Common P Roduct Questions; Troubleshooting - Heart R Ate - Horizon Fitness RCT7.6 Assembly & User's Manual

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COMMON P RODUCT QUESTIONS
ARETHE SOUNDS M YTREADMILL MAKES NORMAL?
All treadmills make a certain type of thumping noise due to the belt riding over the rollers, especially new
treadmifls. This noise will diminish over time, although may not totally go away. Over time, the belt will stretch,
causing the belt to ride smoother over the rollers.
WHY IS THETREADMILL I PURCHASED LOUDER THAN THEONE AT THE STORE?
All fitness products seem quieter in a large store showroom because there is generally more background noise
than in your home. Also, there wifl be less reverberation on a carpeted concrete floor than on a wood overlay floor,
Sometimes a heavy rubber mat wifl help reduce reverberation through the floor, If a fitness product is placed close
to a wall, there wifl be more reflected noise.
WHEN SHOULD I BE WORRIED A BOUT A NOISE?
As long as the soundsyour treadmill makesare no louder than a normal conversational tone of voice,it is
considered normal noise.
TROUBLESHOOTING- TREADMILL
Your treadmill is designed to be reliable and easy to use. However, if you experience a problem, please reference the
troubleshooting guide listed below.
PROBLEM: Theconsoledoes not light up and/or the belt does not move,
SOLUTION:
Verifythe following:
DOESTHE REDLIGHTONTHEOH/OFF SWITCH LIGHTUP?
IF YES:
• Double check that all connections are secure, especially the console cable, Unplug and reconnect the console
cable to verify.
• Make sure the console cable is not pinched or damagedin any way.
Turnthe poweroff, Lmplugthe powercable and wait 60 seconds,Removemotor cover, Wait until aft red LEDlights
have gone off on the motor control board before proceeding,Next, verify that none of the wires connected to the
lower board are looseor disconnected.
IF NO"
Verifythat the outlet the machine is plugged into is functional, Doublecheck that the breakerhas not tripped, it is
on a dedicated 20-amp circuit, it is not on a GFCIequipped outlet, and it is not plugged into a powerstrip/surge
protector or extensioncord.
• Thepower cord is not pinched or damaged and is properlyplugged into the outlet AND the machine,
• Thepower switch is turned to the ONposition,
PROBLEM:
Thetreadmill circuit breakertrips during a workouL
SOLUTIdlI:
V erifythe foflowing:
e Make sure the treadmill is plugged into a dedicated 20-amp cirouiL
• Verifythatyou do not have the machine on an extension cord orsurge protectd:
• Confirm that the machine is not plugged into a GFCI-equipped outlet or on a circuit that has a GFCI-equippefloutlet on
it.
PROBLEM:
T herunning belt does not
stay
centered during a workouL
SOLUTJON:Verifythe following:
• Make sure the treadmill is on a level surface.
• Verifythat the belt is properly tightened and centered (Refer to the Adjustment section for detailed directions).
PROBLEM:
Operating speed appears inaccurate.
$OLUT]SN: Auto-cafibrate the treadmill:
• Poweron the treadmill and have the safety keyin position on the
console. Press and hold the elevation "+" and speed "-" buttons for
approximately 5 seconds to enter the Engineering Mode. Theconsole
will beep and "ENGO"appears in the display.
• Press the Speed "+" or "-" button until "ENG2" appears in the display.
• Press, "ENTER"to select. Press, "START" to begin. Thetreadmill
running belt will begin to move automatically and the auto-calibration
sequence wilt properly set and store the speed values.
e Upon successful calibration, the treadmill wilt beep several times. The
console will automatically exit Engineering Mode and return to the
start-up screen.
iii
DO NOr siand on ru'ning beit hiie
ca!ibrating- stand on the guide
rails. Treadmillwifl fluctuate between
a,ihigh S pee s for = evera!
minutesunti! Calibrationis complete,
TROUBLESHOOTING - HEART R ATE
Checkyour exerciseenvironment for sources of interference such as fluorescent lights, computers, undergroundfencing, home
security systems or appliances containing large motors. Theseitems may cause erratic heart rate readouts.
Youmay experiencean erratic readout under the following conditions:
e Gripping the heart rate handlebars too tighL Tryto maintain moderate pressure while holding onto the heart rate handlebars.
e Constant movementand vibration due to constantly holding the heart rate handlebars while exercising.If you are receiving
erratic heart rate readouts, try to only hold the grips tong enough to monitor your heart rate.
• Whenyou are breathing heavily during a workout.
• Whenyour hands are constricted by wearing a ring.
• Whenyour hands are dry or cold. Tryto moisten your palms byrubbing them together to warm.
e Anyone with heavyarrhythmia.
e Anyone with arteriosclerosis or peripheral circulation disorder
• Anyone whoseskin on the measuring palm is especially thick.
If the above tmubbshooting sectbn doesnot remedy the problem, discontinue use and turn the power off, and
contact Sears for service at !-800-4-MY-HOME®.
Thefotbwing information may be asked of you whenyou call Pleasehave these items readily available..
• MofletName
• SeriatNumber
In order for the technician to serviceyour treadmill they may need to ask detailed questions about the symptoms that are occurring.
Some troubleshooting questions that may be asked are..
e How tong has this problem been occurring?
• Does this problem occur with everyuse? With everyuser?
If you are hearing a noise, does it come from the front or the back? What kind of noise is it (thumping. grinding, squeaking,
chirping etc.)?
e Has the machine been lubricated and maintained per the maintenance schedule?
Answering these and other questions will give the technicians the ability to send proper replacement parts and the service necessary
to get you and your HorizonFitness treadmill running again!
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