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dark, try changing the fax quality and density settings
(See
"Advanced operation" on page
102). Copy the document on the
machine to determine how it will transmit. The problem may be
caused by telephone line interference. Try sending the document
again later.
Fax sent but received message was completely blank. Make
sure that the document is loaded correctly before faxing; with text
face UP in the ADF or face DOWN on the glass.
Image of received fax is very poor. Try making a copy of a
document on the local machine to make sure it is working properly.
If there is still a problem, contact the person sending the fax and
ask them to change their fax quality and density settings. Ask the
person to make a copy of the document on their machine to ensure
that it is working properly. Then ask them to send the fax again.
Dialling was tried with a Speed Dial number but nothing
happened. Make sure that the Speed Dial number being used is
programmed correctly.
Local MFP will not answer the telephone or receive faxes.
First check to see that the power cord is connected properly. Also
check the reception mode setting of the machine. This MFP will not
receive faxes automatically if the manual receive mode is enabled
(See "Manual receive" on page
72).
Documents received are light or have vertical streaks on
them, and MFP is not out of toner. Gently wipe the lens surface
of the MFP's LED array, and then check to see if the machine is
working properly
(See "....the LED head" on page
142). If the MFP
still does not work properly, remove the image drum
(See "Image
drum replacement" on page
127), tap the toner cartridge, and
slowly swing it 20 to 30 degrees vertically several times. Be careful
not to let the toner leak from the cartridge. If this does not work,
the image drum unit may need to be replaced. Contact your supplier
to get a replacement.
MFP is set for delayed transmission but it did not send. Check
the display to make sure that the MFP is set to the correct time and
date
(See "Initial set up" on page
66).
MFP will not poll a remote machine. Call the person at the
remote machine and make sure that they have loaded documents
and that their machine is set to polling transmission mode.
Troubleshooting > 165
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