Additional Information; Troubleshooting; Basic Operation - Panasonic KX-VC300 User Manual

Additional Information

Troubleshooting

If a problem is occurring with the operation of the device, check here for possible solutions. Before proceeding
check all connections to make sure they are secure, and that power is flowing from the outlet that the unit is
plugged into.

Basic Operation

Problem
The power does not turn on.
There is no display.
The area at the edges of the
screen is not displaying
properly.
The aspect ratio of the image
is not correct.
128 User Manual
•
The power cord is not plugged into the outlet.
→
Plug the power cord into the outlet.
•
A cable or cord is not properly connected.
→
Check that all cables to the unit are connected properly (Page 19).
Perform self diagnosis, and check the performance of the video camera
and the display that are connected to the unit (Page 98).
•
The main video camera is not turned on.
→
Turn on the main video camera.
•
The display is not turned on, or the input that the unit is connected to is
not selected.
→
Turn on the display, and select the input that the unit is connected to.
•
The unit is in screen standby mode.
→
Pushing a button on the remote control, or receiving a video conference
call will end standby mode and the display will return.
Note
•
The network administrator can set the length of time until the
unit enters screen standby mode (Page 91).
•
When connecting a device equipped with HDCP (High-bandwidth
Digital Content Protection), only a blue or blue/black screen may be
displayed.
→
If an image is not correctly displayed, do not connect an
HDCP-equipped device.
•
The display is not set to show the full image.
→
Set the display to show images at full screen.
•
When connecting to an MCU or non-Panasonic video conference
system, the other party's image may be trimmed, depending on the
device used by the other party.
→
Contact your dealer.
Note
•
In Layout 1 during a 3-party video conference call, the left and right
edges of the image are trimmed (Page 52). In Layout 2 during a
4-party video conference call, the edges of the image are trimmed
and only the centre of the image is displayed (Page 55).
•
When connecting to an MCU or non-Panasonic video conference
system, the aspect ratio of the image displayed on the other party's
device may not be displayed correctly, depending on the device used.
→
Adjust the aspect ratio accordingly (Page 51).
Cause and Solution