Troubleshooting; Do Not Return To The Store - Genie PowerMax 1200 Operation & Maintenance Manual

8

Troubleshooting

OPERATION
PROBLEM
Opener does NOT run
from wall console.
Opener runs, but door
does not move.
Opener works from
wall console, but NOT
from remote.
Remote has less than
25 feet operating range
or no operation.
Door starts down, then
STOPS and goes back
up.
OR
Safe-T-Beam System
®
malfunction.
Door starts down, then
STOPS before it is
closed.
OR Door will only open.
Door starts up, but
STOPS before it is
completely open.
Door will only run
closed.
Door opener starts for
no reason.
G999-393 Manual-ScrewBeltChain-EN indd 21
Need help or have questions? DO NOT RETURN to the store. Call us:
• Check power source.
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• If power is OK,
– Check connections at powerhead terminals and at wall console.
– Limits must be set with door arm connected to door.
• Check if wall console Sure-Lock™ is ON. Turn Sure-Lock™ OFF and check operation.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
• M ake certain carriage is engaged into chain/belt bullet or screw drive shuttle. See page 6. Refer to Installation
poster or download poster from www.geniecompany.com
• C heck to make sure chain/belt is not broken or OFF its pulley.
• C heck all remotes.
• R eplace remote battery with good one. See page 17.
• P rogram remote to powerhead. See pages 10-11.
• R elocate remote inside car and/or point remote at garage door.
• R eplace battery. See page 17.
• R eposition door opener antenna.
• R emote LED does not come ON with button push – replace battery. See page 17.
• E liminate possible competing signals (satellite radio, FiOS
• I f a NEW installation, check Door Arm position. Refer to Installation poster or download poster from
www.geniecompany.com
• C heck if limits are properly set. See pages 6-7.
• C heck if Safe-T-Beam Red LED is flashing.
®
• C heck Safe-T-Beam system for beam obstruction or misalignment of lenses.
®
• C heck garage door for binding.
• I f an operational problem exists, and opener will not close, the opener can be forced to close as follows: Press
and hold the wall console button until door is completely closed.
• C heck for interference from adjacent Safe-T-Beam
• C ontact The Genie Company at 1-800-35GENIE.
• C heck Safe-T-Beam wire connections at powerhead and at STBs. See page 8, STB instruction, poster or website.
®
• C heck if limits are properly set. See pages 6-7.
• C heck CONTACT REVERSE. See pages 8-9.
• C heck garage door for binding.
• C heck closing "FORCE" adjustment. See page 8.
• C heck if limits are properly set. See pages 6-7.
• B e sure door, opener, and springs are in good repair, properly lubricated and balanced.
• C heck closing "FORCE" adjustment. See page 8.
• WARNING: If you suspect a problem with the garage door hardware or springs, contact
The Genie Company at 1-800-35GENIE.
• C heck if limits are properly set. See pages 6-7.
• C heck Sure-Lock™. Sure-Lock™ should be OFF for normal operation. See page 8.
• C heck door balance, condition, and door spring.
• C heck opening "FORCE" adjustment. See page 8.
• WARNING: If you suspect a problem with the garage door hardware or springs, contact
The Genie Company at 1-800-35GENIE.
• B utton stuck on wall console or remote.
• W as a remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See page 13.
WHAT TO DO
® TV).
units.
®
800-354-3643
21
7/13/12 10 17 AM