Ericsson Dialog 3213 User Manual
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Ericsson Dialog 3213 User Manual

System telephone for md110, release bc7-bc10
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User Guide

Dialog 3213
System telephone for MD110, release BC7-BC10

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  • Page 1: User Guide

    User Guide Dialog 3213 System telephone for MD110, release BC7-BC10...
  • Page 2 Welcome Welcome to the User Guide for the Dialog 3213 telephone in the Ericsson Enterprise business communication system MD110, release BC7-BC10. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization.

  • Page 3: Table Of Contents

    All rights reserved. No parts of this publication may be reproduced, stored in retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, Table of Contents page EN/LZT 102 2553 RE © Ericsson Enterprise AB 2001...

  • Page 4: Description

    3x40 characters. See section ”Display information”. Soft keys The functions depend on the traffic state. When you are requested to ”(see display)”, press the required key to access the function. Programming See section ”Programming”. Dialog 3213 Dialog 3213 MD110 MD110 • Menu •...
  • Page 5 For handling calls. Access 1 and 2 are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls. Menu key When the telephone is in idle state, press to switch between ”idle message” and soft key descriptions. Volume control See section ”Adjustments”.

  • Page 6: Incoming Calls

    Lift the handset On any other line key Lift the handset Press the flashing line key Handsfree Press the flashing line key You are connected to the caller via the loudspeaker and microphone. Press to terminate a handsfree call Dialog 3213...

  • Page 7: On Another Extension

    (function key pre-programmed by you). - France-press 4; Sweden-press Answer a second call during an ongoing call If your telephone is pre-programmed with a ”Free on 2nd access” key, you can receive another call, if this function is activated. Press to activate / deactivate When Free on 2nd access is active the lamp is lit.

  • Page 8: Outgoing Calls

    (optional function Least Cost Routing is used in the system), keep waiting. Once a line becomes free you will receive a dial tone. If a warning tone is heard, the selected line is marked “Expensive”. Dialog 3213...

  • Page 9: Last External Number Redial

    * 0 * * * * Dialog 3213 Handsfree With the handset on hook: Dial the number You are connected via the loudspeaker and microphone. Press to terminate a handsfree call Note: You can make your calls faster by using common abbreviated numbers and by using your own programmed abbreviated numbers.

  • Page 10: Save External Number

    To save an external number: Press before you finish the call Note: Function key pre-programmed by system administrator. Redial number Lift the handset Press to redial the number Note: Function key pre-programmed by system administrator. Dialog 3213...

  • Page 11: During Calls

    When the key lamp is lit, the other party´s voice is heard on the loudspeaker. Note: You can adjust the volume, See section ”Adjustments”. From loudspeaking to handsfree Replace the handset Handsfree conversation. From handsfree to loudspeaking Lift the handset and press Press to end the call Dialog 3213...

  • Page 12: From Handset To Handsfree

    From handsfree to handset Lift the handset Conversation via the handset. Mute Press to switch the microphone on or off When the lamp is lit, the person on the line cannot hear what is being said in your room. Dialog 3213...

  • Page 13: Refer Back

    Inquiry Access 1 Access 1 Inquiry Dialog 3213 Inquiry You have speech connection on Access 1 and want to make an inquiry to an internal or external party. Press Note: You can also press Access 2. Call the second party The first party is put on hold (the Access 1 key lamp flashes slowly).
  • Page 14 Only the conference leader can admit participants. During the conference a tone will be heard every 15th second. You have an ongoing conversation (Access 1) and want to establish a telephone conference. You will become the conference leader. Press Note: You can also press Access 2.

  • Page 15: On Hold

    Dialog 3213 On hold You can temporarily put the ongoing call on hold. Calls put on hold can be resumed on your own telephone or another. Individual Press the ongoing call line key and replace the handset The key lamp flashes slowly.

  • Page 16: Send Caller Identity Code At Transfer

    Dialling during a connected call When calling interactive tele services, e.g. telephone banks, you need to use Dual Tone Multi Frequency (DTMF) signals. If your exchange is not already programmed to automatically convert your entered digits into DTMF signals, you need to activate the function during the call.

  • Page 17: When You Receive A Busy Tone

    Dialog 3213 When You Receive a Busy Tone Busy extension or external line If you call an extension and receive a busy tone or get no answer or all external lines are busy you can use these methods: Automatic callback...
  • Page 18 Cancel any single callback Press and dial the extension number Note: To cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension number. Press Cancel all callbacks Press Press Dialog 3213...

  • Page 19: Intrusion On A Busy Extension

    Dialog 3213 Activate call waiting If you urgently wish to contact a busy extension or external line, you can notify it by a call waiting signal. Press Notes: - You can also press: CAW (see display) or Call waiting (function key pre-programmed by you).
  • Page 20 A three party call is established and a warning tone is heard. Note: The Intrusion function might be blocked for use on your extension (programmed by system administrator). If Intrusion is not allowed you will continue to receive busy tone. Dialog 3213...

  • Page 21: Call Forwarding

    Diversion * 2 1 # Dialog 3213 Call Forwarding Diversion If you do not want to be disturbed or will be out of the office, you can have all calls to your extension diverted to a pre-programmed answering position. During diversion you will hear a special dial tone and the diversion lamp indicates that your triple access line is diverted.
  • Page 22 Diversion when there is no answer Press to order Note: Finland and Norway-press The incoming call is diverted after 3 signals. Press Press to cancel Note: Finland and Norway-press Press * 6 1 # # 6 1 # Dialog 3213...
  • Page 23 * 2 1 2 # # 2 1 2 # * 2 1 8 # # 2 1 8 # Dialog 3213 Diversion when caller receives a busy tone Press to order Note: Finland and Norway-press Press Press to cancel...

  • Page 24: Internal Follow-Me

    You can still make calls as usual. Note: If your telephone is programmed with ”Multiple Directory Diversion and Do not disturb” (ask your system administrator), Internal follow-me is ordered and cancelled simultaneously on all lines.
  • Page 25 * 2 1 * # 2 1 * Dialog 3213 Redirect from answering position Press and dial your own extension number * 2 * Note: U.K.-press Press and dial the diversion number Press to redirect Calls are diverted to the answering position.

  • Page 26: External Follow-Me

    You can also use the procedure below. Press Press Bypass diversion If bypass diversion is allowed from your extension, you can bypass an activated diversion/follow-me on a specific extension. Press and dial the extension number Press and wait for answer Dialog 3213...
  • Page 27 Voice mail or a colleague. You can activate the function from your own office telephone or when out of the office, by using the Direct Inward System Access function (DISA). To activate or change to another profile from your...
  • Page 28 The external telephone must be of push button type provided with hash ( # ) and star ( * ) keys or a mobile telephone adapted for dial tone pulses (DTMF). Call the DISA function at your office Dial tone.
  • Page 29 To cancel from an external telephone The external telephone must be of push button type provided with hash ( # ) and star ( * ) keys or a mobile telephone adapted for dial tone pulses (DTMF). Call the DISA function at your office Dial tone.
  • Page 30 • There must be an answering position at the end of every profile (voice mail or operator/secretary) If not, calls might end up unanswered. • Consider what should happen when you are busy on a telephone The available options are: • Activate Free on 2nd (if available) •...

  • Page 31: Setting Form For Search Profiles

    Name: ... Telephone No:... Dialog 3213 Setting form for search profiles Profile 1 Search Type of telephone or Telephone number Ringing time order answering position* * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc. Profile 2 Search Type of telephone or Telephone number Ringing time...

  • Page 32: Internal Messages

    The program key lamp turns on and all other lamps turn off. Press Note: Function key pre-programmed by system administrator. The number that requested message waiting is shown in the display. Press to finish procedure Cancel MMW at your own extension Press Press Dialog 3213...
  • Page 33 Dial the extension number Press Message waiting (optional) If assigned this function and your telephone is diverted to an interception computer, a function key (programmed by the system administrator) will flash when there are messages stored for you in the computer. The messages will be printed out on a printer connected to the computer.

  • Page 34: Voice Mail

    You can choose to divert all incoming calls to your mailbox, or calls when there is no answer, or calls when your telephone is busy. When you enter your mailbox, you will hear recorded instructions how to handle listening, recording, storing and deleting messages, and how to change your security code.
  • Page 35 Code at delivery = your extension number. From another telephone: Dial the number to the voice mail system If you are asked to enter your security code (the used telephone has a mailbox of its own): Press Enter your mailbox number...
  • Page 36 Leave the old greeting unchanged Enter a new code,1-6 digits Only digits are allowed, no star ( )! No security code Listen to the recording Re-record the greeting Store the greeting Leave the old greeting unchanged Repeat the new code Dialog 3213...

  • Page 37: Information

    * 2 3 * ( 0 - 9 ) * 0 9 1 5 # 2 3 # Dialog 3213 Information Absence information (optional) To be used during absence to inform callers about the reason and time or date of your return. If you are authorized, you can also enter absence information on another extension from your own extension.
  • Page 38 Cancel for another extension Press Dial the extension number and press Note: If the special dial tone is received, the authorization code for the other extension is required. Add the code and press before pressing the Clear key. Press Dialog 3213...

  • Page 39: Abbreviated Numbers

    (by the system administrator). Lift the handset and dial the common abbreviated number Individual abbreviated numbers You can program up to ten frequently used telephone numbers on the digit keys 0-9 and use them as individual abbreviated numbers (if this function is allowed).
  • Page 40 20 characters in a number. Erase one programmed number Press and dial selected digit Note: Finland-press Press Erase all programmed numbers Press Press * 51 * (1-9) ”, which indicates the # 51 * (1-9) Dialog 3213...
  • Page 41 Dialog 3213 Dial-by-name (optional) By use of the Integrated Telephone Directory you can search for a name, group, operator, etc. via your display and then call the wanted person or group by use of a soft-key below the display. Press (see display)
  • Page 42 If there is additional information in the directory for the name being displayed, this is shown under the name, e.g. company, country, etc. The display will inform if no name matches your search and show the name alphabetically preceding the entered one. Dialog 3213...

  • Page 43: Dial By A Function Key

    Program Both telephone numbers and function codes can be programmed on a function key. Press Press the selected function key and dial the telephone number or function code Press the function key again Press to finish programming Assign the key.

  • Page 44: Call Metering

    The display changes and the elapsed time is shown. Press to stop the timer function (see display) Press to exit the timer function (see display) Note: Timer can be activated when your telephone is idle, ready for dialling, during an outgoing call or when in speech connection.
  • Page 45 Call Metering Other functions These functions are also available, during timer mode: Press to show date (see display) Press to display time measurement (see display) Press to clear time measurement (see display) Dialog 3213...

  • Page 46: Group Facilities

    Calls to the alternative group can only be answered when there are no calls to your own group. Common bell group Calls are signalled on a common bell. Press to answer Notes: - You can also press PICK (see display). - Finland and Sweden-press Dialog 3213...

  • Page 47: Group Hunting

    * 2 1 * # 2 1 # Dialog 3213 Group hunting As a member of a group of extensions that is called by a common number, you can temporarily leave the group. Press and dial your own extension number * 2 * Note: U.K.-press...

  • Page 48: Other Useful Facilities

    Other Useful Facilities Account code (optional) This function is used to charge a call to an account number or to prevent unauthorised calls from your telephone. The account code can have 1 to 15 digits. Press Note: Finland and Norway-press Enter the account code and press Dial tone.

  • Page 49: General Cancellation

    Automatic answer # 0 0 1 # Dialog 3213 Immediate speech connection You automatically answer a call without lifting the handset or pressing any keys. The function can be permanently active or activated by use of a function key (programmed by system administrator).

  • Page 50: Night Service

    ”Common bell group”. Flexible night service This function permits you to order an external line and connect it directly to your telephone. Ask your operator for the external line numbers. To order flexible night service Press and dial the digit or digits to get a line...

  • Page 51: Hot Line

    Data communication Your telephone can be used together with a PC as an integrated voice and data terminal. Contact your system administrator if you require this function.

  • Page 52: Additional Directory Number

    Your incoming calls can be answered on any of these telephones by just pressing your dedicated key. In idle state this key can be assigned to call your number by just pressing the key. Contact your system administrator if you require this function. Dialog 3213...

  • Page 53: Malicious Call Tracing

    The system acknowledges with different tones whether the tracing request was accepted or rejected. Headset If your telephone is equipped with Option unit DBY 410 02, the following headset functions are available. Note: How to install Option unit and headset, see installation instruction provided with the Option unit.

  • Page 54: Make Calls

    Press to toggle between headset with or without loudspeaking Headset to handsfree Press Press the headset key Note: Function key pre-programmed by system administrator. Handsfree to headset Press the headset key Note: Function key pre-programmed by system administrator. Dialog 3213...
  • Page 55 You will just be charged for the call to the office. The external telephone must be of push button type provided with hash ( # ) and star ( * ) keys or a mobile telephone adapted for dial tone pulses (DTMF).
  • Page 56 The key lamp is switched on and will flash when new unanswered calls have been logged, since last time the key was activated. Your telephone must be idle and unlocked to be able to browse the log. To browse the number log...

  • Page 57: Paging (Optional)

    Paging (optional) Persons equipped with a wireless paging receiver or assigned to a lamp signal, can be paged from a telephone set. Depending on the type of paging system it is possible to send digit messages or voice messages to the paged person.

  • Page 58: Paging Receivers With A Display

    * 8 2 * * 8 2 # * 8 1 * To answer From any telephone within the system and within the predetermined paging time: Press Dial your own extension number and press Or if only one paging call is permitted at the time:...
  • Page 59 If expected, wait for the paged person to call back. To answer From the nearest telephone within the system: Call the extension number shown in the display of your paging receiver. If zeros are shown it indicates that you are being paged from an external subscriber.

  • Page 60: Paging Receivers With Voice Message

    If your paging receiver has bothway voice connection, press the answer button to speak. If no bothway connection exists, take the appropriate action according to the message or answer the paging in the same way as paging without a voice message. Dialog 3213...

  • Page 61: Alarm Paging

    * 8 1 0 * * 8 1 0 * * 8 2 0 * * 8 2 0 * Dialog 3213 Alarm paging To initiate Press Dial the extension number and press Wait for the acknowledgement tone. Replace the handset...

  • Page 62: Authority

    Special dial tone. Dial to deactivate Press to finish activation/deactivation Note: If your telephone is programmed with ”Multiple Directory Diversion and Do not disturb” (ask your system administrator), DND is ordered and cancelled simultane- ously on all lines. (This function is only available in newer versions of the telephone exchange).

  • Page 63: Group Do Not Disturb

    * 2 5 * # 2 5 * * 6 0 * Dialog 3213 Group do not disturb If your extension is defined as a master extension (programmed by system administrator), you can mark a group of extensions as Group do not disturb. The group can be bypassed by you.
  • Page 64 Authorization code, common (optional) If you are assigned to use a common authorization code (1 to 7 digits) you can temporarily change any used telephone within the exchange to the authority level connected to this code. You can use the code for one call only or you can open the phone for some calls and lock it when leaving the phone.
  • Page 65 You can also temporarily change any other used telephone within the exchange to the same authority level as you have on your own phone.
  • Page 66 Enter authorization code and press Verification tone. Note: You can also press OPEN (see display), enter the code and press ENTER (see display). To assign your own authority level to another telephone Press Enter authorization code and press Verification tone.

  • Page 67: Programming And Adjustments

    Remove the transparent cover and write the function name or telephone number beside the key. Note: To erase a programmed function, press the Clear key, instead of the telephone number or function code, in the sequence above. Programming and Adjustments...

  • Page 68: Functions And Required Data

    Immediate speech connection • Individual external line • Last external number redial • Malicious call tracing • Manual message waiting • Multiple representation • Name and number log Finland France Sweden No. + No. + + External line number + Dialog 3213...

  • Page 69: Programming Of Ringing Signals

    Program Access 1 Program Dialog 3213 Programming of ringing signals You have 6 programmable ringing signals on your telephone. The different signals can be programmed on access lines, additional lines and multiple represented lines. Press Press the corresponding line key A digit (0-6) is shown in the display.

  • Page 70: Handset And Loudspeaker Volume

    Programming of ringing signal tone character There are 10 different programmable ringing signal tone characters on your telephone, each corresponding to a digit between 0 and 9. Note: If you use melodies to signal incoming calls, this will replace the tone character. See section "Melody ringing".

  • Page 71: Silent Ringing

    You can supress the ringing signal for an incoming call. Note: This function is only available in newer software versions of your telephone. If the Mute key lamp is turned on when you press the key in idle state, your telephone supports this function.

  • Page 72: Melody Ringing

    Programming and Adjustments Program Melody ringing If you want personal melodies when your telephone rings, you can program one melody to signal an internal call, a second melody for an external call and a third melody to signal a callback call.
  • Page 73 Access 1 Access 2 Inquiry Program Program Dialog 3213 Press the key for the requested type of call: If there is a current melody, the melody is played and the last 19 notes or signs are displayed. Press for internal calls...
  • Page 74 A + is shown in front of the note to indicate the higher octave. Example: 30 to get +e Press to increase or decrease the pitch for the inserted note Press once for sharp pitch, twice for flat pitch and three times to get the normal pitch. Dialog 3213...
  • Page 75 2 2 2 6 5 4 5 * * * * Dialog 3213 Press to move the cursor to the left or to the right Keep pressed to go to the beginning or to the end. Press to listen to the entered notes Press to erase the note to the left of the cursor Keep pressed to erase all the notes.

  • Page 76: Audible Signals

    Intrusion tone * Conference tone Verification tone Warning tone, expensive route Intrusion tone is only available on newer versions of the telephone exchange. Audible Signals The following different tones and signals are sent from the exchange to your telephone. Tone characteristics The tones shown in this section are the most used tones worldwide.

  • Page 77: Ringing Signals

    External ringing signal Recall signal (automatic callback reminder) Dialog 3213 Ringing signals Three different ringing signals inform you about the type of the incoming call. The signals shown in this section are the most used signals worldwide. Many markets use signals that are adapted for the local standards.

  • Page 78: Visible Signals

    The function is not active. Steady light Function is active or supervised line is busy. Slowly flashing lamp The line (or function) is put on hold. Rapidly flashing lamp An incoming call. Light with short breaks Ongoing call. Dialog 3213...

  • Page 79: Display Information

    The display gives you feedback information such as time and date, traffic state and connected telephone numbers. The following displays show examples of the different states your telephone is in. Idle telephone When your phone is idle, the upper line shows general information.

  • Page 80: Incoming Call

    When you receive an incoming call the middle line flashes the calling party´s extension number. If a diverting extension is calling, the middle line shows the diversion information. The calling party´s number is flashing. Number 22222 has dialled number 44444 and the call is directly diverted to you. Dialog 3213...

  • Page 81: Soft Keys

    Last number redial Lock the telephone Malicious call tracing Show next logged number Unlock the telephone Paging Group call pick-up Reset time measurement Enter a space when writing names Search Start/Stop time measurement Display time measurement Timer Scroll up Dialog 3213...
  • Page 82 2 German 3 Spanish 4 Italian 5 _______ 6 _______ 7 _______ 8 _______ 9 _______ Note: By default 5-9 are programmed for English. To be changed locally to other languages. To choose a language Press Enter the language code Press Dialog 3213...

  • Page 83: Option Unit/Vocabulary

    One or more additional extension numbers can be assigned to your telephone, these are programmed on free function keys. A message shown in the display when the telephone is idle. This message is programmed by your system administrator. Your extension number can be represented on a function key on other extensions (two or more).

  • Page 84: Installation

    Installation Press to decrease angle Installation Install stand and adapt telephone Pull to increase angle Tiltable display Adjustable angle Dialog 3213...

  • Page 85: Install Cables

    Dialog 3213 Install cables Cable to handset Cable to exchange Space for personal directory list(optional) Wallmounting screw holes Template holes for wallmounting of telephone (copy this page). Wall mounting handset hook Installation 54 mm...

  • Page 86: Install Keypanel

    Installation Install keypanel Remove the small plastic plate, marked DSS, i.e. with a screwdriver and connect the cable Attach key-panel unit Secure with screws Install stand Dialog 3213...

  • Page 87: Labels

    Dialog 3213 Labels Copy these labels and use the copies for your own labelling. Dialog 3213 Dialog 3213 Program • • • • • • Transfer • Inquiry • Access 2 • • Access 1 MD110 MD110 Menu Labels...

  • Page 88: Index

    General cancellation 49 Group do not disturb 63 Group facilities 46 Group hunting 47 Group listening (loudspeaking) 11 Handset and loudspeaker volume 70 Handset to handsfree 12 Handsfree to handset 12 Headset 53 Hot line 51 Immediate speech connection 49 Dialog 3213...
  • Page 89 Handsfree 9 Individual external line 9 Internal calls 8 Last external number redial 9 Save external number 10 Dialog 3213 Paging 57 Alarm paging 61 Paging receivers with a display 58 Paging receivers with voice message 60 Paging receivers without a display and...
  • Page 91 Dialog 3213 Copy this easy guide and put it in the optional pull-out leaf underneath your telephone. Note: This easy guide shows the most common function codes. Differing codes for specific markets are not shown. Easy Guide Function Activate Automatic callback Busy extension or no reply 6 external No.

  • Page 92: Ericsson Enterprise Ab

    Ericsson Enterprise AB All rights reserved. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Also visit us on www.ericsson.com/enterprise We integrate computer and telephony applications on the desktop. We enable coordination of all business interactions over the media of choice.

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