Classes Of Service (Cos); Computer Telephony Integration (Cti); Conference Calls; Conference On-Hold - Toshiba Strata CIX40 General Description Manual

Classes of Service (COS)

System Availability: All systems
Classes of Service are the mechanisms for assigning features and services to lines and stations
within the system. The Class of Service for a given device, such as a station, is defined using 42
parameters. There are 32 Class of Service patterns available, each pattern can be set up to allow a
unique combination of features. Each station and line group can be assigned independently to one
of the 32 COS patterns.

Computer Telephony Integration (CTI)

System Availability: All systems
CTI combines the capabilities of the Strata CIX digital business telephone system with custom
functionality provided by computer applications. This can be provided through the LAN
connection.

Conference Calls

System Availability: All systems
Conference calling enables other people to join your conversation. These additional people can be
inside or outside the Strata system. Any station can set up a conference with other stations or
outside lines. A conference is defined as any time three or more parties join into one conversation.
A maximum of eight parties are allowed into a conference with up to six from outside lines or
standard stations. The originator of the first conference is the "master" and controls adding and
deleting conference parties. The conference "master" can drop off the last added party by using the
Cancel
button.

Conference On-Hold

A conference call may be put on Hold so that all the remaining conferees remain connected and no
Music-on-hold is applied. The person putting the conference on hold may rejoin the conference by
Line
pressing the
another station by pressing the
the Hold state becomes Conference Master. This enables one person to establish a conference call
for others.

Join Button

Join allows an attendant or digital station user to connect two established calls to each other.

Split/Join/Drop

This feature enables the conference master to add (Join) other phones to a conference. The
conference master and another member of the conference can leave (Split) the conference for a
private conversation. During this time, other conference members remain connected. The
conference master can then Join both of the Split callers back into the conference, or the master
can Drop (disconnect) the Split member he/she is connected to. This feature requires an LCD
phone with Soft Keys. A flexible Split button can be added to a 3000- or 2000-series telephone to
use this feature.
Strata CIX General Description
button on his phone. The Hold state of the conference can be released from
Line
button of that station. At this time, the station that released
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Features
Classes of Service (COS)
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