IBM System x3650 M3 4255 Service Manual page 58

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing, Types 4255, 7945, and 7949 server," on page 157 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
3818001 Core Root of Trust Measurement (CRTM)
update failed
3818002 Core Root of Trust Measurement (CRTM)
update aborted
3818003 Core Root of Trust Measurement (CRTM)
flash lock failed
3818004 Core Root of Trust Measurement (CRTM)
system error
3818005 Current Bank Core Root of Trust
Measurement (CRTM) capsule signature
invalid
3818006 Opposite bank CRTM capsule signature
invalid
3818007 CRTM update capsule signature invalid
3828004 AEM power capping disabled
40
IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide
Action
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
1. Switch the firmware bank to the backup bank.
2. Run the Setup utility, select Load Default
Settings, and save the settings.
3. Switch the bank back to the current bank.
4. (Trained service technician only) Replace the
system board.
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
1. Check the settings and the event logs.
2. Make sure that the Active Energy Manager
feature is enabled in the Setup utility. Select
System Settings, Power, Active Energy, and
Capping Enabled.
3. Update the server firmware.
4. Update the IMM firmware.