Solving Paper Feed Problems - Lexmark X746 User Manual

Troubleshooting

Solving paper feed problems

Paper frequently jams
Try one or more of the following:
C
HECK THE PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty
media guidelines.
M
AKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY
Make sure the paper does not exceed the maximum paper fill indicator located in the tray or feeder.
M
AKE SURE THE ENTIRE PAPER STACK IS SITTING FLAT IN THE TRAY
Before loading the paper, do the following:
•
Flex the sheets back and forth to loosen them. Do not fold or crease the paper.
• Straighten the edges on a level surface.
C
HECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
L
OAD PAPER FROM A FRESH PACKAGE
The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
C
HECK THE PAPER PATH
The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.
Jammed pages are not reprinted
T J R
URN ON AM ECOVERY
1
From the home screen, navigate to:
> Settings > General Settings > Print Recovery
2
Touch the arrows next to Jam Recovery until On or Auto appears.
3
Touch Submit.
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