Windows Users - LaCie 2big Network 2 User Manual

LaCie 2big Network 2
User Manual
I cannot copy a file larger
than 4 GB to the drive.
The drive is not running no-
ticeably faster when connect-
ed via Hi-Speed USB 2.0.
The capacity of the disk is not
the total one written on the
packaging.
The drive is making clicking
noises.
6.4.2.

Windows Users

Problem
The USB drive/key or USB
printer connected to the USB
expansion port is not recog-
nized.
• DESIGN BY NEIL POULTON
Are you connected to the computer via
USB?
Is the drive connected to a standard
USB port on your computer?
Does your computer or operating sys-
tem support Hi-Speed USB 2.0?
When you connect the drive to your computer via USB, only a portion of the total capacity is available. Up
to 500GB are allocated for the USB connection (for the Share named USBShare) and the remaining capacity
is dedicated for the Ethernet connection. This can be modified; see
Is the sound "soft clicking" or "hard clicking"?
Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do
not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the
drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible
causes:
✦ The drive could be corrupted. Reformatting the drive can solve this issue.
✦ The drive could have a failure in the external power supply or power cable. Try using a different one,
if possible.
Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior usu-
ally indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider
it to be soft clicking, and troubleshoot the problem as suggested above.
Question
Is the drive connected to your computer
via USB?
When you connect the 2big Network 2 to a computer via USB,
the USB share of the drive that mounts on the computer is for-
matted in MS-DOS (FAT32). This format limits file sizes to 4 GB.
To transfer >4GB files to the 2big Network 2, disconnect the
USB cable and connect the Ethernet cable. See sections
Disconnecting the USB Connection
work. Alternatively, you can reformat the USBShare to HFS+,
which permit larger file sizes (see section
Drive Information).
If your drive is connected to a standard USB port, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi-
Speed USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device
will operate at the slower USB transfer rates. For more informa-
tion, please see sections 5.1. Optimizing Data
See sections 1.1. Minimum System Requirements
mizing Data Transfers for more information.
4.11. Dashboard: Drive
Solution
Devices connected to the expansion USB device port (hard drive
or printer) are automatically unmounted when you connect the
USB cable to the host USB host port. To make the hard drive or
printer accessible, disconnect the drive from your computer and
connect it to the network using the Ethernet cable.
continued on the next page >>
Troubleshooting
page 69
3.4.3.
then 2. Connecting to a Net-
4.11. Dashboard:
Transfers.
and 5.1. Opti-
Information.