LaCie 2big Spare Drive 2TB 3TB User Manual

LaCie 2big Spare Drive 2TB 3TB User Manual

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LaCie 2big Network 2
User Manual

Table of Contents

1. Introduction................................................................................................................. 6
1.1. Minimum System Requirements ...................................................................................................... 7
1.1.1. Windows users ................................................................................................................. 7
1.1.2. Mac Users ....................................................................................................................... 7
1.1.3. Linux Users ...................................................................................................................... 7
1.2. Box Content ................................................................................................................................. 8
1.3. Hard Drive Heat Management ....................................................................................................... 9
1.4. Views of the Drive ....................................................................................................................... 10
1.4.1. Front View ..................................................................................................................... 10
1.4.2. Rear View ...................................................................................................................... 10
1.4.3. LED Behavior ................................................................................................................. 11
2. Connecting to a Network .......................................................................................... 12
2.1. STEP 1: Connect the Power Supply ............................................................................................... 13
2.2. STEP 2: Connect the Ethernet Cable ............................................................................................. 14
2.3. STEP 3: Connect using LaCie Network Assistant ............................................................................ 15
2.4. STEP 4: Completing the Setup Wizard .......................................................................................... 17
2.5. Power Button Functions ............................................................................................................... 18
2.6. Assigning a Static IP Address ........................................................................................................ 19
3. Accessing and Transferring Files ............................................................................... 20
3.1. About Default Shares .................................................................................................................. 20
3.2. Accessing Shares Using LaCie Network Assistant ........................................................................... 21
3.2.1. Switching User................................................................................................................ 23
3.2.2. Map Shares ................................................................................................................... 24
3.3. Accessing Shares Using File Browser ............................................................................................. 25
3.3.1. About the File Browser .................................................................................................... 25
3.4. Accessing Shares via USB ............................................................................................................ 26
3.4.1. STEP 1: Connecting the USB cable ................................................................................... 27
3.4.2. STEP 2: Turn On the Drive .............................................................................................. 28
3.4.3. Disconnecting the USB Connection .................................................................................. 29
3.5. Accessing Shares through the Internet ........................................................................................... 30
3.6. Accessing Shares via FTP ............................................................................................................. 31
3.7. Multimedia Server ....................................................................................................................... 32
3.8. iTunes Music Server .................................................................................................................... 33
4. Administering Your LaCie 2big Network 2 ................................................................ 34
4.1. Dashboard: Accessing ................................................................................................................. 35
4.2. Dashboard: Welcome Page ......................................................................................................... 36
4.3. Dashboard: Navigation ............................................................................................................... 36
4.4. Dashboard: Logging Out ............................................................................................................ 36
4.5. Dashboard: Restart/Shutdown ...................................................................................................... 36
4.6. Dashboard: General Settings ....................................................................................................... 37
4.6.1. Active Directory .............................................................................................................. 38
4.7. Dashboard: Users ....................................................................................................................... 39
4.7.1. Adding a New User ........................................................................................................ 39
4.7.2. Deleting a User .............................................................................................................. 40
4.7.3. Editing a User ................................................................................................................ 40
4.8. Dashboard: Groups .................................................................................................................... 41
4.8.1. Adding New Group ........................................................................................................ 41
4.8.2. Editing a Group ............................................................................................................. 41
• DESIGN BY NEIL POULTON
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Summary of Contents for LaCie 2big Spare Drive 2TB 3TB

  • Page 1: Table Of Contents

    2.1. STEP 1: Connect the Power Supply ....................13 2.2. STEP 2: Connect the Ethernet Cable ..................... 14 2.3. STEP 3: Connect using LaCie Network Assistant ................15 2.4. STEP 4: Completing the Setup Wizard ..................17 2.5. Power Button Functions ....................... 18 2.6.
  • Page 2 4.17.3. Installing a New Disk ...................... 60 4.18. Update Product Software ......................61 4.18.1. Method 1: Auto-Update ....................61 4.18.2. Method 2: Update with LaCie Network Assistant Software ..........62 4.19. Reset to Factory .......................... 63 5. Technical Information....................64 5.1.
  • Page 3 User Manual page 3 Copyrights Trademarks FCC Statement Copyright © 2011 LaCie. All rights re- Apple, Mac, Time Machine, and Macin- served. No part of this publication may tosh are registered trademarks of Apple LaCie 2big Network 2 be reproduced, stored in a retrieval sys- Computer, Inc.
  • Page 4: General Use Precautions

    ✦ Do not use the LaCie 2big Network wet conditions. Never place objects that this product must not be 2 near other electrical appliances...
  • Page 5 LaCie 2big Network 2 Foreword • DESIGN BY NEIL POULTON User Manual page 5 IMPORTANT INFO: 1,000,000,000 bytes. 1,000,000,000,000 bytes. Once format- ted, the actual available storage capacity varies depending on operating environ- ment (typically 10% less). IMPORTANT INFO: Some enhance-...
  • Page 6: Introduction

    User Manual page 6 1. Introduction Congratulations on your purchase of a LaCie 2big Network 2. De- signed to satisfy the data sharing and backup needs of small offices, the LaCie 2big Network 2 represents the new generation of shared storage with security.
  • Page 7: Minimum System Requirements

    ✦ Web browsers: Internet Explorer 7.0, Firefox 3.0, Safari 3.0, or Chrome 2.0 or higher IMPORTANT INFO: The LaCie 2big Network 2’s performance can be affected by such external forces as network activity, hard- ware, distance, and setup. IMPORTANT INFO: For optimal performance, use a Gigabit Eth- ernet router and a Gigabit Ethernet board in your host computer.
  • Page 8: Box Content

    LaCie 2big Network 2 Introduction • DESIGN BY NEIL POULTON User Manual page 8 1.2. Box Content LaCie 2big Network 2 Ethernet cable USB 2.0 cable External power supply Drive stand for upright use Disk drawer key Utilities CD-ROM with software and User Manual...
  • Page 9: Hard Drive Heat Management

    9 1.3. Hard Drive Heat Management Heat Dissipation Design The LaCie 2big Network 2’s metal body is ideal for naturally dis- Exclusive d2 Heat Sink Design sipating internal drive heat. Its unique design actually draws heat Provides 60% more area for away from the internal drives toward the external casing.
  • Page 10: Views Of The Drive

    LaCie 2big Network 2 Introduction • DESIGN BY NEIL POULTON User Manual page 10 1.4. Views of the Drive 1.4.1. Front View Button and Activity LED: The blue button stays on to show disk activ- ity (unless you turn it off using the Dashboard, the user interface) and can also be configured to put it to sleep or wake it from sleep.
  • Page 11: Led Behavior

    LaCie 2big Network 2 Introduction • DESIGN BY NEIL POULTON User Manual page 11 1.4.3. LED Behavior The front and rear LED indicate drive status and activity. This section describes the behavior of the LED indicators. TECHNICAL NOTE: Even if you have turned off the front LED using the Dashboard (4.12.
  • Page 12: Connecting To A Network

    For details on connecting to a computer, refer to chapter 3.4. Accessing Shares via USB. Follow these steps to getting your LaCie 2big Network 2 connected to your network: 2.1. STEP 1: Connect the Power Supply 2.2. STEP 2: Connect the Ethernet Cable 2.3.
  • Page 13: Step 1: Connect The Power Supply

    • DESIGN BY NEIL POULTON User Manual page 13 2.1. STEP 1: Connect the Power Supply 1. Connect the power supply to a wall outlet and to the LaCie 2big Network 2 (Fig. 03). Now move on to step 2, section 2.2.
  • Page 14: Step 2: Connect The Ethernet Cable

    Fig. 06 for an illustration of the Ethernet cable used to connect your LaCie 2big Network 2 to your network device. The ends of the Ethernet cable are the same and either end can be connected to the LaCie 2big Network 2 or your router.
  • Page 15: Step 3: Connect Using Lacie Network Assistant

    09) and automatically search for storage devices on your net- work. When a new device is found, the icon will blink. When Network Assistant finds your LaCie 2big Network 2, you can Fig. 07 connect to any of its shares, log in to the Dashboard (user interface, 4.1.
  • Page 16 • DESIGN BY NEIL POULTON User Manual page 16 Connect to the LaCie 2big Network 2: 1. Launch LaCie Network Assistant and use it to open the Dash- board (administration page). Windows Users Select LaCie Network Assistant in Start/Programs. A Net- work Assistant icon will appear in the system tray (Fig.
  • Page 17: Step 4: Completing The Setup Wizard

    Setup Wizard, the default login credentials will be admin/admin. IMPORTANT INFO: LaCie strongly recommends you do not in- crease the USBShare size to more than 128 GB unless you format USBShare to either NTFS or HFS+ using your operating system’s...
  • Page 18: Power Button Functions

    Press the blue button (but do not hold ✦ it down). To wake the drive from Deep Sleep Mode, press the blue but- ton or use the Wake on LAN function in the LaCie Network As- sistant (see 4.12.2. Wake on LAN) (see 4.12.
  • Page 19: Assigning A Static Ip Address

    An Network Assistant icon will appear in the menu bar and the Assistant will automatically detect your LaCie 2big Net- work 2 and any other LaCie storage devices on your net- work. 3. Click on the icon in the system tray (Windows) (Fig.
  • Page 20: Accessing And Transferring Files

    3.5. Accessing Shares through the Internet 3.6. Accessing Shares via FTP 3.7. Multimedia Server 3.1. About Default Shares The LaCie 2big Network 2 has three shares (similar to folders) by default: Share, Public, and USBShare (USBShare will be created au- tomatically when you allocate space for USB access).
  • Page 21: Accessing Shares Using Lacie Network Assistant

    (Share, Public, any user share, and/or USBShare if you have allo- cated space to the USB connection) on your LaCie 2big Network 2 and, if you like, make those folders immediately available every time you log on to your computer (for this procedure, see section 3.2.2.
  • Page 22 4. Transfer files normally from your computer to the 2big Network 2 share. IMPORTANT INFO: If you wish to copy large amounts of data from the USBShare to another share, LaCie recommends you use the File Browser (3.3. Accessing Shares Using File Browser) instead...
  • Page 23: Switching User

    By default, you will be logged in as a guest, and will not therefore have access to private shares. In order to access protected shares, you will have to change the login credentials using the LaCie Net- work Assistant. Follow these steps: 1.
  • Page 24: Map Shares

    LaCie 2big Network 2 Accessing & Transferring Files • DESIGN BY NEIL POULTON User Manual page 24 3.2.2. Map Shares If you would like a shortcut to accessing 2big Network 2 shares, follow this procedure: TECHNICAL NOTE: Windows users: Once you log in to a private (password-protected) share, you must log out in order to access an- other private share.
  • Page 25: Accessing Shares Using File Browser

    LaCie 2big Network 2 Accessing & Transferring Files • DESIGN BY NEIL POULTON User Manual page 25 3.3. Accessing Shares Using File Browser The Dashboard features an interactive file browser that allows you to manage and transfer files via HTTP protocol. Follow these steps to open the file browser: 1.
  • Page 26: Accessing Shares Via Usb

    If your network is limited to 10/100 Mbit transfer speeds or if you use WiFi, the USB connection will generally permit faster transfer times. In this case, LaCie suggests that as a first step you copy large quantities of files to the 2big Network 2 via USB, then as a second step, share them throughout your network via the Ethernet cable.
  • Page 27: Step 1: Connecting The Usb Cable

    Fig. 27 for an illustration of the Hi-Speed USB 2.0 cable used to connect your LaCie 2big Network 2 to your computer. USB is a serial input/output technology for connecting peripheral devices to a computer or to each other. Your LaCie drive is shipped with a Hi-Speed USB cable to ensure maximum data transfer performance when connected to a Hi-Speed USB 2.0 port.
  • Page 28: Step 2: Turn On The Drive

    User Manual page 28 3.4.2. STEP 2: Turn On the Drive 1. Connect the power supply to a wall outlet and to the LaCie 2big Network 2 (Fig. 28). 2. Turn on the drive by pressing the power button on the back of the drive (Fig.
  • Page 29: Disconnecting The Usb Connection

    LaCie 2big Network 2 Accessing & Transferring Files • DESIGN BY NEIL POULTON User Manual page 29 3.4.3. Disconnecting the USB Connection External USB devices feature “plug & play” connectivity, which means that your drive can be connected and disconnected while the computer is running.
  • Page 30: Accessing Shares Through The Internet

    LaCie 2big Network 2 Accessing & Transferring Files • DESIGN BY NEIL POULTON User Manual page 30 3.5. Accessing Shares through the Internet You can access your 2big Network 2 through the internet. For in- formation on establishing the connection, see 4.10.
  • Page 31: Accessing Shares Via Ftp

    LaCie 2big Network 2 Accessing & Transferring Files • DESIGN BY NEIL POULTON User Manual page 31 3.6. Accessing Shares via FTP The FTP protocol is used to transfer files from one computer to an- other through a local network or over the internet. This protocol allows you to exchange files with your friends or relatives securely, as only people with a user account will have access.
  • Page 32: Multimedia Server

    LaCie 2big Network 2 Accessing & Transferring Files • DESIGN BY NEIL POULTON User Manual page 32 3.7. Multimedia Server Once you have established the network connection between your computer and the 2big Network 2, you can configure your 2big Network 2 to act as a UPnP multimedia server.
  • Page 33: Itunes Music Server

    Once configured, a playlist bearing the ma- chine name of your 2big Network 2 (by default LaCie-2big) will ap- pear in the Shared category within iTunes, and audio files stored on the 2big Network 2 will be listed in this playlist.
  • Page 34: Administering Your Lacie 2Big Network 2

    Dashboard. Access the Dashboard by simply typing in your drive’s IP address or machine name into your browser or using the LaCie Network Assistant. When you log in for the first time, you will see the Setup Wizard (see section 2.4.
  • Page 35: Dashboard: Accessing

    User Manual page 35 4.1. Dashboard: Accessing There are two ways to access the Dashboard, using the LaCie Net- work Assistant and using a browser. Use LaCie Network Assistant 1. Click on the LaCie Network Assistant icon in the system tray (Windows users) or menu bar (Mac users) and select LaCie-2big.
  • Page 36: Dashboard: Welcome Page

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 36 4.2. Dashboard: Welcome Page The welcome page contains links to helpful documents from the LaCie Website (Fig. 39, a) and a table listing the different pages that make up the Dashboard (Fig.
  • Page 37: Dashboard: General Settings

    This page allows the administrator to modify some of your 2big Net- work 2’s general parameters. Machine Name: Modify the machine name. The machine name identifies your 2big Network 2 in LaCie Network Assistant and on the local network. IMPORTANT INFO: The machine name is limited to 15 charac- ters.
  • Page 38: Active Directory

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 38 UPnP: This feature allows your 2big Network 2 to act as a ✦ UPnP multimedia server. Files stored in shares where UPnP service is active will be available to play on UPnP-enabled players (such as cell phones, computers, and game consoles).
  • Page 39: Dashboard: Users

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 39 4.7. Dashboard: Users This page allows you to manage user accounts. See below to learn how to accomplish user management-related tasks (Fig.
  • Page 40: Deleting A User

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 40 4.7.2. Deleting a User 1. Click the gray “x” to the right of the user listing in the table. 2. In the confirmation box, click Delete (Fig.
  • Page 41: Dashboard: Groups

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 41 4.8. Dashboard: Groups This page allows the administrator to manage groups. Groups help to simplify users management and access to shares. They allow administrators to change access rights to entire groups rather than individually.
  • Page 42: Deleting A Group

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 42 4.8.3. Deleting a Group To delete a group, click the edit icon to the right of the group’s listing (Fig. 51). In the window that opens, click Delete this group.
  • Page 43: Dashboard: Shares

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 43 4.9. Dashboard: Shares Shares – network folders – comprise the storage capacity of the 2big Network 2. Out of the box, it has two shares,...
  • Page 44: Setting/Modifying Access Rights For Users/Groups

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 44 4.9.4. Setting/Modifying Access Rights for Users/Groups To modify access rights to the share for users or groups, follow the instructions below (and refer to Fig.
  • Page 45: Dashboard: Network

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 45 4.10. Dashboard: Network This page allows you to modify your 2big Network 2’s network set- tings. Note that there are two tabs to the page, standard and ad- vanced.
  • Page 46: Advanced Settings

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 46 4.10.2. Advanced Settings Proxy Configuration: The 2big Network 2 can be configured to con- nect to a proxy server. Fill in the server URL, port, and optional authentication information and click Apply.
  • Page 47: Dashboard: Drive Information

    Make sure to back up all your data onto another volume before proceeding. If you are formatting USBShare and wish to back it up first onto another share, LaCie rec- ommends you use the File Browser (see 3.3.
  • Page 48: Modifying The Usb Share Capacity

    USB Drive head- ing. IMPORTANT INFO: LaCie strongly recommends you do not in- crease the USBShare size to more than 128 GB unless you format USBShare to either NTFS or HFS+ using your operating system’s native disk utility.
  • Page 49: Dashboard: Eco Management

    (see below). This mode can be triggered by clicking and holding the front blue button. To wake the drive from Deep Sleep Mode, press the blue button or use the Wake on LAN function in the LaCie Network Assistant (see 4.12.2. Wake on LAN).
  • Page 50: Ups Management

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 50 4.12.1. UPS Management The 2big Network 2 supports UPS (uninterrupted power supply) management. If you connect a supported UPS device to the 2big Network 2’s USB port, in the Dashboard you will see modifiable...
  • Page 51: Wake On Lan

    • DESIGN BY NEIL POULTON User Manual page 51 4.12.2. Wake on LAN You can use LaCie Network Assistant (LNA) to wake your 2big Net- work 2. First time you use WOL: 1. You’ll need your drive’s MAC address. Click the LNA icon in...
  • Page 52: Dashboard: Support

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 52 4.13. Dashboard: Support The support page will allow you to access the system log and set up email alerts. System log:...
  • Page 53: Email Notification Events

    Click here Capacity When the total avail- Admin ================================================ able capacity is less [ This message is automatically generated by the LaCie email noti cation service ] www.lacie.com than 10GB Quota event When the user share is Relevant user Fig. 71...
  • Page 54: Dashboard: Download

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 54 4.14. Dashboard: Download The 2big Network 2 Dashboard features a torrent server that will allow you to download torrent files (Fig.
  • Page 55: Dashboard: Copy

    LaCie 2big Network 2 Administering Your LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual page 55 4.15. Dashboard: Copy This page will allow administrators to set up backups (Fig. 75). In order to use a share for a backup, the user initiating the backup must have Read/Write privileges for that share, or the share must be Public.
  • Page 56: Dashboard: External Ports

    PostScript printing. This is frequently the case with multi-function and photo printers. LaCie can not guarantee that your printer supports the proper protocols to make it a networked printer.
  • Page 57: Connecting An External Hard Drive

    You can connect an external USB or eSATA hard disk or USB key External USB to back up the data on your LaCie 2big Network 2 or as a way to Hard Disk add storage capacity. Connected hard disks are accessed similarly to shared folders.
  • Page 58: Dashboard: Raid

    Then, choose which RAID mode and click Apply. CAUTION : Changing the RAID mode destroys all data stored on the LaCie 2big. If you have saved data on the drives, back up data before following these steps. Fig. 80 TECHNICAL NOTE: Before you change the RAID mode of the LaCie 2big, familiarize yourself with the 2big’s RAID modes.
  • Page 59: About Raid Modes

    59 4.17.2. About RAID Modes RAID0: RAID 0 (also called Spanning mode in some LaCie devices), is the fastest RAID mode. In a RAID 0 array, the available capacities RAID 0 of each disk are added together so that one logical volume mounts on the computer (Fig.
  • Page 60: Installing A New Disk

    IMPORTANT INFO: In the event that an individual hard disk fails in the LaCie 2big Network 2, please contact your LaCie reseller or LaCie Customer Support. Please replace a defective hard drive only with a new drive provided by LaCie.
  • Page 61: Update Product Software

    User Manual page 61 4.18. Update Product Software LaCie may improve your network hard drive’s software or add new features over time. See below for updating information. Note that you can always restore your drive to factory defaults by following the procedure in 4.19.
  • Page 62: Method 2: Update With Lacie Network Assistant Software

    ✦ Turn off other NAS on the network except the one you wish to update ✦ Disconnect all connections to shares on the NAS you want to update 1. Make sure you are using the latest version of LaCie Network Assistant (minimum 1.4.1). If you download a newer version, make sure to uninstall previous versions.
  • Page 63: Reset To Factory

    • DESIGN BY NEIL POULTON User Manual page 63 4.19. Reset to Factory If for any reason you wish to reset your LaCie product to its out-of- the-box state, follow this procedure: CAUTION: Resetting the product will erase all Dashboard data such as users, groups, shares, and settings.
  • Page 64: Technical Information

    Computers running Mac OS X, Windows XP, Windows 7, and Win- dows Vista automatically manage Hi-Speed USB 2.0 devices and drivers. Contact your LaCie reseller or LaCie Customer Support for informa- tion about Hi-Speed USB 2.0 PCI or PC Cards, or visit our Web site: www.lacie.com.
  • Page 65: Troubleshooting

    65 6. Troubleshooting In the event that your LaCie 2big Network 2 is not working correctly, please take a look at the following Troubleshooting sections and at the FAQs published on our web site – www.lacie.com. One of these FAQs may provide an answer to your specific question.
  • Page 66: Troubleshooting The Network Connection

    Ethernet cable can only be inserted one way. Make sure it is correctly oriented. Check that the Ethernet connectors are straight and fully seated in the Ethernet ports. Make sure that you use the Ethernet cord provided in the LaCie 2big Network 2 box. continued on the next page >>...
  • Page 67 67 The system doesn’t appear By default the LaCie 2big Network 2 is configured to retrieve its IP address from a DHCP server. If your on the network. network is managed by a DHCP server and you cannot access your LaCie 2big Network 2, try checking your DHCP server’s log.
  • Page 68: Troubleshooting The Usb Connection

    Ethernet cable. The drive is not recognized by Does an icon for the drive appear on There should be an icon for the LaCie drive on the desktop (un- the computer. the desktop? less you’ve set the Finder preference not to show External disks...
  • Page 69: Windows Users

    LaCie 2big Network 2 Troubleshooting • DESIGN BY NEIL POULTON User Manual page 69 I cannot copy a file larger Are you connected to the computer via When you connect the 2big Network 2 to a computer via USB, than 4 GB to the drive.
  • Page 70 Go into My Computer and look for an icon and drive letter as- puter? signed to the LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Go into My Computer and look for an icon and drive letter assigned to the LaCie drive.
  • Page 71 LaCie 2big Network 2 Troubleshooting • DESIGN BY NEIL POULTON User Manual page 71 The drive is making clicking Is the sound “soft clicking” or “hard clicking”? noises. Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the drive is making a clicking sound and still functioning.
  • Page 72: Troubleshooting Active Directory Connections

    LaCie 2big Network 2 Troubleshooting • DESIGN BY NEIL POULTON User Manual page 72 6.5. Troubleshooting Active Directory Connections Thousands of different network and domain configurations exist, so these troubleshooting tips are necessarily general. However, check- ing the following points could help.
  • Page 73 DNS server IP address on the local network configuration, because joining a domain is based on DNS resolution. Verify the DNS IP on another computer on the same network as the LaCie product. From this computer, attempt to ping the DNS server. 6. Dashboard:...
  • Page 74 LaCie 2big Network 2 Troubleshooting • DESIGN BY NEIL POULTON User Manual page 74 9. Optional Advanced Criteria can be input to help with joining. Server Name is the Domain Controller Host Name Server IP is the Domain Controller IP (Fig.
  • Page 75: Active Directory / Domain Side

    Server are registered in the domain DNS, in order to allow the LaCie product to connect. Kerberos Server & Time Server need to be accessible to the LaCie product, as these servers are in- volved in the joining process. 2. Check the machine name object in AD. Check that it’s placed in the right container (not the default “computer”...
  • Page 76: Contacting Customer Support

    If you have asked yourself all of the pertinent questions in the trou- and select About This Mac. bleshooting checklist, and you still can’t get your LaCie drive to work 4. Processor speed Windows users: Right click properly, contact us at www.lacie.com. Before contacting us, make...
  • Page 77: Lacie Technical Support Contacts

    LaCie 2big Network 2 Contacting Customer Support • DESIGN BY NEIL POULTON User Manual page 77 7.1. LaCie Technical Support Contacts LaCie Asia LaCie Australia http://www.lacie.com/cn/contact/ http://www.lacie.com/au/contact/ LaCie Belgium LaCie Brazil http://www.lacie.com/us/contact/ http://www.lacie.com/be/contact/ (Dutch) http://www.lacie.com/befr/contact/ (French) LaCie Canada LaCie Denmark http://www.lacie.com/dk/contact/...
  • Page 78: Warranty Information

    LaCie, may provide their own warranties nal box and shipped with postage prepaid. to the end user purchaser, but LaCie, in so far as permitted by law, provides their products “as is”. Software distributed by LaCie with or...

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