Ericsson Dialog 3213 User Manual
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Ericsson Dialog 3213 User Manual

Businessphone communication platform
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BusinessPhone Communication Platform
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  • Page 1: User Guide

    Dialog 4223 Professional / Dialog 3213 Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: • • • • This text should then be hidden.
  • Page 2 EN/LZTBS 160 1322 R1A © Ericsson Enterprise AB 2003 BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 3: Table Of Contents

    Other Useful Features ... 86 Write Text ... 95 Settings ... 96 Accessories ... 105 Useful Hints ... 111 Glossary ... 112 Installation ... 115 Index ... 126 Quick Reference Guide ... 131 BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 4: Welcome

    The User Guide describes the facilities of the BusinessPhone Communication Platform and the Dialog 4223 Professional / Dialog 3213 with a default programming. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

  • Page 5: Declaration Of Conformity

    Hereby, Ericsson Enterprise AB, S-131 89 Stockholm, declares that this telephone is in conformity with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC. Details to be found at: http://www.ericsson.com/sdoc BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 6: Description

    Description Description Dialog 4223 Professional BusinessPhone – Dialog 4223 Professional / Dialog 3213...
  • Page 7 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Display 3x40 characters. See section Menu Function keys The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function.
  • Page 8 Note: Use only optional key panels of type DBY 419 01. Loudspeaker Handset with hearing aid function Please note: The handset may attract and retain small metal objects in the earcap region. BusinessPhone – Dialog 4223 Professional / Dialog 3213 Professional” on page 107.
  • Page 9 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Dialog 3213 Executive Description...
  • Page 10 Line key 1 for in and outgoing calls. b. Save or redial an external number. See section on page 21. Volume control To adjust the volume. Also space/backspace in writing mode. BusinessPhone – Dialog 4223 Professional / Dialog 3213 “Display info” on page 14. “Absence Information” on “During...
  • Page 11 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Mute To switch the microphone on or off. See section page 33. Loudspeaker on/off To switch the loudspeaker on or off. See section page 33. Clear To disconnect calls or to clear the display in programming.
  • Page 12 Dialog 4223 Professional and the Dialog 3213 Executive. In this user guide you will only find illustrations of the Dialog 4223 keys. If you are using the Dialog 3213 Executive, please refer to the table below to find out the appropriate key combination.

  • Page 13: Lamp Indications

    Ô Ö Ô Õ Ô BusinessPhone – Dialog 4223 Professional / Dialog 3213 Lamp indications The key lamps on your telephone indicate with different signals the traffic state of the ongoing call or function. Extinguished lamp The function is not active.

  • Page 14: Display Info

    BURNES BOBBY During an incoming external call the middle line shows the other party’s number and status (if connected to an ISDN-trunk line). 12 May 10:35 +15° 431811005446 BusinessPhone – Dialog 4223 Professional / Dialog 3213 redial prog SPEECH FREE call-back...

  • Page 15: Status Information

    PARKED CALL RECALL SPEECH UNAVAILABLE UNKNOWN WAIT & +15°^ BusinessPhone – Dialog 4223 Professional / Dialog 3213 Status information Status information during internal calls: The called number is blocked. The called extension is busy. Incoming call. Conference. Congestion in the system.

  • Page 16: Dial Tone

    (Sent to all parties during Intrusion) Conference tone (Sent to all participants in a Conference) Tones Tones are audible in the handset. - repeated after 4 s - repeated after 4 s - repeated after 15 s BusinessPhone – Dialog 4223 Professional / Dialog 3213...
  • Page 17 Internal ringing signal External ringing signal Automatic Callback signal BusinessPhone – Dialog 4223 Professional / Dialog 3213 Signals Ringing signals are emitted from the phone. - repeated after 4 s - repeated after 4 s Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries.

  • Page 18: Incoming Calls

    Press without lifting handset. Press without lifting handset. You are connected to the caller via the loudspeaker and microphone. Press to terminate a handsfree call. BusinessPhone – Dialog 4223 Professional / Dialog 3213 “ISDN Facilities” on page 79. A trunk...
  • Page 19 Line 2 Ö Ô Line 1 í BusinessPhone – Dialog 4223 Professional / Dialog 3213 On another extension You can answer a call to another extension from any phone in your office. Call the ringing extension. You receive busy tone.

  • Page 20: Silent Ringing

    This function is useful if you do not want to be disturbed by the ringing of the telephone. Incoming calls will only be indicated on the display and by the flashing Line key. Note: For the Dialog 3213 this function requires the release number R9B or higher, see the underside of your telephone.

  • Page 21: Outgoing Calls

    í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make calls How to make internal and external calls.

  • Page 22: Last External Number Redial

    Previously saved number is erased. Save number Before you quit the call: Press (see display). Redial number Press to redial the saved number (see display). BusinessPhone – Dialog 4223 Professional / Dialog 3213 Redial” on page 24.

  • Page 23: Automatic Callback

    í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Automatic Callback You call an extension and receive busy tone or get no answer. 12 May 10:35 +15° BURNES BOBBY camp-on call-back Press (see display). Verification tone. Replace the handset or press to finish the procedure.

  • Page 24: Automatic Redial

    The display shows: AUTO REDIAL CALL ANDERSEN ANDREAS directory Lift the handset when you are called back. (You can also press the Line or Loudspeaker key to answer in handsfree mode.) BusinessPhone – Dialog 4223 Professional / Dialog 3213 redial prog...
  • Page 25 Pause Auto Redial Õ Ô Pause Auto Redial BusinessPhone – Dialog 4223 Professional / Dialog 3213 Notes: It is not possible to do a new request on a key holding an already activated request until the existing one is cancelled.

  • Page 26: Busy Extension

    Note: If you still hear the busy tone, your extension does not have the authority to intrude or the desired extension is protected against Intrusion. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 27: Abbreviated Numbers

    *60* BusinessPhone – Dialog 4223 Professional / Dialog 3213 Diverted extension Bypass Call Forwarding makes it possible to call a specific extension, even if Call Forwarding is activated on this extension. Dial. Enter extension number. Press. You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated.

  • Page 28: Common Abbreviated Numbers

    Communication Platform. Common Abbreviated Numbers can be dialled from every extension that has the authority to do so. Dial the Common Abbreviated Number. Please refer to your telephone directory. BusinessPhone – Dialog 4223 Professional / Dialog 3213 “Individual Abbreviated Key 1 Key 2...

  • Page 29: Programmable Key

    * z # store í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Individual Abbreviated Numbers via a programmable key You can program and activate your most frequently used external numbers on the 2nd layer of a programmable key. This procedure can also be used if you want to program a function that is activated/deactivated via a dial code.

  • Page 30: Individual Abbreviated Numbers Via The

    The number can consist of up to 24 digits. Note: If your public network requires waiting for a second dial tone, press Press. Press to finish programming. Cancel one specific Individual Abbreviated Number Press. BusinessPhone – Dialog 4223 Professional / Dialog 3213...
  • Page 31 _ A Ô change enter store í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Enter an Abbreviated Number between 0 and 9 and press. Cancel all Individual Abbreviated Numbers Press. Confirmation tone. Dial-by-Name You can program and activate directory numbers (extensions and Common Abbreviated Numbers) on the programmable keys.

  • Page 32: Phone Book

    Note: How to write text is described in section on page 95. Press (see display). If the proposal is correct, call the number (see display). If not, use to step through the directory. backward forward BusinessPhone – Dialog 4223 Professional / Dialog 3213 return search disconn “Write Text”...

  • Page 33: During Calls

    Â Â í BusinessPhone – Dialog 4223 Professional / Dialog 3213 During Calls The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a Conference or put the call on hold to perform other tasks.

  • Page 34: From Handsfree To Handset

    Conference and end one of the calls. Press to end the Inquiry call. The second call is disconnected. Press to retake the first call. You are now connected to the first party. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 35: Refer Back

    Inquiry or Line 2 transfer BusinessPhone – Dialog 4223 Professional / Dialog 3213 Refer Back You have an ongoing conversation on e.g. Line 2 and want to refer back to the call that is put on hold on Line 1. The lamp of the call put on hold flashes.

  • Page 36: Call Waiting

    Call the third party. Press to establish a three party conference (see display). Now you have established a three party conference. To indicate the Conference, all conference members will hear a periodical Conference tone. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 37: Common Hold

    Ô Ö Line 1 pick-up BusinessPhone – Dialog 4223 Professional / Dialog 3213 Repeat the procedure to include other persons into the Conference. In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system.

  • Page 38: Call Metering

    To deactivate the indication for all further calls: Dial. Verification tone, the Cost Indication is deactivated. Press. To activate the Cost Indication again for all further calls, repeat the procedure. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 39: Cost Of The Last Call

    í *45# í *45# other BusinessPhone – Dialog 4223 Professional / Dialog 3213 Cost of the last call After finishing an outgoing external call, you have the possibility to see the cost of the last call. Dial. The display shows the cost of the last call.
  • Page 40 This function is applicable when a printer is connected to the system. You also require a special authority level to initiate a printout. For a detailed description of the printout, see section “Printout” on page 42. BusinessPhone – Dialog 4223 Professional / Dialog 3213 return reset return...
  • Page 41 í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Press to show the counter on the display (see display). 12 May 10:35 +15° COST 201: EUR print In this menu you have the same possibilities as in the previous menu.
  • Page 42 Group : Callers Directory number range : 4736 Currency : EUR Dir. No. Name 4736 Mr.Plattner Total Printout The printout covers the following information: Example: Time: 10:53 Pulses BusinessPhone – Dialog 4223 Professional / Dialog 3213 Cost Cost/Pulse 38.00 0.50 38.00...

  • Page 43: Printout Contents

    Name: Pulses: Cost: Cost/Pulse: Total: BusinessPhone – Dialog 4223 Professional / Dialog 3213 Printout contents Shows the date of the printout. Shows the time of the printout. 4 lines with 50 characters per line are free for definition. For example, for the company address.

  • Page 44: Integrated System Check

    Press to reset the faulty record (see display). In this case no printout will be initiated to the connected printer. Press to return to previous menu (see display). BusinessPhone – Dialog 4223 Professional / Dialog 3213 return return COSTS...

  • Page 45: Call Forwarding

    Diversion when caller receives busy tone If your extension is busy and you receive an incoming call (internal or external), your system administrator can program your extension to automatically divert the call to a programmed diversion address. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 46: Fixed Diversion

    All calls to your extension are directed to a pre-programmed address. The display shows the actual diversion state. 12 May 10:35 +15° DIVERSION directory Cancel diversion Press. Press to cancel diversion. BusinessPhone – Dialog 4223 Professional / Dialog 3213 4736->5450 redial prog...

  • Page 47: Program Fixed Diversion Address

    ì store í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Program Fixed Diversion address If you need to program a new diversion address: Press (see display). 12 May 10:35 +15° PHONE PROGRAMMING short-no. Press (see display). Dial new diversion address.

  • Page 48: Individual Diversion

    Call Forwarding is active. Note: An Individual Internal Diversion cannot be activated if an Individual External Diversion is already activated. Cancel Internal Diversion Press. Press. Individual Diversion is cancelled. The lamp extinguishes. BusinessPhone – Dialog 4223 Professional / Dialog 3213...
  • Page 49 #22# í *22*# í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Program and activate a new External Diversion address To set a new Individual External Diversion address: Dial. Dial the digit(s) for external call access and enter the new External Diversion address.
  • Page 50 Special dial tone. Press to finish the procedure. Cancel Follow-me Follow-me and Individual Diversion can also be cancelled from the answering position. Dial. Dial your number. Press. Dial tone. Press to finish the procedure. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 51: Absence Information

    BusinessPhone – Dialog 4223 Professional / Dialog 3213 Absence Information If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers of the reason of your absence. External callers will be routed to the operator who also has access to your Absence Information.

  • Page 52: Enter Information

    Vacation back, month day Illness back, month day In case of a typing error, press Volume Down key to delete the latest entered digit. BusinessPhone – Dialog 4223 Professional / Dialog 3213 messages” on page 61. voice free-text information. free-text (see display).
  • Page 53 0627 activate í í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Press (see display). The programmed Absence Information will be shown in the display. Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your Absence Information.

  • Page 54: Change Information

    Enter the extension number and press (see display). Press (see display). Press (see display). Enter the information in the normal way and press (see display). Press to store the information for the extension. BusinessPhone – Dialog 4223 Professional / Dialog 3213 chnge-no.

  • Page 55: Receive Info For Diverted Calls

    BusinessPhone – Dialog 4223 Professional / Dialog 3213 Receive info for diverted calls A colleague, Andersen, has programmed diversion to your extension. You answer a call to Andersen on your phone. The sign ‘&’ or ‘%’ indicates that Andersen has Text or Voice info programmed.

  • Page 56: Messages

    The new Password is saved. Press to finish the procedure. Continue with any of the Message functions. If you want to change your Password again, see section Password” on page 71. BusinessPhone – Dialog 4223 Professional / Dialog 3213 “Change...

  • Page 57: Individual Mailbox System

    Ô Õ Diversion Ô Ô Info leave BusinessPhone – Dialog 4223 Professional / Dialog 3213 Individual Mailbox system Callers are able to leave messages in your Individual Mailbox. Activate Divert your extension to the Mailbox system. Press. Press. Dial the number to the Mailbox system.
  • Page 58 Press to retrieve a message. See section “Check and store received Retrieve messages - externally To retrieve your messages from an external position: Dial your company’s telephone number. BusinessPhone – Dialog 4223 Professional / Dialog 3213 diversion return “Absence messages” on page 61.

  • Page 59: Outcall (External) Notification

    BusinessPhone – Dialog 4223 Professional / Dialog 3213 Dial the number to the Mailbox system. During the procedure you will be asked for your extension number and your Password. Note: You cannot use the Default Password 0000 to retrieve messages externally. If you want to check your...
  • Page 60 Enter the Notification time. The time is entered in 24h format, e.g. 2030 for half past eight. Values are automatically set to even quarters, i.e. 2013 will be 2015. BusinessPhone – Dialog 4223 Professional / Dialog 3213 check return return...
  • Page 61 Message administr outcall í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Press if you want immediate Notification (see display). Press to save the Notification time (see display). This step is excluded if you program immediate Notification. Press to finish programming.
  • Page 62 Press to erase the message (see display). Press to store the message (see display). Up to 20 messages can be stored. Callback messages cannot be stored. Press to finish the procedure. BusinessPhone – Dialog 4223 Professional / Dialog 3213 heard stored...
  • Page 63 >>> forward forward í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Forward a Voice message Your received Voice messages (in the Individual or Common Mailbox) can be forwarded to other Mailbox numbers (Individual or Common). When you forward a Voice message to an Individual Mailbox, the Mailbox number is the same as the extension number.

  • Page 64: Common Mailbox System

    Press. Press. Retrieve messages - internally Press the Common Mailbox key (pre-programmed). During the procedure you will be asked for your extension number and your Password. See section “Security” on page 71. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 65: Send Message

    Ô Message send send call-back BusinessPhone – Dialog 4223 Professional / Dialog 3213 Retrieve messages - externally To retrieve your messages from an external position: Dial your company’s telephone number. Dial the Common Mailbox number. During the procedure you will be asked for your extension number and your Password.
  • Page 66 Use the menu keys to record and send your message (see display). Text Press to send a Text message (see display). Text messages only can be sent to display phones. See section “Write Text” on page 95. BusinessPhone – Dialog 4223 Professional / Dialog 3213 TO NUMBER: voice text...

  • Page 67: Check Sent Messages

    í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Check sent messages You can check messages that you have sent, for instance if you want to erase a message. You can also check messages received at other extensions (not allowed by default, ask system administrator).

  • Page 68: Returned Messages

    +15° SELECT FUNCTION send receive Press (see display). Use the menu keys to check returned messages (see display). You can erase or re-send the message. Press to finish the procedure. BusinessPhone – Dialog 4223 Professional / Dialog 3213 administr sent-back...

  • Page 69: Dictaphone Function

    BusinessPhone – Dialog 4223 Professional / Dialog 3213 Dictaphone function If you want to record and retrieve personal Voice messages you can use the Dictaphone function. A Dictaphone message is treated as a normal message. How to retrieve Dictaphone messages, see section “Check and store received...

  • Page 70: Conversation Recording

    Neither the manufacturer nor the dealer of this product is responsible for the abuse of this feature by the user or for any damages caused thereby. BusinessPhone – Dialog 4223 Professional / Dialog 3213 “Check and...

  • Page 71: Security

    #*72* í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Security You can use your four-digit Password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the Message system or when you are using the DISA function.

  • Page 72: Bypass Blocked Extension

    This makes it possible to make a call on another, blocked extension, by using your Password. Dial. Dial your Password. Press. Dial your extension number. Press. Dial tone. You can make one call from the blocked extension. BusinessPhone – Dialog 4223 Professional / Dialog 3213...
  • Page 73 *72# í #72* í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Block extension Dial to block your extension. Verification tone. Press to finish the procedure. Unblock extension Dial. Dial your Password. Press to re-open. Verification tone. Your extension is open for use.

  • Page 74: Group Features

    Press a free Line key (pre-programmed). Dial the desired number. If you make external calls in this way, you do not have to dial the digit(s) for external call access first. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 75: Group Call-Pick-Up

    Ö Michael Ô Michael BusinessPhone – Dialog 4223 Professional / Dialog 3213 Supervision/Telephone Attendance A Function key can also be programmed for Supervision and handling calls for a group of extensions. If a Supervision/Attendance key is programmed on your telephone,...

  • Page 76: Loudspeaker Paging

    Common Bell pick-up code and there are no calls waiting at the Common Bell extension. Note: You can also program the Common Bell code on a Function key. BusinessPhone – Dialog 4223 Professional / Dialog 3213 No call waiting at...

  • Page 77: Group Hunting

    *28* *28* BusinessPhone – Dialog 4223 Professional / Dialog 3213 Group Hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members.

  • Page 78: Answer Calls

    12 May 10:35 +15° LOGGED OUT FROM AT LEAST ONE PBX GROUP directory To log out from all hunt groups: Dial. Press. BusinessPhone – Dialog 4223 Professional / Dialog 3213 CALLING redial prog redial prog...

  • Page 79: Isdn Facilities

    When you answer an incoming external call on your phone (or from another phone), you will see the caller’s number on the display. Your public number will be sent to the caller. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 80: Answer An Incoming Call From An Isdn-Line

    +15° EXTERNAL directory Example 4: The calling number has been diverted in the public net, the calling and the diverting number will be shown. directory BusinessPhone – Dialog 4223 Professional / Dialog 3213 1811004736 CALLING redial prog CALLING redial prog...

  • Page 81: Make An External Call On An Isdn-Line

    BusinessPhone – Dialog 4223 Professional / Dialog 3213 Make an external call on an ISDN-line Establish an external call in the normal way. If the called party is also connected to a digital trunk line, your public number is shown on the called party’s display.

  • Page 82: Malicious Call Identification

    If you cannot identify the connected party, your display shows the following information. 12 May 10:35 +15° DISPLAY RESTRICTED After 3 seconds the display will revert to the previous state. BusinessPhone – Dialog 4223 Professional / Dialog 3213 MCID ACCEPTED SPEECH save cost-off MCID REJECTED...

  • Page 83: Isdn Caller List

    BusinessPhone – Dialog 4223 Professional / Dialog 3213 ISDN Caller List This function insures that you will not miss any incoming calls, by storing unanswered ISDN calls on your telephone, e.g. if you do not answer or your telephone is busy.
  • Page 84 Note: If you do not react within 5 seconds the display reverts to idle state. If you want to leave the function before the time-out, press the Clear key. BusinessPhone – Dialog 4223 Professional / Dialog 3213 return...

  • Page 85: Number Secrecy

    Ô Number secrecy BusinessPhone – Dialog 4223 Professional / Dialog 3213 Number Secrecy By pressing a pre-programmed Number Secrecy key you can choose not to show your complete number (public + extension number) to the connected party. 12 May 10:35 +15°...

  • Page 86: Other Useful Features

    +15° SECOND USER LOGGED ON directory For incoming calls: • Both telephones are treated as 1 single extension. For outgoing calls: • Both telephones are treated as 2 separate extensions. BusinessPhone – Dialog 4223 Professional / Dialog 3213 redial prog...
  • Page 87 Ô z Ô Inquiry Transfer *32* ì BusinessPhone – Dialog 4223 Professional / Dialog 3213 To deactivate the Tandem configuration Press (pre-programmed). Dial to log off the secondary telephone. For incoming calls: • The secondary telephone cannot be called and the primary telephone works as a normal stand-alone telephone.

  • Page 88: Background Music

    The Doorphone is used to monitor the admission to your company, i.e you can open the doorlock from your phone. Answering Doorphone calls Press the flashing Line key. You will be in speech connection with the calling party. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 89: Intercom Line

    Ô Intercom secretary í Ô Night BusinessPhone – Dialog 4223 Professional / Dialog 3213 Opening of the doorlock After you have answered the Doorphone, you can open the door making an inquiry to the door-opener’s directory number. Press. Dial the door-opener’s directory number.

  • Page 90: Direct Inward System Access (Disa)

    Use the External Diversion function. Procedure, see section “Call Note: If you program a new diversion address, remember to reset it when you return to your office. BusinessPhone – Dialog 4223 Professional / Dialog 3213 “Change “Account Forwarding” on page 45.

  • Page 91: Account Number

    Ô Account Number BusinessPhone – Dialog 4223 Professional / Dialog 3213 Account Number An Account Number can be entered to debit telephone cost to different accounts. Depending on the system configuration the Account Number has to be entered from a Verified Account Number List (predefined) or you can invent your own Account Number.

  • Page 92: Dtmf Tones

    On/Off lamp lights and the call comes straight in through the loudspeaker. Note: To accept a transferred external call you must first press the Transfer key. Cancel Immediate Answer Press the Immediate Answer key (pre-programmed). The lamp extinguishes. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 93: Ip Calls

    Ô *61* Inquiry BusinessPhone – Dialog 4223 Professional / Dialog 3213 Networking Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking.

  • Page 94: Least Cost Routing

    Please ask your system administrator for the LCR code. Dial the digit(s) for external call access and the external number. Note: You can also program the LCR code on a Function key. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 95: Write Text

    ì ì 444 ì 66 ì BusinessPhone – Dialog 4223 Professional / Dialog 3213 Write Text It is necessary to write text, e.g. when you are typing Absence Information, sending a Text message or searching the integrated telephone directory. Use the keypad to write text, e.g. when you are sending a Text message.

  • Page 96: Settings

    Programming of Dial-by-Name keys and Individual Abbreviated Numbers are described in section Abbreviated Numbers and how to program a new diversion address is described in section Call Forwarding. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 97: Program A Function

    í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Program a function How to program a function on key A. Note: Some functions can also be programmed as Individual Abbreviated Numbers, see section Numbers” on page 27.
  • Page 98 Press until Supervision is shown (see display). Press (see display). Enter extension number. Press (see display). Press to select ringing character. Press (see display). Press to finish programming. BusinessPhone – Dialog 4223 Professional / Dialog 3213 data” on page 99. “Function...

  • Page 99: Function Codes And Required Data

    READ & Number Secrecy NUMB SECRECY Automatic Redial ARD REQUEST Pause Automatic ARD PAUSE Redial BusinessPhone – Dialog 4223 Professional / Dialog 3213 Function codes and required data Function Associated code number Extension number Directory number of line Extension number...

  • Page 100: Handset And Loudspeaker Volume

    Background Music. During a call, adjust handset listening volume in handset mode. Adjust loudspeaker volume in Monitor mode or during Background Music. Press to change the volume. BusinessPhone – Dialog 4223 Professional / Dialog 3213 Austria, Belgium, Brazil, Denmark, Germany...

  • Page 101: Ringing Signal

    í volume lower í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Ringing signal By programming, you can adjust ringing type (2 types), ringing volume (10 steps) and ringing character (10 characters). Press (see display). 12 May 10:35 +15°...

  • Page 102: Melody Programming

    If you can enter Melody Mode your telephone supports this function. Melody Mode Press and hold to enter Melody Mode. Melody Mode Enter Programming Mode to program a melody. Press to exit Melody Mode. BusinessPhone – Dialog 4223 Professional / Dialog 3213...
  • Page 103 Ô Line 1 Ô Line 2 Ô Inquiry BusinessPhone – Dialog 4223 Professional / Dialog 3213 Programming mode Press to enter Programming mode. Program Melody Select the call type you want to program. Press for internal calls. Press for external calls.
  • Page 104 Press to activate/deactivate the programmed melody for internal calls. Press to activate/deactivate the programmed melody for external calls. Press to activate/deactivate the programmed melody for Callback calls. Press to exit Melody Mode. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 105: Accessories

    BusinessPhone – Dialog 4223 Professional / Dialog 3213 Accessories This chapter describes optional features that can be used together with your BusinessPhone telephone. Expansion key panel Dialog 4223 Professional Each key panel offers 17 additional keys for storing of your most frequently used telephone numbers and functions, and for supervising extensions.

  • Page 106: Alarm Interface Unit

    Enhanced Headset functionality • PC Sound Card • Second handset Note: For people with impaired hearing the Option unit offers the possibility to amplify the receiving volume in the handset and headset. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 107: Extra Handset

    Ö Ô Line 1 í í BusinessPhone – Dialog 4223 Professional / Dialog 3213 Extra handset Useful for involving a second person in your conversation, for talking or just listening. Tape recorder When a recording of the telephone conversation is needed, for evidence purposes, a tape recorder can be connected.
  • Page 108 Press the Headset key. Headset with Group Listening Press to toggle between headset with or without Group Listening. Headset to handsfree Press. Press the Headset key. Handsfree to headset Press the Headset key. BusinessPhone – Dialog 4223 Professional / Dialog 3213...
  • Page 109 Headset Line 1 Headset BusinessPhone – Dialog 4223 Professional / Dialog 3213 Headset - Dialog 3213 The following Headset functions are available. Note: To use the Headset functions your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit.
  • Page 110 Headset Headset with Group Listening Press to toggle between headset with or without Group Listening. Headset to handsfree Press. Press the Headset key (optional). Handsfree to headset Press the Headset key (optional). BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 111: Useful Hints

    BusinessPhone – Dialog 4223 Professional / Dialog 3213 Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a Conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone).

  • Page 112: Glossary

    See section “Call Forwarding” on page 45. Diversion Bypass This is useful for letting urgent calls through to an extension where diversion is active. See section “Call Forwarding” on page 45. BusinessPhone – Dialog 4223 Professional / Dialog 3213 Numbers” on...
  • Page 113 See section “Least Cost Routing” on page 94. BusinessPhone – Dialog 4223 Professional / Dialog 3213 Loudspeaker Paging All members of an extension group are paged, i.e. receive a short, sharp tone on the loudspeaker followed by a Voice message from the sender.
  • Page 114 (internal or external). See sections “During Calls” on page 33 and Hints” on page 111. Trunk line A trunk line is the same as an external line. Can be either digital or analog. BusinessPhone – Dialog 4223 Professional / Dialog 3213 “Useful...

  • Page 115: Installation

    The cable to the exchange has to be plugged in LINE and the handset cable has to be plugged in HANDSET. Change cables To remove a cable, use a screwdriver to unlock the stop. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 116: Install Stands And Adapt Telephone

    Installation Install stands and adapt telephone Position high Position low Press to fasten stand Release to remove stand Tiltable display Adjustable angle BusinessPhone – Dialog 4223 Professional / Dialog 3213...
  • Page 117 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Install key panels Remove the small plastic plate, marked DSS, i.e. with a screwdriver and connect the cable. Attach key panel unit. Secure with screws and install stand. Note: All key panels must be of type DBY 419 01 (three or four key panels can only be used in newer versions of the exchange).

  • Page 118: Install Card

    Use the Designation Card Manager to make and print your own key panel designation cards. The Designation Card Manager is included on the Ericsson Telephone Toolbox CD. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. BusinessPhone – Dialog 4223 Professional / Dialog 3213...
  • Page 119 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Install pullout leaf Remove the protective film from the guiding rails. Attach the guiding rails to the bottom of the phone, observing the direction of the “cut” corner. Insert the pullout leaf.

  • Page 120: Wall Mounting Handset Hook

    Use a screwdriver to remove the handset hook. Turn the hook upside down and insert. Use a screwdriver to remove the two plastic covers. Drill wall holes according to measure. Mount screws according to measures and attach the phone. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 121: Placing The Telephone

    BusinessPhone – Dialog 4223 Professional / Dialog 3213 Install card Use the Designation Card Manager to make and print your own designation cards. The Designation Card Manager is included on the Ericsson Telephone Toolbox CD. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner.

  • Page 122: Install Cables

    The cable to the exchange has to be plugged in LINE. Change cables To remove a cable, push down the plug stop. Use a screwdriver to unlock the stop. BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 123: Install Stand And Adjust Telephone

    Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook. Install stand and adjust telephone Press to decrease angle Pull to increase angle Tiltable display Adjustable angle BusinessPhone – Dialog 4223 Professional / Dialog 3213...
  • Page 124 Whereby, a 24 V a.c. power cable must be attached to the first key panel connected to your telephone to provide power to all key panels. BusinessPhone – Dialog 4223 Professional / Dialog 3213 24 V a.c. connection when more than two key panels are used.
  • Page 125 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Placing the telephone • Do not place your telephone on sensitive surfaces. Use a non- slippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g.

  • Page 126: Index

    Diversion when caller receives busy tone 45 Diversion when there is no answer 45 Diverted extension 27 Doorlock 89 Doorphone 88 DTMF Tones 92 During Calls 33 Call Waiting 36 Conference 36 BusinessPhone – Dialog 4223 Professional / Dialog 3213...
  • Page 127 Hold 37 Immediate Answer 92 Incoming Calls 18 Answer 18 Handsfree 18 Redial number 20 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Save number 20 Second call 19 Silent Ringing 20 Individual Abbreviated Numbers via a programmable key 29...
  • Page 128 Read out cost counter for others 39 Read out your own cost counter 39 Receive info for diverted calls 55 Redial number 22 Refer Back 35 Reminder 87 Returned messages 68 Ringing signal 101 BusinessPhone – Dialog 4223 Professional / Dialog 3213...
  • Page 129 Supervision 75 System Check 44 Tandem configuration 86 Tape recorder 107 Telephone Attendance 75 Telephone directory 32 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Tones 16 Transfer 35 Two telephones 86 Unblock extension 73 Useful Hints 111 Voice information 51...
  • Page 130 Notes Notes BusinessPhone – Dialog 4223 Professional / Dialog 3213...

  • Page 131: Quick Reference Guide

    Answer Calls Answer on another Ext. No. extension: pick-up Save external number: save (Before you finish the call) Make Calls Common Abbreviated No. Abbreviated Number: Ô Individual Ô Abbreviated Number: Airport * * * Last External Number Redial: Save external number: save (Before you finish the call) Redial:...
  • Page 132 Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world. © Ericsson Enterprise AB 2003 All rights reserved.

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