Ericsson Dialog 1401 User Manual
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Ericsson Dialog 1401 User Manual

Ip phones for enterprise multimedia server (ems)
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Dialog 1401, 1402, 1403, 1404
IP Phones for Enterprise Multimedia Server (EMS)
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User Guide

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  • Page 1: User Guide

    Dialog 1401, 1402, 1403, 1404 IP Phones for Enterprise Multimedia Server (EMS) User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: •...
  • Page 2 EN/LZT 103 055 R1A © Ericsson AB 2007...

  • Page 3: Table Of Contents

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Table of Contents Welcome ....................... 1  ...
  • Page 4 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h   Headset Use........................28  ...
  • Page 5 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Voice Mailbox ..................... 73  ...

  • Page 7: Welcome

    The user guide describes the functions and features of the Ericsson Dialog 140x VoIP phones as they are programmed for delivery from the factory. There may be some differences in the way your phone is programmed.

  • Page 8: Important User Information

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Important User Information Important User Information 2 •...

  • Page 9: Safety Instructions

    Do not use a phone (other than cordless type) during an electrical storm. Disposal of the product Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products. © Ericsson AB 2007 • 3...

  • Page 10: Overview

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Overview Overview 4 •...
  • Page 11 Audio Mode Audio Devices Casing Speaker See page 51 Handsfree Mode Casing Microphone Handset Speaker Handset Microphone See page 51 Handset Mode Hook Switch Optional: Headset Speaker See page 28 Headset Mode Headset Microphone © Ericsson AB 2007 • 5...
  • Page 12 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h The main hardware components of your Dialog1402 VoIP phone are: See page 9 Display See page 9...
  • Page 13 Audio Mode Audio Devices Casing Speaker See page 51 Handsfree Mode Casing Microphone Handset Speaker Handset Microphone See page 51 Handset Mode Hook Switch Optional: Headset Speaker See page 28 Headset Mode Headset Microphone © Ericsson AB 2007 • 7...
  • Page 14 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h The main hardware components of your Dialog1404 VoIP phone are: See page 9 Display See page 9...

  • Page 15: Display

    Note (2) Keypad and LEDs (2a) Navigation Keys Use the navigation keys to navigate in the display menus and confirm and cancel actions. Dialog 1401 - Dialog 1402 - Dialog 1403 - Dialog 1404 Cancel Navigation Key Confirmation Right Down Left ©...

  • Page 16: (2B) Alphanumeric Keys

    Use the alphanumeric keys to enter numbers, letters and special characters on the phone. Depending on the selected input mode (see page 37) you can enter digits, lower / upper case or special characters. Input mode Dialog 1401 - Dialog 1402 - Dialog 1403 - Dialog 1404 Digits Upper case Special Characters...

  • Page 17: (2C) Audio Device Control Keys

    Page Dialog 1404 see page Adjusts the volume Enables and toggles see page handsfree mode Enables and toggles see page headset mode Mutes / unmutes the see page microphone during an active call © Ericsson AB 2007 • 1 1...

  • Page 18: (2D) Free Function Keys

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h (2d) Free Function Keys The free function keys are freely programmable keys which can be used for various functionalities.

  • Page 19: (2E) Preprogrammed Function Keys

    E n g l i s h (2e) Preprogrammed Function Keys The preprogrammed function keys are preprogrammed as labeled. Note: Dialog 1401 only: The adjacent LED3 and LED4 will not light up when the assigned functionality is turned on. The following functions are mapped onto them:...
  • Page 20 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Dialog 1402 Dialog 1403 Function Page Dialog 1404...

  • Page 21: (2F) Context- Sensitive Function Keys

    Message Type Dialog1401 - Dialog1402 – Dialog1403 Dialog1404 yellow (blinking) (blinking) (2h) Call Indication LED The “Call Indication LED” is only available on the Dialog1404. It indicates incoming calls by a flashing red light. © Ericsson AB 2007 • 1 5...

  • Page 22: Audio Devices

    User Guide • Multilingual settings Note: For a complete set of user manuals please refer to: http://www.ericsson.com/solutions/enterprise/library/manuals.shtml The Portable Document Format (PDF) is a cross-platform, open file format for documents. German, English, Spanish, French, Italian, Danish, Swedish, Dutch, Norwegian Getting Started...

  • Page 23: Getting Started

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Getting Started © Ericsson AB 2007 • 1 7...

  • Page 24: Installing The Phone

    Note: The phone can be powered either from the network (PoE: IEEE 802.3 af) or from a 5 V DC power adapter. Only use applicable 5 V DC adapters (power supplies) listed below or an adapter approved by your local reseller. Ericsson product number Power rating RES 141 317/1...

  • Page 25: Phone Initialization

    Auto Provisioning The phone receives its general and specific configuration settings, for example language, time zone, tone scheme, extension (SIP identity), etc. from the Ericsson Enterprise Multimedia Server (EMS). Note: If any of the automatic initialization steps fails, please inform your system administrator.

  • Page 26: Registration

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Registration Idle Screen After a successful initialization the idle screen appears on the display as shown below: Dialog1401 Dialog1402...

  • Page 27: Successful Registration

    Dialog1402 Dialog1403 Dialog1404 time date NR time date time ext1 ext1 … … … … date NR = Not registered NR = Not registered Note: If the registration fails contact your network administrator. © Ericsson AB 2007 • 2 1...

  • Page 28: Phone Configuration

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Phone Configuration Phone Configuration 2 2 •...

  • Page 29: Settings Menu

    Press Press Result: The “Settings Menu” is shown on the display: Configuration Configuration 1 Display Settings time 1 Display Reg Reset Reboot Ring Tone 2 Ring Tone Audio 3 Audio Maintenance 4 Maintenance © Ericsson AB 2007 • 2 3...

  • Page 30: Menu Structure

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Menu Structure The following three-level menu structure can be , Level “2”...

  • Page 31: Display Configuration Tasks

    ■■■■■■■■■_ _ _ _ _ _ Press to reduce or to increase or press or press << >> Press to save the contrast change or abort. Result: The display contrast has been changed. © Ericsson AB 2007 • 2 5...

  • Page 32: Backlight Mode

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Backlight Mode You can adjust the phone’s display backlight behavior. By default the backlight mo- de is “On”: •...

  • Page 33: Audio Configuration Tasks

    ■■■■■■■■■_ _ _ _ _ _ Decrease volume Increase volume or press or press << >> Press to save the changes or press to cancel. Result: The volume of the active audio device has been adjusted. © Ericsson AB 2007 • 2 7...

  • Page 34: Headset Use

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Headset Use Physically connect your headset (see page 18) and activate / deactivate it for use. Activation Action: Activate headset mode before making or answering a call.

  • Page 35: Ring Tone Configuration

    Ringer Volume Ringer Volume ■■■■■■■■■_ _ _ _ _ _ ■■■■■■■■■_ _ _ _ _ _ Decrease volume Increase volume or press << >> Result: The volume of the ring tone has been adjusted. © Ericsson AB 2007 • 2 9...
  • Page 36 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Playback Action: Play back the currently activated ring tone. Dialog1401 Dialog1402 Dialog1403...
  • Page 37 Ringer 2 Ringer 2 You can listen to each ring tone by browsing through the list: Press Press Press to save the changes or press to abort. Result: The ring tone has been changed. © Ericsson AB 2007 • 3 1...

  • Page 38: Function Key Configuration

    Free Function Keys (see page 12). Note: The key type mapping has to be configured via the web interface of the Ericsson Enterprise Multimedia Server (EMS). For further informations regarding the configuration refer to the Enterprise Communication Assistant – Web User Guide.

  • Page 39: Maintenance Tasks

    IPAdr displayed. IP Adr: IP Adr: 192.168.0.10 192.168.0.10 or obtain the MAC address by pressing MAC: MAC: 00135EXXXXXX 00135EXXXXXX or obtain the firmware version by pressing Version Version: Version: Dialog1401 7.X.X Dialog1402 7.X.X © Ericsson AB 2007 • 3 3...

  • Page 40: Reboot

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Reboot Note: You should reboot the phone only when you are forced to. Action: Reboot the phone.

  • Page 41: Factory Reset

    — Admin Mode Pwd — Admin Mode Pwd time Enter the administrator password and press Result: The phone reboots and will retrieve ist new configuration from the Erics- son Multimedia Server (EMS). Rebooting… Rebooting… Rebooting… Rebooting… © Ericsson AB 2007 • 3 5...

  • Page 42: Basic Call Functions

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Basic Call Functions Basic Call Functions 3 6 •...

  • Page 43: Outgoing Calls

    Enter Number time █ displayed in dialing mode Action: Choose the audio operation mode in order to make a call. The symbols for headset and handset mode are displayed during an active call only. © Ericsson AB 2007 • 3 7...
  • Page 44 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Input Mode The default input mode is the numeric mode. Note: Change the input mode in accordance with the type of number to be dialed.
  • Page 45 Action: Toggle between lower case and upper case input mode Dialog1401 Dialog1402 Dialog1403 Dialog1404 Press Result: The input mode is toggled between lower and upper case. The phone dis- plays the current input mode. © Ericsson AB 2007 • 3 9...
  • Page 46 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Alphanumeric Mode (Upper Case) to Numeric Mode Action: Change input mode from alphanumeric (upper case) to numeric mode Dialog1401 Dialog1402...
  • Page 47 You can also make a call using handset or handsfree mode without confirming the previously entered number: Dialog1401 Dialog1402 Dialog1403 Dialog1404 Enter the number to be dialed. Lift the handset or press Result: The phone begins to dial. © Ericsson AB 2007 • 4 1...

  • Page 48: Call Termination

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Call Termination Action: Terminate a call. Dialog1401 Dialog1402 Dialog1403...

  • Page 49: Redial

    Select an entry from the list by pressing Press to dial the selected number or to abort. Dial You can also press to dial the selected number Cncl or press to go back. Result: A previously dialed number is redialed. © Ericsson AB 2007 • 4 3...

  • Page 50: Call Back

    This call function allows you to establish calls successfully when the other party is busy or not answering. Note: The “Call Back” feature is provided by the Ericsson Enterprise Multime- dia Server (EMS). For further information contact your system administrator.

  • Page 51: Incoming Calls

    Communication Assistant – Web User Guide. <1> extA <1> extA —— To: <1> extB —— Ringing time extA name Deny extA number / name / extA number SIP URI extB name extB number © Ericsson AB 2007 • 4 5...

  • Page 52: Accepting Incoming Calls

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Accepting Incoming Calls Action: Accept an incoming call Dialog1401 Dialog1402 Dialog1403...

  • Page 53: Call Waiting

    Result: The first active call on the “Line” key P1 is placed on hold (see page 57) and the 2nd incoming call on the free function “Line” key P2 is accepted. This is indicated by a slowly blinking LED1 and a permanent lit LED2 (see next page). © Ericsson AB 2007 • 4 7...
  • Page 54 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Dialog1401 Dialog1402 Dialog1403 Dialog1404 extC 1:10 extC...

  • Page 55: Denying Calls

    Action: Deny an incoming call, for example from extA. Dialog1401 Dialog1402 Dialog1403 Dialog1404 extA extA ———— extA ———— Ringing time extA name Deny extA number extB name extB number Press Press Deny Deny Result: The incoming call has been denied. © Ericsson AB 2007 • 4 9...

  • Page 56: Call Forwarding

    This feature allows you to forward an incoming call to another phone number, for example a cell phone or voice mailbox. Note: The “Call Forwarding” feature is provided by the Ericsson Enterprise Multimedia Server (EMS). For further information regarding this feature refer to the Enterprise Communication Assistant –...

  • Page 57: Active Calls

    Result: Handsfree mode has been activated and the display shows: extA extA 1:10 ––––– Connected ––––– Connected time extA extA … … … … extB 1:10 … … … … SpOff … … © Ericsson AB 2007 • 5 1...
  • Page 58 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h You may either opt to stay in handsfree mode by replacing the handset or return to handset mode by pressing or switch to headset mode: Action: Switch between handsfree and headset mode during an active call.

  • Page 59: Mute / Unmute

    This is indicated as follows: extA ––––– Connected ––––– Connected time extA 1:10 extA Mute extA … Unmute … … extB 1:10 LED 6 lights up Unmute … … … Unmute … … … Unmute Unmute LED6 © Ericsson AB 2007 • 5 3...
  • Page 60 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Unmute Action: Unmute the microphone of the current audio device during a call. Dialog1401 Dialog1402 Dialog1403...

  • Page 61: Multiple Speaker Mode

    … … +Spkr … extA extB Press Press +Spkr -Spkr +Spkr -Spkr Result: The casing speaker has been activated as indicated by the changing text/ icon above the corresponding context- sensitive key. © Ericsson AB 2007 • 5 5...

  • Page 62: Call Statistic Information

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Call Statistic Information Action: Obtain further information regarding the active call. Dialog1401 Dialog1402 Dialog1403...

  • Page 63: Hold And Resume

    LED of the adjacent free function “Line” key. The following message is displayed: Calls on Hold: 1 Calls on Hold: 1 — Calls on Hold: 1 — Calls on Hold: 1 extA extA extA extA extB © Ericsson AB 2007 • 5 7...
  • Page 64 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Resume Action: Resume a held call Dialog1401 Dialog1402 Dialog1403...

  • Page 65: Call Transfer

    Result: The call from extA is transferred without prior announcement to extC. If extC is busy or not responding there will be no feedback to extB and the call would be forwarded to extC’s voicemail if configured. © Ericsson AB 2007 • 5 9...
  • Page 66 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Attended Call Transfer Action: Perform an “Attended Transfer” Dialog1401 Dialog1402 Dialog1403...

  • Page 67: Conference Calls

    Cnf.On Cnf.On Cnf.On Press Result: The three-party conference has been established. The participants extA, extB, and extC can hear each other. This is indicated as shown: Cnf.Off Cnf.Off extC 0:10 Cnf.Off © Ericsson AB 2007 • 6 1...
  • Page 68 D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Disconnecting Action: Disconnect from a three party conference. Dialog1401 Dialog1402 Dialog1403...

  • Page 69: Call Recording

    Call Recording You can record personal messages and conversation during active calls. The re- cordings are available as voice messages on your Ericsson Multimedia Server (EMS). To listen to your call recordings log in to the Enterprise Communication As- sistant - Web.

  • Page 70: Advanced Phone Functions

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Advanced Phone Functions Advanced Phone Functions 6 4 •...

  • Page 71: Free Seating

    Result: All users are logged off, that is unregistered and removed from your phone configuration. The phone is currently placed out of operation and the logon wizard will be shown on the display. © Ericsson AB 2007 • 6 5...

  • Page 72: Logon New User (Extension / Sip Identity)

    . You will be prompted to enter the account password. Result: You will be registered as a new user on the Ericsson Enterprise Multimedia Server (EMS) with your account details. This process requires you (the account holder) to enter your password.

  • Page 73: Directory Search

    My Contact 2 My Contact 2 Contact 3 Contact 3 (Lunch) Contact 4 (Meeting) for navigation through the list. Dial the highlighted entry by pressing Action: The contact selected from the directory is dialed. © Ericsson AB 2007 • 6 7...

  • Page 74: Call History

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Call History Your phone can access centrally hosted history of missed, received, and dialed calls.
  • Page 75 3 extC extC Select an entry from the list by pressing Dial Press to dial the selected number Cncl or press to leave this menu level. See also the “Redial” function on page 43. © Ericsson AB 2007 • 6 9...

  • Page 76: Presence

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Presence Changing Your Presence State This functionality allows you to change your presence (availability) state.
  • Page 77 Result: Your presence state has been changed and will be published to your contacts. Your new presence state can be seen in the status line on the idle screen: Lunch Lunch … … … … … … … … © Ericsson AB 2007 • 7 1...

  • Page 78: Your Contacts' Presence State

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Your Contacts’ Presence State The Contacts List shows the presence state of your contacts without having to call them.

  • Page 79: Voice Mailbox

    U s e r G u i d e E n g l i s h Voice Mailbox Your voice mailbox messages, which are stored on the Ericsson Enterprise Multi- media Server (EMS), can be accessed from your phone. Indication of New Messages New voice messages will be indicated visually by blinking “Message LED”...

  • Page 80: Retrieval Of New Messages

    Confirm with abort with Result: The voice mailbox extension configured on your Ericsson Multimedia Serv- er (EMS) is called. A voice prompt will guide you through the mailbox menu and you are able to listen to your new and old messages or to delete them.

  • Page 81: Call Monitoring And Pick Up

    “Extension” key Px (x=1..12): Px LED (blinking) Result: The incoming call to the monitored extension mapped to that “Extension” key is picked up. © Ericsson AB 2007 • 7 5...

  • Page 82: Calls List

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Calls List Action: Check the call status of other phones - assigned to your call group or or- ganization respectively - using the Calls List feature.

  • Page 83: Call Pick Up From Calls List

    Select the call by pressing ———— Calls ———— Calls time extE extF extE extF extA extB extA extB extC extD extC extD Press Result: The monitored call from the Calls List is picked up. © Ericsson AB 2007 • 7 7...

  • Page 84: Appendix

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Appendix Appendix 7 8 •...

  • Page 85: Mapping Of Context-Sensitive Function Keys

    Cancels or aborts Cancel Cancel actions Confirms actions Down Scrolls down in a list Scroll up in a list Moves the Cursor to >> the left Moves the Cursor to << the right © Ericsson AB 2007 • 7 9...

  • Page 86: Xml Menu Navigation

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h XML Menu Navigation Functionality Dialog1402 Dialog1403 Dialog1404...

  • Page 87: Ringing", "Calling", "Connected", "Holding", "Transfer", "Conference" Screens

    Mutes the active Mute Mute microphone Unmutes the active Unmute Unmute microphone Turns on handsfree SpOn mode Turns off handsfree SpOff mode Turns on casing +Spkr +Spkr speaker simultaneosly Turns off casing -Spkr -Spkr speaker © Ericsson AB 2007 • 8 1...

  • Page 88: Status Indicators

    D i a l o g 1 4 0 x V o I P P h o n e s U s e r G u i d e E n g l i s h Status Indicators SIP Status Indicators Status Dialog1401 Dialog1402...

  • Page 89: Security Status Indicator

    E n g l i s h Security Status Indicator Status Dialog1401 Dialog1402 Dialog1403 Dialog1404 Security on (SIPS / SRTP) Security off (SIPS / SRTP) Presence Status Indicator Status Dialog1401 Dialog1402 Dialog1403 Dialog1404 Available Lunch Meeting Vacation Busy © Ericsson AB 2007 • 8 3...

  • Page 90: Fcc Statement

    E n g l i s h FCC Statement For Ericsson Dialog140x VoIP phones This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC rules.

This manual is also suitable for:

Dialog 1402Dialog 1403Dialog 1404

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