Ericsson Dialog 3413 User Manual
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Ericsson Dialog 3413 User Manual

Ip telephone dialog 3413
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IP Telephone Dialog 3413
BusinessPhone Communication Platform
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  • Page 1: User Guide

    IP Telephone Dialog 3413 BusinessPhone Communication Platform User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: • Width: 15,4 cm (Important!) •...
  • Page 2 Welcome Welcome Welcome to the User Guide for the IP telephone Dialog 3413 in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of: • BusinessPhone 50 • BusinessPhone 128i • BusinessPhone 250 The features described in this User Guide are related to version 5.1 of the BusinessPhone Communication Platform.

  • Page 3: Table Of Contents

    Settings and Programmable Functions ... 52 Call List ............58 Phone Book ........... 61 Tones and Signals .......... 65 Useful Hints ............ 66 Installation ............67 Troubleshooting ..........70 Glossary ............71 Index .............. 73 BusinessPhone – IP Telephone Dialog 3413...

  • Page 4: Description

    “(see display)”, press the required key to access the function. Programmable keys Storing numbers, program functions. Can be programmed as speed dial keys, function keys, etc. See section “Program a function on a programmable key” on page 57. BusinessPhone – IP Telephone Dialog 3413...
  • Page 5 To enable hands free/loudspeaker connection. Clear To disconnect calls or to clear the display in programming. Handset with hearing aid function Please note: The handset may retain small metal objects in the earcap region. BusinessPhone – IP Telephone Dialog 3413...

  • Page 6: Log On / Log Off

    Settings Erase Log on Note: An external 24 volt AC/AC adapter powers the Dialog 3413 IP phone. The power must be connected to the telephone before use. If the power fails, your IP phone will not work. Log on Enter your extension number and press (see display)

  • Page 7: Incoming Calls

    The rejected call is added to the call list, see section “Call List” on page Handsfree Line Press without lifting the handset Press without lifting the handset You are connected to the caller via the loudspeaker and microphone. Press to terminate a handsfree call BusinessPhone – IP Telephone Dialog 3413...

  • Page 8: Answer A Second Call

    Lift the handset to receive the new call After finishing the new call: Replace the handset Your first call will be signalled on your phone. Lift the handset to receive the first call again BusinessPhone – IP Telephone Dialog 3413...

  • Page 9: Outgoing Calls

    Handsfree Without lifting the handset, just press the Line key, or the loudspeaker key, or the first digit of the number. The call is in handsfree mode, via the loudspeaker and microphone. BusinessPhone – IP Telephone Dialog 3413...

  • Page 10: Last External Number Redial

    You have to answer within eight seconds otherwise the call-back service is cancelled. Lift the handset when you are called back The requested extension is called automatically. BusinessPhone – IP Telephone Dialog 3413...

  • Page 11: Busy Extension

    Note: If you still hear the busy tone, then your extension does not have the authority to intrude or the desired extension is protected against intrusion. BusinessPhone – IP Telephone Dialog 3413...

  • Page 12: During Calls

    Press to switch the loudspeaker on You are now in the group listening mode. Replace the handset Handsfree conversation. Note: You can adjust the volume, see section “Handset and loudspeaker volume” on page Press to end the call BusinessPhone – IP Telephone Dialog 3413...

  • Page 13: From Handsfree To Handset

    Refer back You can switch between connected parties: Line Switch between calls Line Press to terminate The ongoing call is terminated. The other call is connected. BusinessPhone – IP Telephone Dialog 3413...
  • Page 14 (if camp-on is allowed). Call-back You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again. BusinessPhone – IP Telephone Dialog 3413...
  • Page 15 In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system. Replace the handset to leave the conference BusinessPhone – IP Telephone Dialog 3413...

  • Page 16: Call Forwarding

    Diversion on busy If your extension is busy and you receive an incoming call (internal or external), your system administrator can program your extension to automatically divert the call to a programmed diversion address. BusinessPhone – IP Telephone Dialog 3413...

  • Page 17: Fixed Diversion

    This function directs your calls to a pre-programmed answering position (e.g. secretary). Activate fixed diversion u *21# Lift the handset and dial to activate diversion Cancel diversion u #21# Lift the handset and dial to cancel diversion BusinessPhone – IP Telephone Dialog 3413...

  • Page 18: Individual Diversion

    A special dial tone reminds you that call forwarding is active. Note: An individual internal diversion cannot be activated if an individual external diversion is already activated. Cancel internal diversion Lift the handset #21# Dial BusinessPhone – IP Telephone Dialog 3413...
  • Page 19 Divert your calls to an external position. Lift the handset *22*# Dial to activate the programmed external diversion You can make outgoing calls as usual. A special dial tone reminds you that call forwarding is active. BusinessPhone – IP Telephone Dialog 3413...

  • Page 20: Follow Me

    Special dial tone. Cancel follow me Follow me and individual diversion can also be cancelled from the answering position. Lift the handset #21* Dial Dial your number Press to cancel follow me Dial tone. BusinessPhone – IP Telephone Dialog 3413...

  • Page 21: Bypass Call Forwarding

    Lift the handset *60* Dial Enter extension number Press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated. BusinessPhone – IP Telephone Dialog 3413...

  • Page 22: Information

    You can inform your callers with: 1) Pre-defined texts Enter the reason for your absence and the date and time of your return. 2) Voice information Record a voice message and name the reason of your absence. BusinessPhone – IP Telephone Dialog 3413...

  • Page 23: Enter Information

    External callers will be routed to the operator who also has access to your absent info. Pre-defined texts example: Vacation, back June 27 Lift the handset *23* Press Enter code 0627 Enter month and day Press Information active. BusinessPhone – IP Telephone Dialog 3413...
  • Page 24 Lift the handset #23*# Press to deactivate and save for later use Information is passive. Use saved information When the information is switched off: Lift the handset *23*# Press to activate saved info Information is active. BusinessPhone – IP Telephone Dialog 3413...

  • Page 25: Internal Messages

    Replace the handset to finish the procedure Continue with any of the message functions If you want to change your password again, it is possible from the message system or via the function “Select password” on page 47. BusinessPhone – IP Telephone Dialog 3413...

  • Page 26: Send Message

    To send a “call me” message. Press to send Voice To send a voice message. Press and speak Press to play-back and listen to your recording Press and speak to re-record Press to send BusinessPhone – IP Telephone Dialog 3413...

  • Page 27: Check And Store Received Messages

    “Call me” messages will call the sender automatically (these messages cannot be stored). Note: Depending on the configuration, you might be asked for your password before you can retrieve your messages. See section “Security” on page BusinessPhone – IP Telephone Dialog 3413...

  • Page 28: Forward A Voice Message

    Note: The forwarded message is a copy, i.e. it can be deleted without deleting the original message. Repeat the procedure to forward the message to another mailbox Replace the handset to finish the procedure BusinessPhone – IP Telephone Dialog 3413...

  • Page 29: Dictaphone Function

    Dial and record your message The maximum recording time is four minutes and 15 seconds. Select options below: Press to play-back Press and speak to re-record Press to stop the recording and save the message BusinessPhone – IP Telephone Dialog 3413...

  • Page 30: Mailbox System

    *21* Lift the handset and dial Dial the number to the mailbox system Please ask the system administrator for your defined mailbox system number. Press Deactivate u #21# Lift the handset and dial BusinessPhone – IP Telephone Dialog 3413...
  • Page 31 The following mailbox functions can also be used from an external position: • Change password • Check and store received messages • Forward a voice message • Send message • Outcall (External) notification • Personal greeting BusinessPhone – IP Telephone Dialog 3413...

  • Page 32: Outcall (External) Notification

    The time is entered in 24h-format, e.g. 2030 for half past eight with values automatically set to even quarters, i.e. 2013 will be 2015. Note: The notification number and time must be programmed before you activate the notification. Replace the handset to finish the procedure BusinessPhone – IP Telephone Dialog 3413...

  • Page 33: Personal Greeting

    When you activate the diversion, the recorded greeting is played to the next caller. Replace the handset to finish the procedure Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information. BusinessPhone – IP Telephone Dialog 3413...

  • Page 34: Abbreviated Numbers

    External numbers are stored centrally in your BusinessPhone Communication Platform. Common abbreviated numbers can be dialled from every extension that has the authority to do so. Lift the handset Dial the common abbreviated number Please refer to your telephone directory. BusinessPhone – IP Telephone Dialog 3413...

  • Page 35: Individual Abbreviated Numbers

    Press Cancel one specific individual abbreviated number Lift the handset #51* Press Enter an abbreviated number between 0 and 9 and press Cancel all individual abbreviated numbers Lift the handset #51# Press Confirmation tone. BusinessPhone – IP Telephone Dialog 3413...
  • Page 36 Press to store the number (see display) Exit Press (see display) Exit Press again to exit to the settings menu (see display) Note: You can remove the transparent cover in order to write the names beside the keys. BusinessPhone – IP Telephone Dialog 3413...

  • Page 37: Group Facilities

    If no one answers this call before the programmed time, the call is forwarded to the programmed answering position (e.g. operator). Note: If all members in a hunt group are busy, the call-back or intrusion functions are not available. BusinessPhone – IP Telephone Dialog 3413...
  • Page 38 Lift the handset and dial Dial the hunt group code Please ask your system administrator for the configured number. Press To log out from all hunt groups: u #28* Lift the handset and dial Press BusinessPhone – IP Telephone Dialog 3413...

  • Page 39: Common Bell

    The other extensions will receive the “number unobtainable” tone. This will also happen if you dial the common bell pick-up code and there are no calls waiting at the common bell extension. BusinessPhone – IP Telephone Dialog 3413...

  • Page 40: Other Useful Facilities

    (00-23) hour + (00-59) minute. When the time is reached your phone rings with recall signal. Note: If you receive busy tone, your extension does not have the authority to set a reminder. Cancel reminder Lift the handset #32# Dial to cancel all settings BusinessPhone – IP Telephone Dialog 3413...

  • Page 41: Automated Attendant

    After you have answered the doorphone, you can open the door making an inquiry to the door-opener’s directory number Line Press Dial the door-opener´s directory number Please ask your system administrator for the number. BusinessPhone – IP Telephone Dialog 3413...

  • Page 42: Account Number

    “Direct Inward System Access (DISA)” on page 43. Verified or own account number Before an outgoing call: Lift the handset Dial Enter account number and press Valid digits 0-9. Internal dial tone. Make the external call. BusinessPhone – IP Telephone Dialog 3413...

  • Page 43: Direct Inward System Access (Disa)

    Dial the external number Use the external diversion function Procedure, see section “Call Forwarding” on page 16. Note: If you program a new diversion address, remember to reset it when you return to your office. BusinessPhone – IP Telephone Dialog 3413...

  • Page 44: Tandem Configuration

    Replace the handset For incoming calls: • The “secondary” telephone cannot be called and the “primary” telephone works as a normal “stand-alone” telephone. For outgoing calls: • Both telephones are treated as 2 separate extensions. BusinessPhone – IP Telephone Dialog 3413...
  • Page 45 Other Useful Facilities Transferring a call between members of a tandem unit Line Press Dial own directory number Replace the handset BusinessPhone – IP Telephone Dialog 3413...

  • Page 46: Security

    Block extension Lift the handset *72# Dial to block your extension Verification tone. Un-block extension Lift the handset #72* Dial Dial your password Press to re-open Verification tone. Your extension is open for use. BusinessPhone – IP Telephone Dialog 3413...

  • Page 47: Select Password

    See section “Internal Messages” on page Lift the handset #*72* Dial to select a new password Dial your present password The default password is “0000”. Press Dial your new password Press Verification tone. BusinessPhone – IP Telephone Dialog 3413...

  • Page 48: Bypass Blocked Extension

    This makes it possible to make a call on another, blocked extension, by using your password. Lift the handset *72* Dial Dial your password Press Dial your extension number Press Dial tone. You can make one call from the blocked extension. BusinessPhone – IP Telephone Dialog 3413...

  • Page 49: Least Cost Routing

    LCR code before you dial an external number. Lift the handset Dial the LCR code Please ask your system administrator for the LCR code. Dial the digit(s) for external call access and the external number BusinessPhone – IP Telephone Dialog 3413...

  • Page 50: Isdn Facilities

    When you answer an incoming external call on your phone (or from another phone), you will see the caller’s number on the display. Your public number will be sent to the caller. BusinessPhone – IP Telephone Dialog 3413...

  • Page 51: Answer An Incoming Call From An Isdn-Line

    12 May 2001 Incoming... 431811004736 Reject Example 2: The caller has activated “number secrecy” or the public net cannot provide the calling number. (The calling number will be suppressed.) 12:11 12 May 2001 Incoming... Reject BusinessPhone – IP Telephone Dialog 3413...

  • Page 52: Settings And Programmable Functions

    12:11 12 May 2001 ANDREAS ANDERSEN 205 Log off Settings CallList PhoneBook Settings Press (see display) Settings Programmable Keys Exit Previous Next Select Next Press to display the time and date menu (see display) BusinessPhone – IP Telephone Dialog 3413...
  • Page 53 Wd DD-MM-YYYY (e.g. Th 11-05-2002) Save Press to save the new format (see display) Exit Press to exit to the time and date menu (see display) Exit Press again to exit to the settings menu (see display) BusinessPhone – IP Telephone Dialog 3413...
  • Page 54 Press to go back to the previous menu without storing (see display) Next Press to change the time format between 24 and 12 hour mode (see display) Save Press to save the new format (see display) Exit Press to exit (see display) BusinessPhone – IP Telephone Dialog 3413...
  • Page 55 Press to go back to the previous menu without storing (see display) Next Press to change the language (see display) Save Press to save the new language (see display) Exit Press to exit (see display) The phone returns to normal state. BusinessPhone – IP Telephone Dialog 3413...

  • Page 56: Ringing Signal Tone Character

    Press to change the volume Note: You can also set the hearing level of the handset via the settings menu. Two different levels are available. See previous sections on how to access the settings menu. BusinessPhone – IP Telephone Dialog 3413...
  • Page 57 A maximum of 24 digits. Press to activate the individual diversion Verification tone. Save Press to store the number (see display) Exit Press (see display) Exit Press again to exit to the settings menu (see display) BusinessPhone – IP Telephone Dialog 3413...

  • Page 58: Call List

    COOPER CAROL more... Previous Next Call more... Press to get more options (see display) The edit menu is displayed. Next Press to see the next call (see display) Call Press to call (see display) BusinessPhone – IP Telephone Dialog 3413...
  • Page 59 Settings 2Missed PhoneBook 2Missed Press (see display) <02>Incoming 12:11 12 May 2001 COOPER CAROL more... Previous Next Call more... Press (see display) <02> Incoming 12:11 12 May 2001 COOPER CAROL Exit Back Delete AddPhBook BusinessPhone – IP Telephone Dialog 3413...
  • Page 60 Press to edit the number before you add it to the phone book (see display) Via the display options you can change or erase the name and number before you add it to the phone book. PhoneBook Add COOPER CAROL Exit Number Erase Save BusinessPhone – IP Telephone Dialog 3413...

  • Page 61: Phone Book

    Enter the first character(s) of the name and press (see display) The first name beginning with the selected character is displayed. PhoneBook Dial Name BURNES BOB Exit Previous Next Call Call Press to make the call (see display) BusinessPhone – IP Telephone Dialog 3413...
  • Page 62 Edit Press to save and go back to the settings menu (see display) The name and number is stored in the phone book. Edit Press to edit the name and number again (see display) BusinessPhone – IP Telephone Dialog 3413...
  • Page 63 If you want to delete a name from the phone book, just press Save Number Press (see display) Save Enter the new number and press (see display) The new name and number is stored in the phone book. BusinessPhone – IP Telephone Dialog 3413...
  • Page 64 Delete Press (see display) PhoneBook Delete BURNES BOB Cancel Press to delete the name and number (see display) The name and number is deleted from the phone book. Cancel Press to abort (see display) BusinessPhone – IP Telephone Dialog 3413...

  • Page 65: Tones And Signals

    ((Sent to all parties during intrusion) Conference tone - repeated after 15 s (Sent to all participants in a conference) Note: The tones in this guide refer to the standard system but may vary between countries. BusinessPhone – IP Telephone Dialog 3413...

  • Page 66: Useful Hints

    Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by re-programming your system. Please ask your system administrator or contact our service center for more information. BusinessPhone – IP Telephone Dialog 3413...

  • Page 67: Installation

    You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in “LINE”. Change cables To remove a cable, push down the plug’s stop. Use a screw-driver to unlock the stop. BusinessPhone – IP Telephone Dialog 3413...

  • Page 68: Wall Mounting Handset Hook

    Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook. Install stand and adjust telephone Press to decrease angle Pull to increase angle Tiltable display Adjustable angle BusinessPhone – IP Telephone Dialog 3413...

  • Page 69: Placing The Telephone

    Do not use rough rags, solvents or aggressive cleaning fluids. Any damages of the telephone, that are caused by non-observance of these instructions, are not part of the liability given by the manufacturer. BusinessPhone – IP Telephone Dialog 3413...

  • Page 70: Troubleshooting

    If that telephone is working properly, the problem is probably in your telephone, contact your system administrator. 4. Check for operational problems If operational problems are found, the problem is in the telephone network, contact the local telephone service or the local telephone company. BusinessPhone – IP Telephone Dialog 3413...

  • Page 71: Glossary

    Forwarding” on page 16. See section “Outgoing Calls” on page 9. Diversion Bypass This is useful for letting urgent calls through to an extension where diversion is active. See section “Call Forwarding” on page 16. BusinessPhone – IP Telephone Dialog 3413...
  • Page 72 1.”Call me” message. “Useful Hints” on page 66. 2. Voice message. Trunk line See section “Internal Messages” on page 25. A trunk line is the same as an external line. Can be either digital or analog. BusinessPhone – IP Telephone Dialog 3413...

  • Page 73: Index

    Doorphone 41 Adjust telephone 68 During Calls 12 Cables 67 Conference 15 Cleaning the telephone 69 Group listening 12 Placing the telephone 69 Handsfree 12 Stand 68 Inquiry 13 Wall mounting 68 Loudspeaker 12 BusinessPhone – IP Telephone Dialog 3413...
  • Page 74 Transfer 14 Doorphone 41 Troubleshooting 70 Reminder 40 Fault check list 70 Tandem configuration 44 Useful Hints 66 Outcall (External) notification 32 Volume 56 Outgoing Calls 9 Wall mounting handset hook 68 Automatic call-back 10 BusinessPhone – IP Telephone Dialog 3413...

  • Page 75: Answer Calls

    Quick Reference Guide Log on / Log off Conference Log on Log on: Ext. No. Ongoing conversation: Line Call 3rd party Password Log on Line (To establish) Replace handset (To leave) Log off Log off: Transfer Answer calls Transfer a call: Line Call 3rd party Answer:...
  • Page 76 Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world. © Ericsson Austria GmbH 2002...

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