How To Return Your Analyzer For Service; Original Packaging; Other Packaging - HP 8590 E-Series User Manual

How to Return Your Analyzer for Service

Service %.g
If you are returning the spectrum analyzer to Hewlett-Packard for servicing, fill in and attach
a blue service tag. Several service tags are supplied at the rear of this manual. Please be as
specific as possible about the nature of the problem. If you have recorded any error messages
that appeared on the screen, or have completed a Performance Test Record, or have any
other specific data on the performance of the spectrum analyzer, please send a copy of this
information with the unit.

Original Packaging

Before shipping, pack the unit in the original factory packaging materials if they are available.
If the original materials were not retained, see "Other Packaging."

Other Packaging

Caution
Spectrum analyzer damage can result from using packaging materials other
than those specified. Never use styrene pellets in any shape as packaging
materials. They do not adequately cushion the equipment or prevent it from
shifting in the carton. They cause equipment damage by generating static
electricity and by lodging in the spectrum analyzer fan.
You can repackage the instrument with commercially available materials, as follows:
1. Attach a completed service tag to the instrument.
2. If you have a front-panel cover, install it on the instrument; if not, protect the control panel
with cardboard.
3. Wrap the instrument in antistatic plastic to reduce the possibility of damage caused by
electrostatic discharge.
4. Use the original packaging material or a strong shipping container. A double-walled,
corrugated cardboard carton with 159 kg (350 lb) bursting strength is adequate. The carton
must be both large enough and strong enough to accommodate the spectrum analyzer. Allow
at least 3 to 4 inches on all sides of the analyzer for packing material.
5. Surround the equipment with three to four inches of packing material and prevent the
equipment from moving in the carton. If packing foam is not available, the best alternative
is S.D.-240 Air CapTM from Sealed Air Corporation (Commerce, California, 90001). Air Cap
looks like a plastic sheet filled with l-1/4 inch air bubbles. Use the pink-colored Air Cap to
reduce static electricity. Wrapping the equipment several times in this material should both
protect the equipment and prevent it from moving in the carton.
6. Seal the shipping container securely with strong nylon adhesive tape.
7. Mark the shipping container "FRAGILE, HANDLE WITH CARE" to assure careful handling.
8. Retain copies of all shipping papers.
9-6 If You Have A Problem