessary, the MAS recovery CD-ROM set can be ordered from Internet FYI.
Page 104: Preloaded Software
The MAS is shipped with the application software loaded. Product and service licenses are downloaded from FYI. Refer to the Toshiba Strata CIX Programming Manual (Vol. 2). The pre-loaded software should never need to be loaded. In the event this becomes necessary the MAS Recovery CD-ROM set, included with the server should be used.
Page 105: Approved Third Party Application Software
ACD. MAS licenses are required for all Strata CIX systems – CIX40, CIX100, CIX200 and Note CIX670. Table 2 Toshiba SES and Feature Flex - Maximum Number of Licenses Shown Voice Mail SES and Feature License...
Page 106 Strata Media Application Server and Integrated Voice Mail Cards MAS Configuration Requirements Table 2 Toshiba SES and Feature Flex - Maximum Number of Licenses Shown (continued) Four Port Upgrade for Stratagy ES on MAS LICMAS4PORTUPG Note: Four ports per license.
Page 107 Strata Media Application Server and Integrated Voice Mail Cards Table 4 Insight - Maximum Number of Licenses Shown Voice SES and Feature License Mail Only Only Additional Supervisor license for Insight LICMAS-INSITSUB Insight upgrade to Plus for Strata ACD LICMAS-INSITUPG Insight license for MAS LICMAS-INSIGHT inView client license for fifty users...
Page 108: Mas Licensing
Strata Media Application Server and Integrated Voice Mail Cards MAS Licensing MAS Licensing All feature and application licensing is activated by the use of eManager which is pre-loaded on the MAS and accessible from a remote PC running Windows Internet Explorer. ä...
Page 109: Mas Recovery
A Backup and Restore Utility is available for managing customer database information for all of the applications on the MAS. This utility is available for download, at no charge, on the Toshiba FYI website. Product Bulletin PBCIX-0031 describing this utility and how to use it is also available on the FYI website.
Page 110: Input Power
Strata Media Application Server and Integrated Voice Mail Cards Input Power Input Power The MAS is supplied with a standard 15 Amp power cord with a standard three-prong 120 VAC that plugs into an AC power outlet. The MAS requires: •...
Page 111: Physical Specifications
Strata Media Application Server and Integrated Voice Mail Cards Physical Specifications The MAS can be mounted in a two post rack or it can be mounted on sliding rails in a four post rack. Basic MAS Specifications Height: 3.5 inches (86 mm) Dimensions of Cabinet Width: 17 inches (430 mm) with bracket: 19 inches (483 mm) Depth: 18 inches (457.5 mm)
Page 112: Micromas
AC Input Power Switch Power Switch Reset < Switch AC Power Connector Figure 22 MAS Rear Panel MicroMAS Table 6 MicroMAS Basic Specifications Dimensions (W x H x D) 12.17” x 3.3” x 12.8” (309 x 84 x 325 mm) Physical Weight 15 lbs.
Page 113: Unified System Administration
Integrated Voice Mail Cards Unified System Administration eManager Unifies Strata CIX and Stratagy ES System Administration eManager, Toshiba’s system administration tool, unifies the programming of both the Strata CIX telephony features and the Stratagy ES Voice Processing features of the system. •...
Page 114: All Features To All Users No Matter Where They Are
The system supports IP phones, wireless IP telephones, both analog and digital telephones, IP softphones on laptops, PDAs, and tablet PCs (see figure below). Because the CIX is built on open standards, the Strata CIX will also work with standards-based Toshiba certified SIP telephones.
Page 115 Today, we would probably be wrong if we tried to guess what the next “Killer Application” will be to most customers. That’s why Toshiba has focused on the “Killer Enabler” that allows enterprises to create their own Killer Application, which may be different for every individual user. With FeatureFlex running on the Strata Media Application Server, the Strata CIX provides the Killer Enabler, which allows us to address this “Market of One.”...
Page 116 All Features to All Users No Matter Where They Are Do it yourself, or Toshiba can do it for you The best part is that Toshiba’s FeatureFlex adaptability tools are practical and easy to put to work for you. •...
Page 117: Lvmu1A Voice Mail Card
• Call Monitor – Allows users to monitor callers leaving messages in their voice mailbox, with the option to retrieve the caller for a live conversation. • Call Record – Gives users the ability to record live conversations from their Toshiba DP or IP telephones which are subsequently saved as voice messages.
Page 118: Port Upgrades
CIX processor rather than the LVMU1A. GVPH1A Voice Mail Card The GVPH1A is a plug and play voice mail circuit card specifically designed for the Strata CIX40 cabinet. It plugs into a dedicated cabinet slot and requires no additional hardware to provide its full set of features.
Page 119: Chapter 10 - Features
Features This chapter contains the Strata CIX features. They are presented in alphabetical order to make it easy to locate each feature. System availability below a feature title informs you of the Systems that support the particular feature. Account Codes System Availability: All systems Account Codes are often used for cost allocation of the call or the time the caller was involved on a phone call.
Page 120: Alarm Notification
Features Alarm Notification Alarm Notification System Availability: CIX100, CIX200 and CIX670 The Strata CIX can send alarm notifications to a Monitoring PC/Server or send an alarm notification to a telephone. The Strata CIX Network eMonitor software application provides system alarm monitoring functionality, either remotely or locally over TCP/IP. System alarms can be sent to up to 11 unique eMonitor PC consoles IP addresses from Strata CIX SNMP traps.
Page 121: Basic Acd Features
Features Automatic Call Distribution (ACD) Server Basic ACD Features Advanced Call Routing The optional Call Router enables calls to be routed based upon parameters such as Caller ID, Account Numbers, private lists, time-of-day, day-of-week, day-of-year, and user entered data (account code, etc.). This is an optional feature that can be added to the ACD application. Intelligent Announcements The holding caller can be informed of call status, such as their place in queue or estimated time before an agent answers.
Page 122: Automatic Callback (Acb)
Features Automatic Callback (ACB) Automatic Callback (ACB) System Availability: All systems When a station user dials a busy station [DN] or outside line access code and receives busy tone, ACB can be activated by pressing an ACB feature Soft Key or by dialing .
Page 123: Automatic Release
Features Automatic Release Automatic Release System Availability: All systems The system will automatically release line connections under certain conditions. Automatic Release from Hold When a line is on hold and the held party hangs up, the line is automatically released. Individual loop start CO lines can be programmed to detect disconnect supervision signals from the CO and to respond by releasing the line.
Page 124: Call Forward
Features Call Forward Call Forward System Availability: All systems Call Forward diverts internal and external calls intended for a Directory Number [DN] to a destination specified for that [DN], under calling conditions specified for that [DN]. Call Forward may be activated from the station that owns the [DN] or remotely from another station or from outside the system from a DISA line.
Page 125: Call Forward Conditions
Features Call Forward Call Forward Conditions Call Forward (CF) conditions refer to the status of the [DN] that causes a call to forward. Whether using Station or System Call Forward, the CF conditions include: Busy, No Answer, Busy-No Answer, and All Calls (station CF only). Call Forward No Answer times are set individually for each station in Station Call Forward and system wide for all System Call Forward Patterns.
Page 126: Call History
Features Call History Call History System Availability: All systems Incoming calls with Caller ID or ANI information may be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected).
Page 127: Call Park
Features Call Park Call Park System Availability: All systems Call Park gives any station, regardless of type, a method for holding calls. By parking a call, you are free to make other calls and retrieve the call at a later time or use the paging system to announce a call to be picked up by someone else on the system.
Page 128: Call Waiting
Features Call Waiting Call Waiting System Availability: All systems Line When a station is busy with a call and another call is directed to that station’s busy or [DN] button, two short beeps are issued to alert the telephone user of the pending call. Call Waiting works for calls originating from within or outside the system.
Page 129: Caller Identification
Features Caller Identification Caller Identification System Availability: All systems Caller Identification (Caller ID) is the general term for the information provided identifying the originating party of a public network call. The name and telephone number of the calling party displays on the ringing telephone’s LCD. Incoming calls with Caller ID or Automatic Number Identification (ANI) information may be optionally recorded into a rolling list for individual stations.
Page 130: Off-Hook Camp On
Features Cancel Button Off-hook Camp On A station caller who dials a busy station or line access code can remain off-hook to be automatically connected when the station or line becomes idle. After dialing a busy [DN] and receiving busy tone, the caller can just remain off-hook and Camp On will be initiated automatically after a predetermined time or the user can dial a and remain off-hook to initiate Camp On immediately.
Page 131: Classes Of Service (Cos)
Features Classes of Service (COS) Classes of Service (COS) System Availability: All systems Classes of Service are the mechanisms for assigning features and services to lines and stations within the system. The Class of Service for a given device, such as a station, is defined using 42 parameters.
Page 132: Releasing From Conference Tandem Co Line Connections
Features Continuous DTMF Tone Releasing from Conference Tandem CO Line Connections This feature enables unattended line-to-line connections for the Strata system, freeing the conferencing analog station or voice mail port for other calls and important tasks. When a tandem connection is set up with a [DN] button, the [DN] button will go idle after releasing from the connection.
Page 133: Day/Night Mode - Auto Schedule
Features Day/Night Mode – Auto Schedule Day/Night Mode – Auto Schedule System Availability: All systems The system has three operating modes that are based on the time-of-day, day-of-the-week, and up to 128 holiday schedules. The operating modes are Day, Day2, and Night. Each mode controls the routing of incoming line calls and settings for station and line Class Of Service restrictions.
Page 134: Delayed Ringing
Dial Directory System Availability: All systems Station users can dial by name using Toshiba’s DP5000-series digital and IPT2000 series IP 10- and 20-button LCD telephones. The Dial by Name feature searches for names much like a cell phone directory and then allows the user to press on button to dial. This feature includes speed dialing and internal directory names.
Page 135: Direct Inward Dialing (Did)
Features Direct Inward Dialing (DID) Direct Inward Dialing (DID) System Availability: Strata CIX100, CIX200 and CIX670 This feature allows external callers to dial directly to individual extensions or groups of telephones without intervention by an operator, IVR or auto attendant. Each incoming DID number, which is sent to the CIX on a DID line from the CO, can be routed individually to an extension, pooled or group line button, ACD group, maintenance modem, external page, night bell, voice mail box, or back out over the public or private telephone network.
Page 136: Digital Pad
The system recognizes these devices: • Standard analog telephone (Type 500, Type 2500 and the equivalent) • Toshiba digital telephone, cordless, wireless, door phone • Analog trunk • T1 trunk • ISDN extension terminal (Audio and Speech) •...
Page 137: Directory Numbers
Features Directory Numbers Directory Numbers System Availability: All systems A Directory Number [DN], sometimes called an “extension number,” is the number someone must call to reach a destination within the system. Each [DN] is assigned to a flexible button on a digital telephone or as the main directory number of a standard telephone.
Page 138: Distinctive Ringing
Features Distinctive Ringing Distinctive Ringing System Availability: All systems Users sometimes need to distinguish the ringing of one button on their phone from another button and sometimes stations in close proximity to one another need to distinguish the calls on one desk from another.
Page 139: Dtmf Receivers
Voice mail systems also require DTMF receivers for a number of VM features, even if using SMDI or Toshiba Proprietary VM integration. Four circuits are automatically active with the initial basic processor. Activation of more than four receivers requires the purchase of a DTMF software license, in four-circuit increments.
Page 140: Enhanced E911
Features Enhanced E911 Enhanced E911 System Availability: All systems Enhanced 911 calling means the routing of a call to the appropriate Public Safety Answering Position (PSAP) accompanied by Caller Emergency Services Identifier (CESID). The CESID identifies the location to which emergency services are to be sent. The Strata CIX can use two types of trunks to deliver E911 calls: ISDN Primary Rate Interface and CAMA (Centralized Automatic Message Accounting) trunks.
Page 141: Flexible Line Ringing
BHEU circuit card. IP telephones have a built-in headset adapter and therefore require only the headset. Hearing Aid Compatible System Availability: All systems All Toshiba digital telephones are hearing aid compatible. High Call Volume Buttons System Availability: All systems Release...
Page 142: Hold
Features Hold Hold System Availability: All systems There are several variations of Hold: Automatic Hold This option enables a user to place a CO Line or [DN] call on Hold by pressing another CO Line or [DN] button. The user can then alternate between the new and the old call by pressing the desired Line Hold or [DN].
Page 143: Hot Desk
Features Hot Desk Hot Desk System Availability: All systems Important! Hot Desk is a FeatureFlex application and is available on a CIX system connected to the MAS. Hot Desk can be used on Digital telephones only. Hot Desk enables a telephone user to walk up to any telephone on the CIX system and register their extension to that telephone, along with all of its associated features/buttons.
Page 144: Hot Desk Requirements
Features Hotline Service Hot Desk Requirements Shared telephones must be digital telephones. IP telephones are not supported by this FeatureFlex application. A basic port license and a digital station card are required for each physical telephone which will be used for the Hot Desk application. An additional basic port license is required for each user who will be logging into a desk phone and using the Hot Desk Feature.
Page 145: Ip Telephony
The MIPU comes in two flavors: MIPU16 and MIPU24. The MIPU supports up to 24 channels even when the echo tail length canceller is set up to 64ms. The GIPH installs into the Strata CIX40 system. The GIPH card on the CIX40 supports up to 8 IP channels. The LIPU card can support up to 16 IP channels on all CIX systems.
Page 146 • MEGACO+ delivers a consistent user interface over all Toshiba IP endpoint devices, except SIP telephones. Toshiba has enabled the MEGACO protocol for call control to provide more stimulus/response capabilities that allows all the feature functionality of digital desktop telephones to be supported on IP telephones. The MEGACO+ protocol is able to implement this feature functionality consistency much better than could be done using other VoIP protocols.
Page 147 Between MIPU and IPT LIPU to IPT, QoS Measurement Between IPT and IPT Between IPT and IPT Between MIPU SIP Trunking Not supported. Supported 1. Contact the Toshiba Sales Applications Desk for a list of approved providers. Strata CIX General Description 12/07...
Page 148: Network Address Translation (Nat)
Features IP Telephony Network Address Translation (NAT) The Strata CIX supports the use of IP telephones that are behind NAT firewalls. NAT allows multiple devices, such as personal computers and IP telephones to share a single public IP address. This is very common in home and small office broadband networks. A Strata CIX in the main office is able to support IP telephones at remote offices that are behind broadband routers and not connected by VPN –...
Page 149 Features IP Telephony Same IP Main Office Remote Office Addresses LIPU 2 LIPU 1 Public on both LIPU 3 sides of router Internet GIPH GIPH GIPH Public Public Registered IP Addresses IP Address to LIPU 3 Private Private IP Addresses IP Addresses Registered Registered...
Page 150: Ip User Mobility
Features IP Telephony IP User Mobility IP User Mobility is a set of features designed to give the user more flexibility in where they use their IP phone. IP User Mobility consists of three major features that allows the user to be mobile. •...
Page 151: Ipt Anywhere
Features IP Telephony IPT Anywhere System Availability: All systems IPT Anywhere enables you to connect IP telephones remotely through the Internet and use all Strata CIX telephone features. IPT remote connections can be set with or without the use of Virtual Private Network (VPN).
Page 152: Quality Of Service (Qos) And Bandwidth
VoIP traffic and retain the performance of your other business-critical network applications a Network Voice Readiness Assessment must be completed before installing VoIP. Toshiba is not responsible for Network Voice Readiness Assessments. More information about Voice Readiness Assessment can be found at http://www.netiq.com/...
Page 153: Power Over Ethernet
CO line cards in the system. • Toshiba highly recommends only using RCOU3A, RCOS3A, BCOCIU1A, BCOCIS1A, REMU2A (two-wire/four-wire), REMU1A (four-wire), RDDU2A, and RGLU3A analog CO line interfaces in IP phone and Strata Net IP applications. These circuit cards provide optimum speech quality for Toshiba IP telephones.
Page 154: Toshiba Softipt Ip Telephone
IP telephony client that works with a wired or wireless (Wi-Fi) tablet, laptop or desktop PC, and PDA. The Toshiba SoftIPT integrates the power of a PC with all of the features available on a IPT3000-series telephone, except background music. The SoftIPT supports the Toshiba e750, e800 and HP5550.
Page 155 29). (For additional connection examples, refer to the Strata CIX I&M manual – IPT Chapter.) • Wireless – The wireless PCs, such as the Toshiba Pocket PC or Toshiba Tablet PC need a Wi-Fi system that uses the 802.11b standard. The SoftIPT wireless units can operate within 300 feet of an access point (dealer-supplied or use existing).
Page 156: Private Networking Over Internet Protocol
Features Private Networking Over Internet Protocol Private Networking Over Internet Protocol System Availability: All systems Strata Net CIX multi-system networking can be implemented over an IP network using Strata CIX systems with MIPU / LIPU / GIPH IP interface circuit cards. This feature offers the same connection service as ISDN dedicated lines with the Strata Net protocol on the public network.
Page 157: Sip Trunking
SIP Trunking allows the CIX to get PRI like services from an Internet Telephony Service Provider using Session Initiation Protocol. Toshiba implements SIP trunking using the MIPU card. The MIPU is designed from the ground up as a VoIP card able to support IP stations, Strata Net IP, and SIP trunking. With the SIP Trunking capability of the new MIPU card, companies do not have to purchase different types trunk cards and the bundles of physical wires to host Analog, PRI and BRI trunks.
Page 158: Integrated Services Digital Network (Isdn)
Features Integrated Services Digital Network (ISDN) Integrated Services Digital Network (ISDN) System Availability: All systems ISDN is a set of integrated telecommunications services, available over the public telecommunications networks. ISDN makes it possible to send, receive and modify information using telephone lines in ways that were not previously possible, such as: •...
Page 159: Line Buttons
Features Line Buttons Line Buttons Line Telephone buttons that are used for making and receiving outside calls are referred to as CO Line ) buttons. (For information on various [DN] buttons, refer to “Directory Numbers” on page 117.) The Strata CIX supports the following types of line buttons: CO Line Buttons System Availability: All systems Smaller systems have traditionally provided the direct appearance of the CO lines on the...
Page 160: Message Waiting
Features Message Waiting Message Waiting System Availability: All systems Any station and most voice mail devices can turn on a message waiting indicator for a designated digital or standard telephone station. LED Indication Message waiting lights can be activated when a voice mail message has been left, or they can be turned on by a calling station.
Page 161: Off-Hook Call Announce (Oca)
CO and the RS48 subassembly on the CIX standard telephone interface card. This enables groups of remote workers to use Toshiba digital telephones to have seamless access to the main location’s telephone system and voice mail system. Off-premise stations require secondary lightening protectors.
Page 162: Override
Features Override Override System Availability: All systems Call Forward Override Stations with this feature will not forward when they call stations that have System or Station Call Forward activated. This applies when using the telephone dial pad or [DSS] button to make a call. It also applies to [DSS] buttons on DSS consoles or add-on modules associated with the Call Forward Overriding telephone.
Page 163: Paging
Paging System Availability: All systems The Strata CIX has a paging interface that supports a Toshiba External Speaker (BESCB) or a customer-supplied amplifiers and speakers for Paging, Night Ringing over Page, and BGM applications. Users can access any of the Paging options by dialing access codes or by using a programmed One Touch button.
Page 164: Power Failure Protection
Power Failure Transfer Unit (DPFT-102) on CIX100, CIX200 and CIX670 (the CIX200 can also use the Toshiba supplied LPFU1A). The CIX40 provides one built- in PFCT relay for CO Line1 and the base unit standard telephone circuit.
Page 165: Repeat Last Number Dialed
Features Repeat Last Number Dialed Repeat Last Number Dialed System Availability: All systems This feature enables a digital station to automatically redial the last number dialed from their Redial station by selecting an outgoing line and pressing the button or by dialing an access code. Redial Digital key telephones have a fixed button for automatic redialing of the last number...
Page 166: Speed Dial
Features Speed Dial Speed Dial System Availability: All systems This feature, sometimes known as automatic dialing or one-touch dialing, enables the customer to assign dialing codes to telephone numbers that are frequently called. Strata CIX offers three forms of Speed Dial: System Speed Dial (up to 800 max. per system), Station Speed Dial (100 max. per station), and One Touch buttons.
Page 167: Serial Hunting
Features Station Message Detail Recording (SMDR) Serial Hunting In this type of hunt group, calls hunt [DNs] in a series from first to last in a specific order. When any [DN] in the series is called, the system will ring the first idle [DN] in the series, starting with the called [DN], hunting to the last [DN] in the series.
Page 168: Strata Net Multi-System Networking
Strata Net connectivity and interoperability with PBXs from other manufacturers. Basic Call Control provides for connection, dialing, identification of calling and called parties’ names and numbers and message waiting indications among other features. Toshiba does not guarantee interoperability with other manufacturer’s products: Important! only conformance to the standard.
Page 169: Alternate Routing
Features Strata Net Multi-system Networking Alternate Routing System Availability: All systems Each Strata CIX can be programmed for thousands of routing patterns for Strata Net alone. This allows the creation of networks in which calls can be automatically re-routed around network disruptions.
Page 170: Network Smdr
Features Strata Net Multi-system Networking Network SMDR System Availability: All systems Distributed Network SMDR for Systems in a Strata Net Network An external Strata Net call will generate a call record at the terminating node for that call. Transit nodes will not generate records. The records can be stored in customer-supplied external buffers at each node.
Page 171: System Fault Finding And Diagnostics
Secure Digital card to store all error, trace logs and a backup copy of the system operating software and the customer database. Toshiba ships 512MD Secure Digital cards with each CIX40, CIX100 and CIX670 system package. The Secure Digital card is inserted into a socket on the CIX processor.
Page 172: Manual Test
Features Transfer Manual Test The maintenance technician can perform certain test functions using eManager to determine proper operation of the system. Backup and Restore The customer database can be backed up and restored using the SD flash memory card. The customer database is a file that can be stored on a SD card, transferred to the PC hard drive, e- mailed, etc.
Page 173: Transfer (Screened)
Features Tenant Services Transfer (Screened) The transferring party can talk privately with the receiving party before connecting the party to be transferred. While that conversation is going on, the transferred party is on Consultation Hold listening to Music-on-hold. When the receiving party agrees to accept the call, the transferring party can use the switch hook or feature button to include the original party in the conversation.
Page 174: Traffic Reports
Features Uniform Call Distribution Traffic Reports New traffic reports include outgoing and incoming trunk group usage, “all circuits busy” reporting DTMF and conference circuits. The reports are stored on the processor’s Secure Digital (SD) or Smart Media flash memory card locally, and reports can also be sent to a remote device over a TCP/IP or RS-232 connection.
Page 175 Features Uniform Call Distribution Station Hunting The overflow destination can be a station hunting pilot or member. The system selects an idle station from the Station Hunting group and terminates a call. If no idle station is found in the station hunting group, the system camps on the call according to the station hunting specifications.
Page 176: User Programming Mode
User Programming enables users to customize these features: • Flexible Buttons – Toshiba telephones have 10, 14, or 20 flexible buttons to which the user can assign any one of approximately 50 different features (DND, ACB, Release, etc.). Once assigned to a button, the feature is accessed by pressing that button.
Page 177: Vlan Tagging
Features VLAN Tagging VLAN Tagging System Availability: All systems The MIPU / LIPU / LIPS and GIPH and IPT2000 phones support 802.1Q Virtual Local Area Network (VLAN) technologies. For sites with LANs that have 1000’s of IP devices, VLANs can be used to separate the network virtually rather than physically, to prevent the broadcast and other traffic from one virtual LAN (typically a data lan) from impairing the performance of equipment on another virtual LAN (for example a VoIP LAN) even though the devices are plugged into the...
Page 178: Voice Or Tone Signaling
Voice Mail Integration System Availability: All systems The CIX670 supports Dual-tone Multi-frequency (DTMF) integration, Simplified Message Desk Interface (SMDI) integration, and Toshiba Proprietary integration. DTMF Integration DTMF integration uses DTMF strings to pass and interpret information between the Strata CIX and a voice mail system.
Page 179: Toshiba Proprietary Integration
Soft Keys one new message. Soft Keys requires the Toshiba Proprietary VM integration and connection to the Strata CIX LAN. Direct Transfer to Voice Mailbox The transferring party can transfer a call directly to a person’s voice mailbox without waiting for the call to forward from the called party’s telephone.
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Page 181: Appendix - Specifications
Appendix — Specifications This appendix includes detailed information on the items listed below. The sections in this appendix apply to the Strata CIX670, CIX200 and CIX100, unless otherwise stated. Refer to page for CIX40 requirements. • Environmental Characteristics • CIX670 Power Considerations •...
Page 182: Cix40 Power Considerations
Appendix — Specifications CIX40 Power Considerations Table 26 Environmental Characteristics for the CIX670, CIX200, CIX100, and CIX40(continued) BTU Rating ACTU (1) or BCTU/BEXU (1 installed) CIX100: 105 BTUs (31 watt hours) per cabinet. BDKU (5 installed) CIX670: 190 BTUs (56 watt hours) per cabinet. RCOU/RCOS (1 installed) Digital Telephones (40 installed) CIX40 Power Considerations...
Page 183: Cix200 Power Considerations
Appendix — Specifications CIX200 Power Considerations CIX200 Power Considerations Table 29 CIX200 Electrical Characteristics CIX200 Primary AC Power Voltage 120VAC, 4.0 amps max. Input AC AC Frequency Single-phase (45Hz~65Hz) Watts per cabinet (maximum) 480 watts (maximum) CIX670 Power Considerations The power supply in each CIX670 Base and Expansion Cabinet furnishes power to all of the stations and some of the interface peripherals (see Table 30).
Page 184: Reserve Power
Appendix — Specifications Reserve Power Reserve Power Two or four customer-supplied 12VDC reserve batteries (80 ampere-hours max.) can be connected to either system to maintain normal operation during a power failure (see Tables 32~35). The batteries are kept in a highly-charged state by the power supply’s battery charger and must be connected when the system is operating normally.
Page 185: Hardware Compatibility
Appendix — Specifications Reserve Power Hardware Compatibility Circuit Card compatibility for the Strata CIX670, CIX200 and CIX100 systems is shown in Table 36. Except for Digital and Standard Telephones, CIX40 circuit cards and Hardware components are not compatible with the items in Table 36 and vice versa.
Page 186 Appendix — Specifications Reserve Power Table 36 Hardware Compatibility (continued) CIX670 CIX200 CIX100 Category Unit Name Strata CIX PC Attendant Console, BATI BPCI (USB) - Data or Voice Record TAPI DP5000 DKT1000 Stations and Terminal DKT2000 Equipment DKT3200/3000 IPT1020-SD IPT2010-SD IPT2020-SD IPT2008-SDL AETS (Used for the ACTU1 on the CIX 100,...
Page 187: Public Network Requirements
Appendix — Specifications Reserve Power Public Network Requirements The Circuit Card requirements for connecting to the public network are shown in Table Table 37 Circuit Card Network Requirements Ringer Universal Service Circuit Card Interface Facility Interface Code Network Jack Equivalence Order Code OL13B (RSTU3, –24V) BSTU...
Page 188 • 1ZN. 7. For information on how to order ISDN PRI circuits, you should refer to the Toshiba ISDN Training CBT. ISDN circuits may require a customer-provided CSU for PRI and/or Terminal Adapter or Network Terminal units for BRI. In U.S. CSU/TAs must be UL-listed in the U.S. In Canada, they must be CSA certified.
Page 189: Station Loop Lengths
Appendix — Specifications Reserve Power Station Loop Lengths In a single site installation, the Base and optional Expansion cabinets must be placed within the allowed maximum distance of each other as designated by Table Table 38 Station Loop Lengths Maximum line length (24 AWG) 2 Pair (Not Mode 1 Pair plus...
Page 190: Standard Telephone Ringer Specifications
Appendix — Specifications Standard Telephone Interface Options Standard Telephone Ringer Specifications Specifications for standard telephone ringers appear in Table Table 39 Standard Telephone Ringer Specifications Ring Modem Interface Card Ring Voltage MW Voltage Ring Cadence Capacity Data Rate RSTU3: Ring Cadence 1: (RSTU, RSTU3 and 3.0 ringers RDSU, BSTU, BSLU,...
Page 191: 5000/3000/3200-Series Telephone Option Circuit Cards
Appendix — Specifications 5000/3000/3200-series Telephone Option Circuit Cards 5000/3000/3200-series Telephone Option Circuit Cards DKT3000/3200-series telephones can be upgraded with option circuit cards to add a number of features. Each of these upgrades shares a circuit with the telephone that it is connected to and is not considered a station.
Page 192: Station Dimensions
Appendix — Specifications 5000/3000/3200-series Telephone Option Circuit Cards Station Dimensions Dimensions for the 3000-series, IPT telephones and related equipment are listed in Table Table 42 Station Dimensions Height Width Depth Device Inches Inches Inches DP5018-S, DP5022-SDM, DP5022-SD, DP5122-SD, DP5032- 10.16 SD, DP5132-SD, DP5130-SDL Single Line Telephone (DP5008) 6.10...
Page 193: System Tones
Appendix — Specifications System Tones System Tones Tones which can be heard from speaker or handset are described in Table Table 43 Call Progress Tones Tone Name Conditions Ringing Cadence Prompting to dial [DN] or access code or to Prime Dial Tone press a feature button or to dial 9 + number.
Page 194 Appendix — Specifications System Tones Ring tones are described, along with their cadences in Table 44. Due to the limitation in the tone generation algorithm, the listed tone duration is slightly different from the actual one. Table 44 Ring Tones Tone Name Description Ringing Cadence...
Page 195: Strata Net Ip And Ipt Bandwidth Requirements
Appendix — Specifications Strata Net IP and IPT Bandwidth Requirements Strata Net IP and IPT Bandwidth Requirements The amount of bandwidth required for communications over a particular IP network segment depends on the number of voice channels supported, the anticipated call setup traffic, and how much other data network traffic is present.
Page 196 Appendix — Specifications Strata Net IP and IPT Bandwidth Requirements When sharing voice and data on the same network segment, the data will cause some jitter in voice communications, especially on slower segments. Table 47 shows calculations of the amount of jitter assuming a worst case data packet size of 1500 bytes (Maximum Transmission Unit (MTU) = 1500) based on a segment’s bandwidth.
Page 197: Strata Cix Software License Requirements
Appendix — Specifications Strata CIX Software License Requirements Strata CIX Software License Requirements Table 50 describes the content and use for each Strata CIX license. Table 50 Licenses for all Strata CIX Systems New License Description Comments One required for every four ports used for CO lines, 4-port CO Line/Station DP or SLT stations, Attendant Consoles, voice mail License for CIX/CTX...
Page 198 Appendix — Specifications Strata CIX Software License Requirements New License Description Comments (continued) Required to activate ACD support in a Strata CIX or CIX or CTX ACD CTX system. (This license is included with ACD LIC-ACD Server License turnkey packages and software packages.) One required for each SoftIPT application interfaced License for one SoftIPT to the Strata CTX or CIX.
Page 199 Appendix — Specifications Strata CIX Software License Requirements Table 51 Type and Number of Licenses Required by Feature Strata Strata Basic SoftIPT IP Port Port Interface Trunk System Channel License License Card License License License License MIPU / IP ACD (MAS) LIPU/S Each Port announcement ports...
Page 200 Appendix — Specifications Strata CIX Software License Requirements Table 51 Type and Number of Licenses Required by Feature (continued) Strata Strata Basic SoftIPT IP Port Port Interface Trunk System Channel License License Card License License License License Each IPT-1020 BIPU-M Station Each IPT-2010-SD/2020-SD...
Page 201: Index
Index CTX100, CTX670, abandoned call numbers, BCTU, 29, 30, 31, 37, 39, 40, BDKU, 45, license control, BEXU, 29, 30, 37, 39, 40, account codes, BGM, 10, 20, 30, 103, BIOU, basic features, BIPU, enhanced features, BPTU, license control, broadband ethernet, server, 21, 31, BSIS, 10, 21, 31, ACTU3A,...
Page 202 Index D ~ F CIX200 direct station selection base cabinet, buttons, expansion cabinet, DISA, Extender Cards, distinctive LED indicator, license control, LIPU Card, limits, CIX40 DKT capacities, smartmedia, DKT2204-CT, 38, class of service override, DKT2304-CT, 38, CNIS, DND, CO lines DNIS, 41, capacities, do not disturb,...
Page 203 Index G ~ N flash memory, 10, 20, LCNU, flexible buttons, LCTU, 25, functional block diagram, 16, least cost routing, license control, SoftIPT, G.711 and G.729A, license requirements, 177, G3 fax, line GCOCIH1A, 4, 8, 9, 13, 14, buttons, 40, GIPH, capacities, ground/loop start interface unit,...
Page 204 Index O ~ S multi-system, requirements, QSIG, 39, 48, night QSIG over IP, 136, 148, ringing over selected page zones, Quality of Service (QoS), 125, 132, transfer, numbering plan, rack mount cabinets, RCIS, off-hook call announce (OCA), 41, RCIU2, speaker mode, RCMS, off-hook camp-on, RCOS,...
Page 205 Index T ~ W stutter dial tone, record call, subassemblies, 10, 21, SMDI, system soft keys, call forward, voice processing capacities iES32, CIX100, IVP8, CIX40, voice/tone signaling, CIX670, VoIP, tones, volume control, VPN, T1/DS-1 interface unit, WAN, 66, lines, Wi-Fi, tandem CO lines, wireless, TCP/IP,...
Page 206 This is the last page of the document.

This manual is also suitable for:

Strata cix100-s Strata cix200 Strata cix100 Strata cix670

Toshiba Strata CIX40 General Description Manual

Table of Contents

Chapter 1 - Strata CIX Overview

Chapter 2 - Strata CIX40

Chapter 3 - Strata CIX100-S / CIX100

Chapter 4 - Strata CIX200

Chapter 5 - Strata CIX670

Chapter 6 - Capacities System Capacities

Chapter 7 - Universal Slot Circuit Cards Station, Line and Option Circuit Cards

Universal Slot Circuit Cards Functional Block Diagrams Functional Block Diagrams

Chapter 8 - Telephones and Peripherals

Chapter 9 - Strata Media Application Server

Chapter 10 - Features

Appendix - Specifications

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Summary of Contents for Toshiba Strata CIX40