LaCie 2big Network 2 User Manual page 70

LaCie 2big Network 2
User Manual
The drive is not recognized by
the computer.
I cannot copy a file larger
than 4 GB to the drive.
The capacity of the disk is not
the total one written on the
packaging.
• DESIGN BY NEIL POULTON
Does your computer's operating system
support the file system?
Is there an icon for the drive in My Com-
puter?
Does your computer's configuration
meet the minimum system requirements
for use with this drive?
Is the drive's power supply connected?
Did you follow the correct installation
steps for the USB connection
Are both ends of the USB cables firmly
attached?
Is there a conflict with other device driv-
ers or extensions?
Are you connected to the computer via
USB?
Is the drive connected to a standard
USB port on your computer?
Does your computer or operating sys-
tem support Hi-Speed USB 2.0?
When you connect the drive to your computer via USB, only a portion of the total capacity is available. Up
to 500GB are allocated for the USB connection (for the Share named USBShare) and the remaining capacity
is dedicated for the Ethernet connection. This can be modified; see
Check your computer's documentation and see section 6. Re-
formatting the 2big Network 2.
Go into My Computer and look for an icon and drive letter as-
signed to the LaCie drive. If the drive does not appear, follow the
rest of the Troubleshooting tips to isolate the problem. Go into
My Computer and look for an icon and drive letter assigned to
the LaCie drive. If the drive does not appear, follow the rest of
the Troubleshooting tips to isolate the problem.
See section 1.1. Minimum System Requirements
mation. Also, try changing the computer you are using. Com-
puter problems can manifest themselves in many ways. Even if
the computer appears to be working properly, this is a worth-
while test.
Make sure that the power supply is properly connected (see sec-
tion 3.4.2. STEP 2: Turn On the
power supply is connected to is working.
Review the installation steps in section
via USB.
Check both ends of the USB cable to make sure they are fully
seated in their respective ports. Try disconnecting the cables,
waiting 10 seconds, and then reconnecting them. If the drive is
still not recognized, restart your computer and try again.
Contact LaCie Technical Support for help.
When you connect the 2big Network 2 to a computer via USB,
the USB share of the drive that mounts on the computer is for-
matted in MS-DOS (FAT32). This format limits file sizes to 4 GB.
To transfer >4GB files to the 2big Network 2, disconnect the
USB cable and connect the Ethernet cable. See sections
Disconnecting the USB Connection
the Ethernet Cable. Alternatively, you can reformat the USB
Share to NTFS, which permits larger file sizes (see section
Dashboard: Drive Information).
If your drive is connected to a standard USB port, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi-
Speed USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device
will operate at the slower USB transfer rates. For more informa-
tion, please see sections 5.1. Optimizing Data
See sections 1.1. Minimum System Requirements
mizing Data Transfers for more information.
4.11. Dashboard: Drive
continued on the next page >>
Troubleshooting
page 70
for more infor-
Drive) and that the outlet the
3.4. Accessing Shares
3.4.3.
and 2.2. STEP 2: Connect
4.11.
Transfers.
and 5.1. Opti-
Information.