Palm Treo 700wx Using Instructions page 230

10
T R O U B L E S H O O T I N G
computer, move the sync cable to a
USB port on the back of your computer
(if your computer has USB ports in both
places).
8 Uninstall the desktop software that
came with your smartphone, and then
insert the Getting Started CD that came
with your smartphone and repeat the
installation process.
9 Switch to the USB serial synchronization
method. Some firewall software does
not allow the default USB
synchronization model (RNDIS) to
operate properly. If this is the case,
switching to a USB serial
synchronization method will allow
ActiveSync to work properly.
Press Start
•
Select UsbSwitch
•
Press OK
•
confirmation message.
10 Verify with your computer hardware
vendor that your operating system
supports your internal USB controller.
222
S Y N C H R O N I Z A T I O N ( A C T I V E S Y N C
and select Programs.
.
to dismiss the
®
S O F T W A R E )
Synchronization finishes but info doesn't
appear where it should
With the included software, your
•
smartphone can synchronize with the
root folders of Contacts, Calendar,
Tasks, and Notes. If you want to
synchronize with a global Exchange
Address Book, you must copy the
addresses to your local Contacts list in
Microsoft Office Outlook (right-click the
addresses and select Add to Personal
Address Book).
Microsoft Office Outlook subfolders and
•
public folders are not accessible with
the included software. You may want to
use a third-party solution instead.
If you're trying to sync offline, be sure
•
to set your Microsoft Office Outlook
Calendar, Contacts, Notes, and Tasks to
be available offline.
If you're still having problems, try the
•
following:
Make sure you're synchronizing with
•
the intended desktop personal
information manager (PIM). The
Getting Started CD lets you
synchronize with Microsoft Office
Outlook for Windows. If you use a